Checked in today to get some cash back and David, Lucas, and the Supervisor on Duty were all very pleasant and helpful! David was friendly, positive, and cordial and not afraid to ask questions and Lucas and the Supervisor were quick and available to show him how to navigate the register and locate fresh receipt paper. I appreciate how well the Vons team works together to serve Customers in a fast and efficient way and the lovely Valentine's Day displays at the entrance with the fun Football cakes too!! Walking in this Vons is always such a colorful and energizing treat and the Team Members do a wonderful job in taking ownership to maintain such a beautiful and charming well stocked and adorably decorated space! read more

This place is great The deli team is top notch especially Adam, the floral dept is top notch. read more

I was able to order a heart shaped cake a couple days ahead of time. It was absolutely beautiful and exactly what I was wanting and more. Ashley the baker did a wonderful job! The price was great too at $21.99.. so thankful. Vons pharmacy as well as the store cashiers are always friendly and professional. read more

Vons - Heart shaped Cake - Grocery Near Me - Mira Loma, California

Love Vons! Would be nice if they relocated the big island when you walk in next to the other fridge island. The big one is in the way and there's already too much space next to the small one so I think some food prob goes to waste because of the current design. read more

I ordered from the Vons bakery for my friends engagement. First of all when I called the lady was so rude and had an attitude. I asked if I can customize my cake online and she said yes and to call to confirm after. So I did as she said. When I called to confirm she had a terrible attitude and told me I could have ordered it on the phone. Like why not say that in the first place. When I got the cake. I was happy because it was beautiful. Then not even a few hours later the cake cracked in half. I had it in a cool area and didn't touch it so it definitely wasn't from me. Looked it up and said the batter could have been over mixed. So now I'm screwed for the surprise engagement because the cake is cracked right down the middle. Safe to say I won't be back. read more

Vons - Cake - Grocery Near Me - Mira Loma, California

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The employees and managers that works at that store is lazy, rude, dirty, unhelpful, the restrooms they are always dirty and smell stinks, the restrooms always out of seat covers and toilets papers and hand soaps. The employees always over charges on items. The foods they sale is always expired and never fresh. The employees they always talk nasty about the customers. read more

Came in looking for an item I could not find. Ashley was amazingly helpful with not just letting me know where the item was but also personally walking me to place of the item. so I didn't spend time looking for where it was. read more

I called and ordered a birthday cake for my granddaughter. We were told to pick it up at 5 PM and when we arrived, we were told that the cake had never been made. There was nothing they could do for us. This was my granddaughter's birthday cake I have a house full of kids and no cake. read more

I went there to buy chicken and I found hair and it was raw and when I went to cash out the lady was just waiting there and didn't even scanning she was just there waiting and after 1 minute she scanned our items. The Starbucks is amazing and great service. And at the Vons gas's station there is a woman with gray hair that is so disrespectful to me. read more

Vons - The chicken that was raw - Grocery Near Me - Mira Loma, California

I came to put gas around 12:40 pm today and witnessed this Vons gas employee screaming I mean screaming at three customers, she seemed very overwhelmed because all three people in two different cars couldn't understand her. I wish I would've took a video when she first started screaming but I only got the tail end of it. Very unprofessional, very rude I don't even want to return for gas or come back to Vons. I have worked for the grocery business for years I hope the store director gets a hold of me so this lady gets reprimanded or transferred. Honestly, I'm gonna write a letter to the district and call the store director myself because this Vons employee should not be working for this company, I was honestly appalled how she handled the situation. I hope Amber can help with this situation. read more

Vons - Vons gas station - Grocery Near Me - Mira Loma, California

The older (small) lady teaching the tall lady how to scalp saying things like "these go for 65" and of course, I couldn't get anything. Not sure if it's policy or not but employees shouldn't be allowed to make purchases , especially on the clock .. at least change from your uniforms... hopefully Vons or Pokemon does something about this. Time to expose these ppl who should be WORKING. It's unfair for ppl who are going store to store attempting to buy product when it's so easily accessible to the ppl bagging groceries. read more

Vons - Time to expose these ppl who should be WORKING. - Grocery Near Me - Mira Loma, California

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To Whom It May Concern, On Wednesday, September 17, 2025, at approximately 5:15 p.m., I visited Vons #2688 at 6170 Hamner Ave, Mira Loma, CA, to purchase flowers and champagne for my third wedding anniversary. Due to my work schedule and raising two young children, this was my only opportunity to make the purchase. I specifically chose this location because I've always been impressed by the quality and freshness of your floral arrangements. However, my experience this visit was disappointing. When I asked an employee in the floral section, Alicia, for help arranging two bouquets and selecting a vase, she told me she was "too busy putting away supplies" and could not assist. When I asked about flower food, she initially ignored me and then responded dismissively. Shortly after, Alicia called out that I needed to check out with her, which I declined, choosing instead to pay at the register with Cynthia, who was professional and pleasant. As I left, Alicia sarcastically said, "Have a nice day, sir." I then noticed her assisting another customer with a bouquet and balloons--the type of service she had refused to provide me. I spoke with a manager at the front desk, a young man who apologized and offered to help with the arrangement himself. While I appreciated his professionalism, the encounter with Alicia left me frustrated and embarrassed, especially when she gave me a "snarky" look in front of staff and customers. The manager assured me he would address the issue, but the damage to my shopping experience had already been done. I left the store deeply disappointed. I hope this issue is addressed so other customers do not have a similar experience. read more

The Vons self check employee today was rude. She had to help me complete my purchase and literally stated "want a bag"? Like I was an inconvenience. If there were no customers there would be no Vons! read more

New Pokémon kiosk installed next to the DMV kiosk. It is not yet working. Great idea for the upcoming holidays! The Pokémon fans of all ages will love it. read more

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I came in for flowers for funeral. I was advised they didn't have stem water tubes. They would not help with inserting roses into the plant. I asked if they had at least a nice basket so I got the basket to do myself. As I was leaving after checking out, the florist, there were two working, yelled out loudly I hope she paid for that basket! So rude and inappropriate! Never purchasing flowers here again. read more

While I appreciate the pick up option, yet almost every order I place it contains an EXPIRED item!! This is very concerning!!! And luckily I always check the expiration on each product some people don't and this is health hazard. Please train your employees to always check the expiration especially on meets and dairies! This is constantly repeated in every transaction. read more

I came here looking for the Tost alcohol free wine and Andrea began to help me as soon as I walked in. Andrea walked with me up and down the isles, looked through the internal system, and even brought over a manager to help with the search. After thoroughly looking, we concluded that it was gone and the manager said "Watch, as soon as you leave, we are going to find it" I returned to my car accepting that Vons did not have the product I needed. Shortly, Andrea comes running out of the store. They found my Tost!!!!! Because of Andrea and the managers efforts, I had a spectacular experience at Vons...whether they found my product or not read more

Vons bakery does it again! Their designers will accommodate your requests and they are surprisingly affordable and delicious. This time I ordered cupcakes for my mom's birthday celebration. They made stuffed cup cakes with lemon filling and a buttercream frosting swirl on top and even cut the fresh lemon decor and put them on the side for me to place on top. I got the cupcake sleeves from Amazon to match our Italian Almafi Coast theme. Everything turned out beautifully and everyone loved the tablescape and the delicious cupcakes. Thank you again Von's bakery! You guys are amazing! read more

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I just went to the market and had to get ice and a few essentials for my camping weekend. I also pulled out $60 cash...I was in a rush so I used the self serve teller. Mindlessly, I left without my $60 CASH!! The Vons employee, Darlene ran out to tell me I forgot my money and saved me from heartache! Thank you so much for being honest and taking care of your patrons! I appreciate it so much! Please extend my gratitude to Darlene! read more

**Bakery** - I'm a cake snob. The only cake I like is a homemade cake. Being a busy parent I ordered my daughters birthday cake from Vons. It was such a good cake! It was half chocolate / half yellow cake with fudge filling. It was amazing! They did a great job with decorating and the ladies working were beyond nice. Side note: They do book up for the weekends. So I highly suggest placing an order on Monday / Tuesday for the weekend read more

Vons - Grocery Near Me - Mira Loma, California

How is it that I receive and online confirmation that my chicken order is ready on Thanksgiving AM only to arrive at the store and they have no record of it. I ordered online to avoid lines and delays like we've experienced with Boston Market. Disappointed doesn't begin to describe how we feel as we stand here waiting for them to fry 5 chickens. I will say the supervisor/manager was kind and responsive the best way he can under these circumstances. I appreciate the understanding Daniel showed. Feels like he was also caught off guard so this is no reflection of him. As a business you need stronger guardrails in place to ensure these things don't happen. Not feeling very thankful at Vons on this Thanksgiving. read more

Vons - Grocery Near Me - Mira Loma, California

I had gone into the Starbucks section of the Vons, wanting to recreate a drink I had from the fall. Taylor was so helpful saying things that would make the drink taste the same from how I was describing it. Once he had finished it tasted exactly like it did from the fall, Taylor is an excellent barista read more

I see you, Vons! Vons has been my go-to grocery store in the midst of all this quarantine chaos. I want to give a shoutout to their amazing team who always makes me feel both welcome and safe while visiting their stores. Vons has a dedicated 'Cleaning Crew' who can be identified by their bright blue T-shirt's. This crew patrols the store, wiping down isles and carts for the safety of their guests. Vons is always fully stocked with all the necessities, plus guilty pleasure items - freshly baked goods, anyone? The checkout process is both safe and efficient with disposable screen protectors on the payment systems, marked spaces on the ground to conform to social distancing, and a clear screen to protect their employees. The best part? Everyone is kind and happy to see you. Face masks won't stop the Vons team from smiling. read more

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Omg !! I usually go to Vons at McKinley but at this location everyone has a horrible attitude at 7:45 am no customers and I ask a simple quick questions since I couldn't find an item , the Hispanic lady Mary gave me a horrible look and not friendly, I went to the cashier that had no customers and had another employee name Jazmine the same thing horrible attitude and basically told me to deal with it , this is unacceptable read more

I needed a couple of gift cards. No one to help at self service at 8:45 am today so I had to get in the one and only line that was open. Of course, big orders and problems for that poor employee. I felt bad for her and me. read more

Why would you guys have an employee like Shannon that works in the deli? I came in at 7pm to get deli meat and cheeses and Shannon told me they are not going to help me and that they closed early. I asked her why because there are 2 employees back there and she said very rudely. WE'RE CLOSED AND MY NAME IS SHANNON IF YOU WANT TO GO COMPLAIN!! Other customers that she also refused to help came up to me and said that she's being really rude and aggressive towards anyone that walks up to the deli. This employee is costing Vons money. I now have to drive over to Ralph's across the street to get what I needed for dinner. This has to be the worst customer service I've ever experienced in a grocery store. I will be calling to discuss this further with the store director because I want to make sure they are aware of how this employee is talking to and treating loyal paying customers. I shop here at Vons on almost a daily basis and all the other employees are always friendly and super helpful and that's why I continue to shop here but with employees like Shannon in the deli (Not Shannon that works up front, that Shannon is wonderful) I don't think I will shop at Vons for anything sold from the deli as long as Shannon still has a job back there. read more

Vons - The tons of shopping carts scattered all over the lot - Grocery Near Me - Mira Loma, California

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To all fellow Eastvale residence, business patrons and Tesla supercharger customers. My hat goes off to a young lady by the name of "Marilyn" that is employed at Vons! I often frequent her place of employment to shop or grab a Starbucks latte while charging. She is the consummate professional and goes out of her way to assist with my needs. Whether it's use of the restroom, a drink, or selecting the appropriate feminine products for my girlfriend. In todays society we are seeing a lack of civility and professionalism when engaging our fellow Americans. It appears everyone is too busy to extend a nicety or do their job to the best of their ability; therefore it's welcoming and a wonderful feeling to be treated with kindness and served with pride when entering the Eastvale Vons. As a business major and one who has worked in management, I am thankful to those above Marilyn for fostering an organizational culture that shows in her workplace demeanor and clearly trickles down to her subordinates as each member I have encountered shares a similar attitude. Fellow consumers, please be mindful that the service industry is not an easy sector. I'm sure these gals and guys often encounter an unruly customer and are forced to remain true to the teachings of their parents as well as the corporate culture of Vons. Not an easy task when one considers all that life throws at us on a daily basis. Yet, these employees do it. I say this to Marilyn and her subordinates: "You truly make my experience as a consumer pleasant. Thank you soooooooooooooooooo much. Please don't allow anyone or anything to deter you from maintaining your positive attitude and great work ethic." I implore my fellow customers to keep this in mind when shopping at Eastvale Vons and give these employees their proper due via a smile; a thank you; or tip if possible. They deserve it. A Happy Shopper, Kizzee read more

Horrible service! Employees need training on customer service. Organic bell peppers had mold and organic area not clean. read more

Horrible experience around evening time yesterday. I came with my immigrant asian parents to buy groceries. They went to the self checkout, they weren't aware it was 15 or less. They already scanned through everything already and this worker with blond curly hair came over with a passive aggressive tone saying it's 15 or less and that there's a sign. My mom and dad kindly apologizes and the lady gave us a stank face and stared at us watching my dad put his card in, making it seem like we didn't have money or weren't going to pay. It was so uncomfortable, she went back and I could hear her and another worker talking bad about my parents. It was suppose to be a nice evening spending time with my family but dealt with a worker who's probably having a bad day! read more

To all concerned and following. I am a weekly customer of the Eastvale Vons. I have encountered Marilyn. However my experience differed from Saras. I am grateful for the work ethic and display of professionalism I experienced while being served by her. Eastvale is my store of choice. Marilyn makes a great Skinny Vanilla Latte. read more

My flower go to! Alicia is an amazing florist, she always comes through with the most amazing arrangements. She stays up to date with new styles and she's always on point! ALICIA YOU'RE ABSOLUTELY AMAZING... thank you! read more

Vons - Baby shower arrangement - Grocery Near Me - Mira Loma, California

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I never write reviews but this experience warranted thanks. I wqs aimlessly looking for a product. Unprompted, Chris helped me not only walk over to the product to find it but ensured it was the right brand going on his hands and knees to look at the bottom row. He even asked if I needed help finding anything else. He was so incredibly kind and it brightened up my otherwise rough day. He went out of his way, not something usually done. Thank you so much Chris! read more

I actually come here daily. I can't give this VONS enough props. The team that works here are all so very friendly and always very helpful. Food is always fresh too. All areas are neat and clean. I love this market. read more

Forgot to order a cake for my daughter's birthday and called the bakery department spoke to Ally the decorator and she was able to make me the cake! Not only did she make it same day but was able to have it done within the hour! The cake was beautiful! Thank you Vons bakery team will be returning for more cakes! read more

Vons bakery: I am trying to understand why the bakers started working on my pre ordered cake at the time it was supposed to be ready. I waited 1 hour for them to finish my cake that should have been ready at 9am when I requested. Multiple people came out and kept telling me "She's almost done, 15 more minutes", when the cake should have been ready at the time I requested for pick up. Because of the delay, I was 30 minutes late to the celebration that the cake was requested for. At 945 I finally watched another baker jump in and help the other to finish the cake. The writing on it was very sloppy and very clearly done in 5 minutes. Next time if you do not feel that you would finish a cake on time, tell us to take our business elsewhere. Very disappointing and very poorly ran. Think twice before you order a cake from vons bakery. read more

This Vons location has the friendliest employees. I'm impressed by their quality customer service and willingness to help. They also added two more self checkout kiosks to speed up the checkout process. The store is well stocked and organized. read more

Thank you Adrian, Asst.Manager for helping me with my gift card issue! I really appeciate you taking the time to make things right and going above and beyond with your excellent service. I also want to give a shout out to Tina, the Bakery Manager for helping me with a large holiday cookie order, she too went above and beyond to help me with my order this past December. Vons is my only grocery store and I love the thoughtful displays you have and forward thinking merchandising you provide in addition to great service! read more

Want to say a huge thanks to Jacqueline, who has provided me one of my best shopping experiences, at VONS in Eastvale, CA. I intended to use my digital coupon to get $5 off $50 purchase. So I shopped and shopped and accumulated enough goods to hit the $50 mark. I scanned all the items and, voila, the total was $51.36. Wait...I was supposed to see $5 deducted from the total. Nope, didn't happen. So I called for service and Jacqueline came to help. It turned out that I had entered my previous phone number. Consequently, the digital coupon wasn't there. If I want to use that $5 coupon, I have to void all the items, enter my current phone number and rescan all the items. I was totally disheartened and capitulated to the thought of scanning tens of items again. Then Jacqueline came to rescue. First she listened to my explanation, and she would not let a customer having a dispirited shopping experience, even if it was a self-inflicted error. Very professionally and graciously, she was able to do the magic and provided me with the $5 discount. She also showed me the scanning function in the VONS app. Kudos to you, Jacqueline! She not only provides a great shopping experience for a customer but also strengthens VONS brand image as I will tell my excellent shopping experience again and again. read more

Vons - Excellent Employee Goes Extra Miles to Help Customer - Grocery Near Me - Mira Loma, California

Ms. Kathaleen was great. She has been working at Vons for 18 years and her customer service proof was outstanding. I will definitely come back. read more

Untrained employees at basic customer service and misaligned with the goal of the corporate marketing team. Vons marketing strategy works at minimum while providing members with optimal savings through participation in its online application system. Simply members clip coupons for very favorable consumer pricing. The net result of this opportunity is not ideal since the check out staff are not able to function in cadence with the companies strategic focus. Example - Atlantic salmon is deeply discounted at $6.97 lb while the normal price is $12-$15 lb. I run to this Vons location for the fish and end up spending $20 more on impulse purchases. This is what the marketing team wants!! When I get to the checkout, the clerk argues with me b/c he believes the discount is only applicable for a particular date. The online application indicates a date range that includes the actual date of purchase. To my dismay, this man was unwilling to honor the content of the application. My time is important and I have a choice of food stores to patronize. I believe that the employees are not adequately trained to handle discrepancies of what they believe vs what the company has published to consumers. It's one thing to be unclear but to be rude is not acceptable and not necessary. My net takeaway is the company/management does not cultivate a workplace where the employees are enthusiastic about meeting/exceeding the responsibilities of their job, knowledge of what the specials are and how to respond to glitches in a manner that does not inconvenience the customer. I reported the Vons #2688 to the corporate office about my experience and I don't expect any response from the store or an immediate resolution. Employees generally operate in alignment of the management. read more