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    Navid R.

    DO NOT FLY WITH VOLARIS!!!!! I would give this airline a zero star if I could. I did not pick this airline, we used an app and learned why they are cheap. We got no snacks or drink on a 4 hour flight, but they had plenty of food and drinks to sell . My baggage was lost and never arrived. For 4 days I tried to contact the company'. They do not answer. You have to contact them through FB messenger or What's-app. Still no one contacts you. We were given a number at the airport, guess what no one answers the phone. Message says "someone will contact you after 3 hours". No one call you back. I would never fly this airline, pay more amd use a reputable airline #donotflyvolaris

    Incorrect info on Volaris gate screen

    Horrible customer service and hostility from Salvador at Sacramento International Airport. I arrived over 2 hours early for my international flight, this being my first time flying internationally. I wasn't able to check in and get my boarding pass from the app or website because the platform was requiring Mexican document information. Being a US citizen, I don't have any info to input in that section and therefore was not able to complete the online check-in process. There were two lines at the Volaris counter, one line for checking a bag and another for "special services." Being that I wasn't checking a bag, I entered the line for special services since logic told me there would be no other way to get my boarding pass. There was a group being assisted at the counter and 1 other passenger in front of me in line. In walks Salvador asking me why I was in this line. When I explained to him why, he pulled me out of line and told me to open the app on my phone and he would help. He said I should put my passport number in the field that asked for a mexican ID number. While I was completing this process, he chose to leave me standing behind both lines, helping MYSELF complete this same online process except with my american passport number in the mexican ID field. I completed this process twice UNSUCCESSFULLY before approaching Salvador again, who then told me to in the "special services" line.. to which I replied... YOU MEAN THE LINE THAT I WAS JUST IN, THE LINE YOU PULLED ME OUT OF, THE LINE THAT HAS 15 PEOPLE IN IT NOW??? There was no apology from Salvador, and when I asked his name, he wouldn't provide his surname and barked at me. YOU DONT NEED IT. I have spoken to other friends and family who fly internationally and advised that they should look for another airline instead of flying with Volaris. My return flight from mexico also had a last minute gate change which required me to find my way to the other gate, but the screen at the gate did not say sacramento, it said Culiacan, sending me wandering around the airport looking for another screen that had the correct info, only to find my way back to gate C33 which had the incorrect info. Volaris lost a customer that day, I would rather walk than fly with this airline again.

    Volaris Airlines/Orbitz
    Darlene W.

    I purchased four round trip tickets to Cancun for my sons wedding the venue has been canceled because they were not satisfied with what Cancun had to offer for a wedding, very sad to hear that, I also purchased a travel voucher stating that if for any reason I need to change or cancel my flight no questions asked and I would get a FULL refund I've been bounced around through customer service and Orbitz and nobody will help me. I have emailed both Valaris Airlines and Orbitz and also emailed them both the travel vouchers information, it clearly states on the rules that if I need to cancel my flight no questions asked I can get a full refund, and VOLARIS keeps sending me lame email excuses that I have to deal with Orbitz, Orbitz tells me I still have to deal with Volaris, still no help till this day and I have been trying to resolve this since January of this year ! Darlene w

    Those are the guys fixing the air condition

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    2 months ago

    Helpful 12
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    6 days ago

    They overbooked the flight and had us in limbo for a couple hours until they rescheduled our flight for the next day. Would not recommend

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    5 years ago

    The worst when it comes to customer service. The worst when accepting pets with all the necessary paperwork, they have no mercy

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    4 years ago

    they stole my suit case and refused to give it back i am still waiting for my suitcase to tthis day it had my favorite pair of pants in it

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    Page 1 of 2

    Volaris Reviews in Other Languages

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    Review Highlights - Volaris

    Very clean airplane, friendly crew, lots of leg room, large cabin space for storage, nice snacks!

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    Southwest Airlines - off to PDX

    Southwest Airlines

    2.8(465 reviews)
    1.0 mi

    This was our first time flying out of Sacramento International Airport on Southwest Airlines with…read morethe new assigned seating, and I couldn't have been happier with how it went. I'll admit I was a little nervous going into it since it's such a change from how Southwest has always done things, but it was surprisingly smooth. Everything felt easy, like they had been doing it this way for years. And honestly, not having everyone rush to line up and grab their seat was such a nice change. We did pay for the upgrade for extra leg room, and it was 100% worth it. It made the whole flight feel more comfortable, especially for a longer travel day. One thing that stood out was the snack selection. There were so many options, from honey or salted pistachios to Oreos, ginger snap or graham cracker cinnamon cookies, and even garlic pretzel twists. Everything we tried was actually really good, which isn't always the case with airplane snacks. I also loved that the cups are now made from bamboo, which felt like a nice, more thoughtful touch. Everything on board felt really clean, and I believe we were on one of the newer 800 planes, which definitely added to the overall experience. Helpful tip: If you're on the fence, the extra leg room upgrade is worth it, and the new seating setup actually makes boarding feel way less stressful. It ended up being a much better experience than I expected, and I'd absolutely do it this way again.

    If you are doing assigned seats, why let people move to wherever they want when door closes?…read more What's the point of that. Yes. If theres a row open sure. Im all for it. But I was assigned a middle seat. With Noone at window or aisle. So I sat in my middle seat. And some guy came and sat next to me in the aisle seat, after he already had his seat in the middle. I get it. Trust me I do. But I got told even if the window seat is open I can not move to it because of how the manifest lists passengers and where they are. Sooooooo . Pick a side southwest. Disappointed

    Photos
    Southwest Airlines - SMF Terminal B

    SMF Terminal B

    Southwest Airlines - New boarding process is a bit chaotic still.

    New boarding process is a bit chaotic still.

    Southwest Airlines

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    American Airlines - Refreshments

    American Airlines

    1.6(205 reviews)
    0.0 mi

    This was my first time flying, American Airlines. The staff was very friendly and made the whole…read moreprocess feel easy and comfortable, which I really appreciated as a traveler. They offered full drinks with ice, and I got to choose between pretzels or cookies, which was a nice touch. The seats also felt a bit roomier compared to my experiences flying Southwest, so the flight was more comfortable overall. Overall, a very positive experience, and I would definitely consider flying with them again!

    I mostly fly with American Airlines as that's my preferred airline of choice. I know, I know you…read moreeither like them or hate them. However any issues I've had was taken care of promptly through their customer relations department. I love they have free entertainment and through my cellphone carrier I have free wifi service! I always upgrade to premium seating for extra legroom or at the last minute upgrade to first class for a reasonable fee. I've always received friendly service out of the Sacramento location so no complaints their other airports that's sometimes is a different story, but very rare. Most of my flights are always on time flying out of Sac and I did have one flight that was cancelled 50 mins before boarding and I could either be refunded or put on another flight. I picked the obvious and got boosted to first class for the inconvenience! Fly other airlines, but this is my got to because the fares are usually the most reasonable.

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    American Airlines
    American Airlines - Full page Advert in Time Vol. XXXV No. 14 March 25, 1940

    Full page Advert in Time Vol. XXXV No. 14 March 25, 1940

    American Airlines - American Airlines is a

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    American Airlines is a

    JetBlue - Window view (airplane mode)

    JetBlue

    3.0(82 reviews)
    0.0 mi

    A week ago it was my first experience using Jet Blue airlines. I have to say at first I was a…read morelittle nervous aboit what to expect because I do not hear about many reviews with this aircraft so I felt like I didn't have much to go off of. However, while boarding the plane and during my flight I was extremely impressed. This was by far the best flight I had ever experienced. In the past, airline seats were too small, little space, or the accomdating snacks were subpar to those who paid so much for their tickets. However, on this aircraft I was glad to see not only were the seats accomodating to everyone but they were leather lined and also had a head rest that adjusted according to your comfort. Thought of the confort of everyone during the transition of the flight and the recling position offering enough room for everyone. Had excellent and clean aircraft as well as windows to look out of. Not to mention organized aircraft safety instructions. Demonstrating proper use of each step for instruction. And also an assorted snack tray with a variety of options to accomdate each passenger. I couldnt be more pleased with the expectations of a long flight.

    0 stars! still to this day I have a bad taste in my mouth. We missed our connecting flight. and the…read moreonly flight they had at that time was to hang out for four hours, or the next day. They were not accommodating and didn't offer my family and I nothing! Not even on a different airline. We ended up driving the 5 hours! I contacted JetBlue via email customer service and they never responded first experience with JB ... Epic fail!

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    JetBlue
    JetBlue - From East Coast to West Coast where home is!

    From East Coast to West Coast where home is!

    JetBlue - Art in the jetblue terminal in sacramento

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    Art in the jetblue terminal in sacramento

    Hawaiian Airlines - 10.23.24 Starlink internet free of charge (now available on all A330 and A321neo aircraft)

    Hawaiian Airlines

    2.4(100 reviews)
    0.3 mi

    We arrived at the airport early. They fly out of terminal B at SMF…read more They were on time . Pretty full plane. They announced ahead of time to digital fill out the Hawaiian declaration form. Only one person in your party needs to do it. Boarding was very slow. They kept on serving the first class section thus blocking our access. I have never been on a plane that boarded so slowly. It gave me time to use the restroom. So that was good. Take off was quick. Once in the air they announced that they are serving a complimentary breakfast sandwich. So even though Alaska has taken them over they still feed coach for free. I believe it's the only airline that still does this. So nice. The staff were really nice. We should be on time arrival . I notice the seats seem closer than before. Just like Southwest. A little tight. I remember them to be more comfortable. Times change and I know they need to make money. At least there was ample room for everyone's carry on. An added plus is that they have Starlink. Its free for all and not bad. We will see the changes Alaska does to them this summer . That is when they said things would change.

    Starlink Wi-Fi saves this flight, I got a broken seat screen in business class so couldn't see what…read moremovies were available. At least with Starlink I was able to connect to YouTube or Hulu and watch some stuff. Food served was gross. Breakfast sandwich was probably the only good thing. Their lunch and dinner options were nasty. On my return flight from Japan I bought some instant cup food from the konbini where you add hot water and it instantly tastes better than the plane food. Planes should just offer that. Probably costs less, tastes better, more food variety and you could probably store more on the plane than the nasty microwave plane food. Flew business class and the seats became uncomfortable after awhile.

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    Hawaiian Airlines - Aisle

    Aisle

    Hawaiian Airlines - Aisle

    Aisle

    Hawaiian Airlines - Bonanza Cabernet-by Caymus exclusive for Hawaiian Airlines

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    Bonanza Cabernet-by Caymus exclusive for Hawaiian Airlines

    Megabus

    Megabus

    2.9(139 reviews)
    9.3 miDowntown

    Remember when we used to go places? The time right before the Rona we took a megabus to the city,…read moreand it went well all things considered. I would do it again. Beats traffic, parking, and other hassles in the city if you prefer not to deal with those things. The driver on the way there was a lot less weird than the one we had coming back to Sac. No talking to herself and to traffic, etc. My charger outlet worked. I was happy. It took us less than an hour and a half to get to San Francisco from Sacramento, without the bother of parking and traffic. Effortless. Cost was around $13 one way. Our bus wasn't crowded at all. Were they Amish? We never did find out. The comfortable air conditioning vents helped with the armpit smell that wafted from...places... It doesn't pick up over at the bus hub on 65th anymore (University/65th Lightrail station). Instead you'll need to grab megabus from under the freeway, on 6th between W & X. There will be a queue to tip you off.

    First time on Megabus, but definitely not my last. I had to get to San Francisco today without my…read morecar and had the choice of the Amtrack then bus, Bart, uber, or Megabus. I did a little research and found the Megabus website with a pick up at the 65th Bus station in Sacramento with a drop off in San Francisco on Townsend between 4th and 5th street. That might be a perfect situation for those going to the Giants game as it lets off literally a few blocks from AT&T Park. We chose the 9:30am bus with a 11:30am arrival in Sn Francisco. Research noted that you cue up in line as most (but not all) seats are first come first served. We arrived 30 min ahead and were 5th and 6th in line. The bus arrived at 9:10and we were on by 9:10. Reserved seats can be purchased for an additional $1 fee as well. There are Table and front row seats for $5 or $7 more as well. Bus is clean, comfortable. We sat on the upper level, with a nice view. The only negative for me is that the bus ride is "soft". What I mean is that our bus had that Cadillac soft rolling feel and was slowly rocking up and down with every bump in the road. So for those of you that get car sick easily, you have been forewarned. Reservations are done online, and the process is incredibly easy. For $9 plus the $1 reservation fee for this trip, I found it a great deal. Plus not having to drive, free wi fi, no toll made the trip well worth it. Food is allowed on bus, and there is a restroom on board as well. I'll be back to use on the next day game for the Giants!

    Photos
    Megabus - Wif speed from Sacramento to SF per speedtest.net

    Wif speed from Sacramento to SF per speedtest.net

    Megabus
    Megabus - Megabus stopover at Barstow for 30 mins.

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    Megabus stopover at Barstow for 30 mins.

    Volaris - airlines - Updated May 2026

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