I had a truly awful experience with this company. Booked through AirBNB and was slapped with an upcharge of $900 including an excessive pet fee (I've never had to pay $200 per small dog ever) and an extra $500 for a security deposit. This was for a cabin in Ronald, WA. When we reached out that this was a last-minute booking and we were uncomfortable paying that much plus signing an extensive rental agreement that basically said they had cameras at the cabin, and a slew of additional fees for things like "forgetting an item," they were so exceptionally rude, I can't even believe that they're in the service industry. We never spoke to the same rep twice, they don't care about the customer, just the money, it's a rental company that will fine you if you look at the property wrong, and everyone we tried to communicate with was rude. On top of that, they held our security deposit until AFTER the AirBNB review period, so we couldn't even leave an honest review without feeling like we'd lose a $500 deposit for a weekend trip. We had to ask about the security deposit multiple times, and considering they have cleaners that come in same day, super weird that they can't release the deposit for 2 weeks. I can't even believe how much they gamed the system. Avoid booking with this group. read more