0. estrellas te obligan a poner una estrella para poder postear tu comentario ,Muy mal servicio y pésima atención y tengan cuidado .tambien lleve mi Troca y me cobraron por un servicio que ya estaba cubierto . ooo estrellas read more

My daughter's car went in for a broken off spark plug. Three months and almost $6,600 it left the shop. Worked great for a week until the turbo boot popped loose (which was another repair they made) . They failed to even bolt the head back correctly and it's leaking oil now and timing is off. We took it to the dealership trusting that it would be fixed correctly and now thousands of dollars later it runs worse than before. Repairs were supposed to be under warranty but they admit no wrongdoing or offer any real resolutions, instead lie and say that we were told it needed a new motor and declined, which I have invoices to prove was never presented as an option. Incompetent service and complete disregard and terrible customer service by their management. We're longtime customers but I will never buy and have anything serviced there again. I had to mark a star to post the review but this experience deserves no stars. read more

In our experience- we Do NOT recommend that you take your vehicle here! We have had a long list of issues from one repair. Not only do they not know what they are doing. They will replace parts on your vehicle and not inform you. I had a NEW battery installed in my truck, not even 6 months old (from O'reilly)! They changed my battery with a Ford battery. The battery went out 6 months later and they will not warranty the Ford battery bc I don't have a receipt for it. We showed them the receipt from the purchase of MY battery. I didn't give permission for them to remove MY battery and replace it with a older battery from FORD!!! They claimed they didn't replace our battery and this battery was from Lagrange. I've NEVER taken any of my vehicles to Lagrange Ford!! When their head mechanic spoke to us - he even accused me of taking the battery out. Also said I should know where my battery is, "it's your truck" he said. No, I didn't think to go through my truck and make sure MY battery was still in there. We TRUSTED them. Obviously, our mistake! Hard to shop local when they are dishonest!! WILL NEVER BE BACK! You can bet I will let everyone know what they've done! read more

I had occasion to visit the Von der Au Ford Service Department last week. The physical facilities at this dealership are ship shape and Bristol fashion. And they have a resident dog! When I saw that dog checking everyone out, I recognised that I was in an OK place. Prior to my visit, I spoke on the phone with a service representative who I later found out was the service manager, Jeff Bechool. He was attentive to my automobile difficulties and set me up with a service appointment. Because of my location in the waiting area, I couldn't avoid overhearing him counsel a concerned client. He was very straight-forward, but honest, patient, and gentlemanly in dealing with her questions. One couldn't ask for better treatment! When I arrived for the appointment, I met Sandy Sablatura who is a service manager. This woman is a gem! She already had the information pertinent to my automobile difficulties, but asked more questions to pinpoint anything I had not previously told the service manager on the phone. While the repairs were underway, she popped into the waiting area from time to time to inform me of progress. I also had occasion to speak with the finance guy (whose name escapes me at the moment) who explained my finance related questions. Bechool, Sablatura, and finance guy were solicitous of my needs, answered all of my questions, and didn't jerk me around by doing, or recommending, unnecessary work on my vehicle. Many of the service people in many, if not most, car dealerships would not have behaved in that manner. It seemed to me that they were looking-out for me while taking care of my car issues. Because of these folks and their attitudes toward customers, I WILL patronise Von der Au Ford for future service needs; even if I have to make a 100-mile round trip to do so. No one can go wrong by patronising these good folks! read more

Donald really impressed me with his effort and follow up. It would be worth your time to ask for him next time you need a vehicle!

I purchased a 2015 Ford Fusion after shopping local dealers. My experience at VonDerau was nothing but exceptional. I was given a fast fair quote on my trade and given the opportunity to test drive the Fusion twice. The sales manager and paperwork guy stayed after hours to accomodate us while still taking the time to show me all of the neat features of my new car. I would recommend this dealership to family and friends. read more

Tremendous sales experience. No pressure, very informative environment!! I would recommend this dealership to all of my friends and family!! read more