That was a 34 year in the business world record! I truly appreciate that you took the time to complete my request so quickly. You absolutely exceeded my expectations. I value that you wanted to protect the privacy of our mutual client, but once we established your workflow, you crushed it and made things happen right away. Thank you. read more

Briana S was so helpful and truly make things easier for me. Her attention to detail on my needs and questions was outstanding. Great job! Thank you for your help! Sutisa Spellman read more

They apparently credit before debit and will continue to charge you to collect money on things already paid for. $700 late fee for being late on a $110 payment. This company is a scam read more

I called to make them aware of what the parking attendants are doing with these parking violation stickers and they have said multiple times that they think it's completely okay to put this right on the driver front windshield in the driver point of view "to make it so you can see it" as if on the driver door window wouldn't be visible enough? HORRIBLE customer service, horrible attitude from Anna the receptionist. No regard for the residents that live here and I thank god that I only rent a unit in this complex because I would NEVER want this company to manage a place that I owned. read more

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This management company continues to leave notes on our vehicles making baseless threats claiming they will tow the vehicles of myself and others who choose to park on Ynez Ct in order to get to our jobs at surrounding car dealerships. You guys have no up-to-date signage indicating what towing company is authorized to remove vehicles from the street. The state of California requires signs to be present on private property/roads in order for vehicles to be towed. Please stop making baseless threats claiming you will tow our vehicles when you have no legal authority to. read more

Voit Management provides quick responses to its members' request & applications for property improvements. They meet needed schedules of projects in timely manner. Personnel are courteous & helpful. read more

Sarah was a big help when she provided my family and I with a new parking sticker when we got a new car. She very quick and helpful and loved her friendliness when she was helping me getting the sticker. Thank you so much Sarah!! :) read more

No answer trying to call about a Delinquency notice of $2,113.59 0n a property I never heard of, from a company I never heard of. No answer to phone calls. Several rings then hang up. would like to know what is going on here! read more

Negative stars is my rating but unfortunately that is not an option. Can't call them. How convenient for them. They don't reply back in a timely fashion. Shocker. Their lack of customer service is astounding. Shame on my Home Owners group here in French Valley who hired this one star company to do business with. I guess shame on me for not going to board meeting expressing my feelings on how unhappy I am with Voit. I wonder if they read their reviews and if so I am guessing they probably laugh their butts off and collect money from Associations and get pleasure in knowing they don't have to give one single *%#* in how they are perceived. read more

The cheapest little pieces of plastic that the all access fobs were made of made it impossible to put the thing on any key ring. Both of ours were broken in the same place, then to replace one it's $100.00!! The attitude of the front desk clerk was as unhelpful as she could possibly be and the payment method is archaic! Cashiers check read more

The worst management company. They have no one working in the office. They make you leave a message and they call or email you back (sometimes) within 48 hours. They take two HOA for my area and nothing to show for it. When they finally respond via phone, they are rude. When they email back they write as few words as possible and it doesn't help or answer any questions. Idk how they manage to stay in business. Not enough people complaining I guess. I've never met anyone personally with a good experience from Voit management (French valley and Dutch management). read more

The most recent thing voit management did was change the gate opener to my complex and only gave all the residents one day to pick up the new openers on site. During that one day I worked as I'm sure most people did, so I arrived at the clubhouse after work at 5:05 with nobody around. They did not provide the hours they would be there, so I would think at least till 6 or 7 would have been more appropriate to allow for everyone that works the ability to easily get a new opener. Now I literally have to take some time off to go to their office to get one. It's a huge inconvenience to me, my employer, my customers, and all my coworkers. This will also impact my pay since I can't get paid for running an errand that I shouldn't even have to. I would like to ask voit management for compensation, but everyone who deals with them know it's a lost cause. This could have been handled much better. read more

I would give them ZERO stars if I could. I'm not sure of his name but parking enforcement here is terrible. They are rude, racist, and try to tow as many cars as they can in a night. They towed our car for literally no reason. IF WE PAY TO LIVE HERE WE SHOULD BE ABLE TO PARK. We have a child and always have to park so far away because they already towed us once. FIRE THEM THEY ARE LAZY. My husband had tools stolen out of his truck and they shrugged and laughed, but will tow any car that doesn't have a pass. They do not care about anyone who lives here. read more

I would give negative stars if I could. They are the worst business I have ever dealt with. They send threatening letters even when your bills are completely paid up and then tell you it doesn't matter because the system is automated. They are rude and honestly I don't know how they stay in business. I'd rather go to the dentist than deal with anything voit. read more

I sent in our payment to their new address. I went online one day to my bank account and noticed a message. It said that my payment had been returned. My husband calls them and they tell us we have to fill-out a form. My husband emails them and they ask us to clarify the address we sent it to. He does that with Proof of Payment from the bank plus Payment Activity. They write back and request a copy of the check. He explains that the Proof of Payment is what Chase offers on their website. They inform him he needs to call and request a copy. If Chase who has a huge legal team says that the document I am downloading is Proof of Payment then why can't they get with the times. I called Voit and explained I don't have time to sit on hold with the bank and what I provided has all of the information. She informs me that they had an issue with the Post Office. I said so why are you harassing me. Good customer service would have sent out a letter and told people of the issue. Instead they continued to profit from the situation and charge several people late fees. Isn't social media great for asking your neighbors. From there, I ask to speak to a manager. I explain that I have provided proof of payment and that I don't have time for this. A little back story.....I have two house in the same community but I use different banks. My bills are setup to auto pay through each bank with the account number in the memo line. Guess who can never figure out how to apply them to the right accounts. I have filled-out dispute forms and have print documents to prove it is their fault over and over again. I am tired of bending over backwards for their mistakes. No one is held accountable. Then the manager blamed me and told me that I should be worried about other things like the pandamedic that my priorities are all screwed up. She also said she has a whole file on me. No kidding, I have been dealing with them for 13 years. She tells me I am the problem and that she sees they put a lien on my house last year. I told her if she dug deeper she would see if was because they don't know how to properly code my checks which of course I provided tons of paperwork and in fact it was their fault. I don't mind owning up when I am at fault. I have even had to pay late fees before because of my mistakes. The lady I talked to berated me and was rude, unprofessional, and apparently doesn't have a manager she reports to. This is by far the worst company I have ever had to do business with. read more

Since 2009 I own two rental units at Madison Park and never have a problem; when I need to speak with anyone in the office either by phone or in person, they always have been very professional and respectful; maybe some people don't know how to request for services and believe that they are queens and the personal at Voit management are the slaves. Stop putting down our complex, all of this B.S. do is make the value of our properties go down. Gilbert. read more

Voit management is a worse management ever, never responds to emails, never fix problems I emailed them about big cracks on my stairs 2 weeks ago, manager didn't do anything about it until broke in half today and injured my granddaughter leg! I will make a big complaint! Even one star is too much! read more

Wish I could give zero stars. Had decent treatment by a couple of ladies in the office. But everything else has been the worst service of my life. Eric Voit is especially a real piece of work. I'm considering selling my property that's "managed" by these people since they never do anything to help. Update: Hi Pamela, I wish YOU would take responsibility for YOUR issues. The facts actually support that the plumber said that the issue was in the building, not in my unit. I didn't need to remove a shower head or anything else because the plumber did it in my presence. He showed me in different ways how the problem was NOT in my specific unit. If you require proof, I still have all the emails. Next time be a little more mature and get all the facts before you call a customer irresponsible. - That's not very good business practice. read more

The worse most unprofessional ding-bats. No one should use this company. They don't care, don't know how to manage, does little to nothing for your money, and are the worse when it comes to customer relations. read more

They seem to be closed often, they have not returned my voicemail that I left over a week ago, I was sent documents with an account number and yet they claim they do not have my name in their system so I cannot make a payment. When I called in the receptionist instructed me to bring a check with my address on it to pay my monthly dues, which I did, and then she told me she could not accept it because I'm not in their system even though I explained the full situation over the phone and followed her instructions. So not only do I not have any questions answered, I cannot pay my dues, no one there will help me, and they lied to me over the phone and made me drive 20 minutes for nothing. I worked for another HOA management company seven years ago and they would never provide such horrible customer service. read more

If there was a negative rating thats what you would get, ive lived in madison park condos for 4 years and my car has been broken into 3 times with the last time being 3 days ago and had over $1,000 in tools stolen and theres a camera pointing Directly towards my car and I call voit To have them review the cameras and they say I have to update my police report, get a copy of it, have my landlord Take it to them and then they will pass that on to the "board of directors" who meet every OTHER month. People in the condos are getting things stolen out of their car and this is how they deal with it. Its sad when you might have to wait 2 months to try to catch someone who obviously lives in here and is stealing shit. Your company is pathetic and im going to make it my mission to have the owners go with a different company cause its obvious you guys are trash!! read more

Company changed to a new onsite security company without properly notifying home owners in accordance with CA HOA laws (15days when a rule changes). They posted no notice to the rule change for general tenants. Voit has failed to respond to repeated emails and phone calls regarding this matter. The new security company (Patrol Masters) are requiring tenants to provide personally identifiable information (PII) with no questions asked or be towed. No documentation was presented or provided regarding how this information will be used, stored, and secured to reflect the protection of tenants and their privacy rights. read more

If I could give them a zero I would! The receptionists are clueless and the management is down right rude. I have been in there a few times and each time is a hassle. I really don't understand why anyone uses this company. I am a renter and when I move I refuse to do business with anyone who does business with them. Incompetent completely describes them. read more

This company is an absolute embarrassment. I am absolutely dumfounded as to how they can stay in business. I pay my dues and meet my obligations and I demand the same in return. They are disorganized, lazy, and rude. So far we received a "2nd notice and fine for 'weeds'" in our front yard. We never received a first notice and had no weeds. When we called to ask about the details we were told the violation occurred in September... we received this "2nd notice" in late December... embarrassing. Luckily, we had images from October of our front yard, no weeds, that we sent in to correct this erroneous "violation"and made multiple calls to follow-up on the receipt of our response. We have had to re-submit our response for this ridiculous "violation" 3 times because these people lose track of it and keep sending us delinquency letters... 3 TIMES! Why do I even bother paying dues to this company? At this rate you are damned either way! We want to do some re-landscaping and I cannot fathom how miserable of an experience this will be because of Voit Management. I will be looking into recourse against this company if they refuse to meet their obligations. UPDATE: We are still being harassed over a front yard violation that allegedly occurred in September of 2016... yep, 1 year later. We had to submit our dispute and proof of compliance 4 times before finally a manager acknowledged via email in March 2017 that the violation had been cleared. We just received another email in August 2017, from new staff, that we still owed $50 from that same violation (the nature of the violation they tried to change -when we showed them that our yard did not contained weeds they tried to change the violation to dead grass, even though we were within compliance due to the drought that was still in effect and a pending request to install drought tolerant landscape). We responded with a copy of the manager's email stating that the violation had been cleared. The employee had the gall to argue that the manager who emailed us no longer worked for them and that even though she had cleared the violation we still owed on a new delinquent account. WHAT? This is outright illegal... its extortion! How these people can run a business this way and live with themselves is beyond me. read more

Unprofessional is putting it mildly. Our POA switched over to this company to save money, and well you get what you pay for. They don't return emails or phone calls. When they do send a letter out, it reads as if a 3rd grader wrote it. I think they are way in over their heads taking on another POA. Beware. read more

I have had to make several phone calls to VOIT for information on our POA's procedures to get approval on projects that we've been doing. Each time I've called I was able to speak with a live person in short order. I've spoken with Angela the last two times that I've called and she has been extremely helpful, patient and friendly with all of my questions. I went with 4 stars as my interaction with them thus far is limited, but so far it's all good. read more

I have to say most of the women in the building try to be as helpful as possible. They are all very nice. That why the 3 stars. I took 2 stars away for the way they handle neighborhood complaints and how rentals in my community make my track to look like crap. Their payment processing system is so far behind in the times. I made a duplicate payment on my account only days apart because their system is so outdated it didn't even tell me. Due to the "workload" they haven't been able to process my refund yet. I'm not sure how these people get contracted to do this but they are horrible with follow up. read more

Horrible company to have in charge of the HOA. They don't know what they are doing and are just charging late fees, and assessments to make money. We try to contact them to ask questions that never get answered. We receive bills that don't mesh up with the online system. They are continuously trying to get fees from people. They are unprofessional, mismanaged, and a horrible company. read more

Really poor at communication and don't even know what part of the communities they are responsible for in the communities they own. Lied to is about a garage door opener. Tried to charge us $50 for one we can't even use when we can go to lowes and buy one for $15. Worst management group I've ever had to work with. read more

I wish I could give negative stars. This is an awful association. Everything is kept in lock and key with them even though they are suppose to be working for the home owners. If you have a complaint, their policy is that they will not tell you when they come out to assess your complaint or what the result is. My question than is how do we know if Voit has taken any action at all. They can just as easily do nothing, and based on their policy we could would know. Trying to get any information is a nightmare. For example the waste Management account number. We have to write a formal letter to the board to get a waste management account number? Nightmare association to have running your complex. read more

Worst ever! We sold our home 6 months ago as a direct result of this HOA management company. Today I got a "violation" notice. After I paid $1000.00 to transfer to the new owner. Pathetic! read more

They deserve zero stars! Worst property management company ever! Extremely rude staff! Not even sure how this company is even running anymore! They are super shady and work with the tow company to make cash! They need new security officer as well! One of them is just plain creepy and is after all the women and very young girls! He makes us all super uncomfortable! They are also extremely lazy and just sit around eat and talk on the phone. Many people at this complex have witnessed the asleep on the job! Wow very unprofessional!!! Please hire a better management company!! A lot of us pay a lot of money to live here and for our Association! We shouldn't have to worry about our cars being towed or feeling unsafe with shady employees! read more

Ridiculous takes money and does nothing. Streets falling apart, no street sweeping, lots of unkept yards nobody seems to care. We need to get together and take them to court for theft. read more

I have been trying to get a printed statement for 3 weeks now. No one return will my calls, but they had no problem taking my money! I have left message after message..... I even left a voice message for the owner! read more

Voit Management one of the worst property management companies I have had to deal with in the past 39 years. They are not helpful they block calls to the people in charge. Can't get an answer even if you own a condo that they manage. I don't understand why any association would hire them. read more

Wow, Talk about getting your blood boiling ! These guys really are bad ! I was charged a 100.00 dollors for a small claims court charge for a water bill ? I had no idea that I owed money to a water company and I had NO idea I was suppose to go to small claims court ! Of course when I requested to talk to someone to straighten out ...I was told they were to busy to talk to me and to email them...however I have emailed them several times in the past without a response. I am in agreement with the Diane H....very unprofessional, and way over their heads. Poor money managment and account keeping. read more

I spent nearly 6 months trying to get a problem resolved that all steamed from a form never being processed by Voit. The whole issue would of never happened if they processed the form. I can see how the form never got processed, because I never received responses to emails or voicemails either. If I was able to get a hold of a person I would get forwarded to a specialty department were my call would end up at Voicemail. I'd call back and ask if any one else could help me. They would put me off by says I'd have to wait for the board to meet. No problem, I'd wait and call back after the board meeting. For some reason my problem wouldn't get presented to the board even though all appropriate forms were completed. Finally, after hours of wasted time I was to get 95% of my problem resolved over night due to my phone call landing on right desk, which I was thankful for, but by then it was too late. I still have a small fee that I'll probably just end up paying due to my frustration and time I've already wasted. I feel like because I'm not one who directly pays for there service they could of cared less if they helped me or not. read more

If you can avoid purchasing a place ran by VOIT Management, do it. They are terrible. Where should I start? You cannot voice your concerns about anything--they tell you to bring it up in the monthly homeowners meeting regardless of how urgent or unprofessional the matter. They don't take accountability for ANYTHING. We had a gate that was hitting cars as you drove in. The parking situation is a mess. You get cited for everything even if you have placards, forget people coming to visit they arent allowed without a sticker! People were getting towed and had to incur the costs for parking in open spaces. Security guards abuse their "power". They tell your kids not to ride their skateboards, bikes, or basically have any fun. The Jacuzzi is never warm. There is trash all over the grounds. You aren't allowed to have plants on your stairs or in front of your door they want it to look like a prison. read more

Where do I start, received my water bill (Meternet) went from 33.10 to 177.73, so I called Meternet and was told they have been under billing the association for the past four years, but have called and attempted to resolve the matter with them (Voit Management) but since it was not taken care of in a timely matter, they billed the homeowners (dividing the deficit 1,000.00 by 10 homeowners) hence increasing our bi-monthly payment by 100.00, so I called Voit Management and was told their working on it, but in the meantime I had two options, pay the full amount or pay and amount I thought I owed ? I opted for full payment, sad, it appeared I was bothering them when I called and was told when it was resolved I would receive and email and a unknown amount refund and/or credit ? Customer service at its best, no one wants to assume responsibility for errors and/or correcting things but if the tables were reversed and I was delinquent with payments to either of the too, I would be without water and delinquent with my association dues. read more