Cancel

    Open app

    Search

    Vons

    2.7 (82 reviews)
    ModerateGrocery
    Open 6:00 am - 10:00 pm

    Order Vons Delivery

    Vons Photos

    Business Info

    You might also consider

    Recommended Reviews - Vons

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    a wedding cake with a slice taken out of it
    Nikki G.

    To start, I'm not a usual shopper of Vons because I don't live in Cali, and this review is strictly regarding the bakery. I recently got married in the area of this store, and we were not looking to spend hundreds on a wedding cake. We had a small wedding too. But anyway, I've tried lots of wedding cakes and they usually aren't even that amazing but you pay a premium for them! Two days before our wedding, we came to this bakery and put in an order for a custom cake. We asked for a double-layer cake with fresh strawberry filling (as you can see in the photo). We asked that the cake be all white with white roses on top. We never did specifically tell them it was for a wedding, and I tried to first order online, however, we couldn't find an option online that clearly said the icing would be white. It instead gave color choices, so I'm glad we went in person to order. Anyway, the cake came out beautiful! And it was delicious too! We added our own cake topper. My husband said this cake was about $18. $18 for a wedding cake! Without a doubt, if you want to save money on your wedding but also get a decent cake, just go to Vons! We were thinking of Costco too, but I don't think Costco offered fillings to add inside the cake.

    Subject: Inexcusable Customer Service at Vons Westlake Village - Immediate Action Required Today's experience at Vons in Westlake Village was a disgrace, and it's left me questioning why I should ever shop here again. I'm a veteran, a former a reserve who has served the public, and a loyal customer of Vons for over eight years. My wife, who usually handles the shopping, was unwell, so I went to the store myself. At the self-checkout, I was simply trying to use a digital coupon through the Vons app, and due to my bad eyesight, I had trouble getting it to work. I asked the employee for assistance. What followed was a level of disrespect I never expected from a store I've frequented for years. Instead of helping, this employee was rude, dismissive, and more interested in chatting with her friends than assisting a paying customer. She flatly refused to help me and claimed I'd have to pay full price, without making any attempt to resolve the issue. All this over a minor digital coupon. After I escalated the situation and requested to speak to a manager, she somehow found the ability to assist. Clearly, her initial refusal was out of laziness, and she had no regard for customer service. This isn't a one-off issue. This is the type of toxic behavior that goes on day after day, and it's a reflection of management allowing it to persist. Let me make this clear: this employee should be terminated. There's no place in any business for someone who goes out of their way to make a customer feel disrespected, particularly a loyal one who simply asked for help. She expected me to continue fumbling with my phone with my shaking hands after I'd politely asked for assistance, all while knowing a simple keystroke on her end could resolve the problem. And it's not just her. The manager was no better, giving me a half-hearted nod just to avoid a larger scene, rather than addressing the actual problem. As someone who's owned businesses, I would never tolerate an employee like this. The issue here isn't just poor service--it's a systemic problem, and it starts at the top. Vons needs to take this seriously, or they'll continue losing loyal customers. I'll be contacting corporate directly to ensure this issue is addressed. Until then, my family and I will no longer be shopping at Vons. Vons, clean house--or lose your customers.

    Empty shelves, sign of the times
    Elisa H.

    Huge shout out to Raelynn in the floral dept here! She is extremely talented, very consumer oriented and an all around wonderful person. Vons, you are super lucky to have her on your team! Thank you Raelynn for all of your expertise today!

    Ralphs price $13.99

    See all

    9 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 month ago

    Helpful 7
    Thanks 3
    Love this 11
    Oh no 0

    3 months ago

    Helpful 1
    Thanks 0
    Love this 3
    Oh no 0

    1 month ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Sherry A.
    12
    124
    40

    8 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 2
    Thanks 2
    Love this 0
    Oh no 0

    4 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 2
    Thanks 0
    Love this 2
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Hailie S.
    144
    12
    1

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Dawn M.

    Dawn M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    The man that runs the sushi, Jason and Victor in the deli section are all excellent employees. Always efficient, friendly and kind.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Cecilia R.
    74
    185
    184

    5 years ago

    Business owner information

    Photo of Dawn M.

    Dawn M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Lady S.
    15
    239
    44

    5 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Business owner information

    Photo of Dawn M.

    Dawn M.

    Helpful 2
    Thanks 2
    Love this 0
    Oh no 1

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Dawn M.

    Dawn M.

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Allen J.
    19
    20
    154

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 8
    Thanks 0
    Love this 7
    Oh no 0

    11 years ago

    Helpful 15
    Thanks 0
    Love this 15
    Oh no 1

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    14 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    I like this store. Staff is friendly, they have a great selection of wine, good groceries and good vegetables/fruits.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 3

    Ask the Community - Vons

    Review Highlights - Vons

    Yes, I have been to several Vons supermarkets, but this time I was in Westlake and stopped by to pick up a short list of groceries.

    Mentioned in 3 reviews

    Read more highlights

    You might also consider

    Ralphs

    Ralphs

    2.6(91 reviews)
    0.8 mi
    $$

    Always enjoy coming back to Ralphs Market systems. I love how this local market has been redone…read more I have been away for about six years and it was finished before I left, but still just love the feel of it. Always looks great, clean, good products, the pricing is NUTS as all markets are here in California area. I can't believe the prices today, but get the APP, use the coupons, save on some deals and make it work. Good baked goods, fresh foods and meals, great cheese selection and they have NERD CLUSTERS!! Always a good experience for me and I recommend this market.

    For a few years now, I've been creeped out by the manager that works late at night at this store…read morelike probably there after 10pm. Every time he gives me unwanted attention and continues to talk to me when I make it obvious I don't want to talk to him. This needs to stop happening. He doesn't do this with other customers checking out same time as me; it's very clearly singled out toward me, and it makes me extremely uncomfortable. I often avoid the store if I have to shop late at night because of him. It's very obvious that he makes me uncomfortable. This is your warning review Ralphs. Never had this happen at another grocery store like this. I almost had a panic attack recently because of it. This has never happened at this store with others or during the day. *update* a woman who works at the store, keeps harassing me on here telling me I have the wrong location. i do not. I was not sure 100% of the manager's name so that may have been incorrect. That's why I said maybe it's *brian*, it now been taken off my review, but just because she's harassing me I'll go ahead and say it's the bald guy. The funny thing is the woman probably knows who I'm talking about and she's trying to bully me to take off the review..

    Photos
    Ralphs
    Ralphs
    Ralphs - These are amazing right now!

    See all

    These are amazing right now!

    Wild Fork - Basque cheesecake samples!

    Wild Fork

    4.5(84 reviews)
    0.7 mi

    Alright Wild Fork, let's talk. You sell frozen meat like it just got off a first-class flight from…read moreflavor heaven and to be fair, some of it actually tastes that way. My freezer looks like a CrossFit gym for carnivores. The short ribs? Slapped. The ribeyes? Melted like butter on a therapist's couch. But some of those other cuts? Let's just say I've had warmer hugs from TSA. Look, I get it "blast frozen." Cool marketing. Sounds like something Elon Musk would do to a cow. But if I thaw it for three hours and it still tastes like witness-protection chicken, we've got beef (literally). Still, you've got range, from boujee Wagyu to "I'm just tryna impress someone who thinks air-fryer steak is gourmet." Packaging's clean, store is solid and the website makes me feel like I'm building a meat-based investment portfolio.

    Everything is frozen, just have to put that out there. If you're like me and hearing about wild…read morefork for the first time, then be aware you won't be able to buy and cook same day. The space is small but perfectly situated with an abundant amount of protein options galore. With such a variety of cuts that aren't often available in normal grocery stores of even butcher shops. Items like picanna and frenched pork rib roast, to elk and bison steaks there is something for everyone including seafood. There a small section of extra items like pastas, brads and veggies along with seasoning options. Pricing was fantastic and compared well. My freezer is well stocked now.

    Photos
    Wild Fork
    Wild Fork
    Wild Fork - Gigantic cuts of brisket for smoking

    See all

    Gigantic cuts of brisket for smoking

    Gelson's Westlake Village

    Gelson's Westlake Village

    3.6(187 reviews)
    0.1 mi
    $$$

    Dear Hubby was out running errands and stopped at the soup/chili bar for me last week. I've been…read morehaving some dental challenges and soup was just what I needed. He brought home a wrapped piece of cornbread, a pound container of vegetable chili, and a tiny lemon bar slice. For $15. What?! He reported that service was good. And the presentation for the little lemon bar in a fancy bakery box was lovely. My sticker shock had me questioning take out as a concept. Their soups are priced at $7.99 a pound, which seems on the high side. The soup was tasty, if a bit spicier than I expected. I did enjoy the beans included with the vegetables for added body and flavor. For me, the cornbread was too dry and flaky to be fully enjoyable. That was the least favorite of the items for my eating experience. Crumbs were flying everywhere as I tried to eat it. The lemon bar was overly petite for $5, in my humble opinion. It was very tasty, and not too sweet. The texture was on the dense side. My preference is a little lighter & fluffier. Overall, I appreciated that DH was searching for softer items I could eat while going through my dental issues. The cost seemed high for a meal that I mostly enjoyed, but didn't send my tastebuds to a heavenly place.

    Stopped in here for sushi the other day and I might have found my new favorite grocery store! They…read morehad such a wide selection of fresh made sushi, not to mention to mention the sushi bar you can sit and eat at directly in the store. They also had an amazing selection for their hot bar and soups. Their fresh poke bar also caught my eye, it is on the pricey side though. The florals were all stocked up, and the bakery section was beyond impressive! Such beautifully made pastries. I was in such a rush while here I couldn't grab everything I wanted too, but I will definitely be back.

    Photos
    Gelson's Westlake Village
    Gelson's Westlake Village
    Gelson's Westlake Village

    See all

    Trader Joe's

    Trader Joe's

    4.0(126 reviews)
    0.8 mi
    $$

    - Staff are the best. As I'm checking out they ask my day, my weekend plans... we even talk about…read morecooking the food or what's new in the store. They ask if I found everything I need, if I say "no"... they will investigate. There's no such thing as a "long line" here because the moment there are two or rarely three persons in a row, another cashier opens a checkout desk. The food is fresh and there is constant turnover. I love the floral area. (Have no idea why someone would order their wedding flowers from here and then get mad at them...I saw a review about that, that was undeserved). Carts are clean. Exploring their aisles is an adventure in food. Soooo many coffee styles ground and whole beans. That's a fun place to explore besides the chocolate area. I'm looking to try their dark chocolates for the antioxidants...and that is fun. Looking for fair trade and single source and you can find it while looking. The cheese area is nice! All in one place... another place to explore besides the wine area which is prolific for styles, price and locations. I love the "pumpkin & holiday" food seasons. Right now it's exploding with so many pumpkin flavored items. It's a fun time of year in the store. Okay now the parking...maybe crowded with impatient people... but if you're healthy ...park farther and burn off a calorie or two. Then you can get one of their yummy desserts! The employees are SUPER nice and even the shoppers. I've talked about foods and recipes with the people who shop there. And if you can't find a certain item they drop will personally walk you over to that items location. I just nominated/voted this Trader Joe's as my fav business with my local Nextdoor.com poll ... and more than happy to do that. Their customer service is top notch just as many of the Trader Joe's are. And I've been to a few in my area and I don't find this store any smaller than any other, so not sure why people are making mention of that, I find it to not be true. Okay, that's all folks! 5-stars in my books.

    Was asked to "leave politely" when my service dog licked the ground by a blonde girl with a bun…read more Very confrontational and very rude. Stated "that's not what working dogs do". Wrote an email to corporate. Awful individual with no idea how to talk to consumers. Embarrassed by her higher than mighty attitude lol....also, the way she handled the situation was not in the confines of how to legally approach someone with a service animal. My dog was not out of control nor disruptive, which would warrant being asked to leave. I've taken my service dog MULTIPLE times and never had an issue//have never seen that female.....poor hiring choice/not very Trader Joe's personality material.

    Photos
    Trader Joe's
    Trader Joe's
    Trader Joe's

    See all

    Vons - grocery - Updated May 2026

    Loading...
    Loading...
    Loading...