Phoenix Comm sold my client a projector screen to replace one they didn't like for their main video…read moreconferencing room. The screen that came was MUCH smaller than what was ordered by Phoenix Communications. Phoenix Communications refused to swap the screen out for what they quoted unless we paid them another hefty fee. I have a PDF of all communications to prove this review true. We were told that they would not make good on the quote AFTER they received payment. BUYER BEWARE!!!!! This company is VERY unethical. Please contact me for a copy of the email string.
--Email string with person info removed--
1 message
Thu, Dec 20, 2018 at 11:07 AM
To: -
Cc: -
Call me.
Marty
www.phxcomm.com
On Dec 20, 2018, at 11:04 AM, Harry -email address- wrote:
Will do. I'll be sure to post reviews and include this email string.
Have a happy holiday season!
Harry / Position / Company
Phone: #
Email: -email address-
Website: Web Address
Address:
On Thu, Dec 20, 2018, 5:37 AM Marty Marty Email wrote:
Hey Harry,
Sorry for the aggravation here. Go ahead and find yourself a new company to work with.
Take care and happy holiday.
Thank
you.
Marty
V.P. Sales & Marketing
Marty Email
www.phxcomm.com
o 6027147145
Ext.103
c 6025266663
Phoenix Communicaons Solutions
From†Harry††€mailto-email address-'
Sent†Wednesday¨†December†19¨†2018†515†PM
To†Shannon†
Cc†Marty†
Subject†Re†Company Name
It's not projecting properly because the screen that came was waaaay smaller. Like a ton smaller.
Since I hired you to do the work then I will have to eat the cost personally of a new screen.
I expect the venders I work with to stand by there work and the products they order and install.
We run our company with ethics over profit. We are more than happy to find a new venders to work with
that has similar values.
Please let me know how you want to handle the situation.
Thanks,
Harry / Position / Company
Phone: #
Email: -email address-
Website: Web Address
Address:
On Dec 19, 2018 4:46 PM, "Shannon" Shannon Email wrote:
Hi Harry,
The screen I quoted was a 69 in Image Width : 92 in Screen Surface : ". That is the screen I
ordered and Ryan was able to get it to fit their existing frame but when the projector was on it, it did not
project onto the screen right. Ryan suggested a size up which is what I quoted you would cost about
$175.00 more that's with no mark up my cost.
I can go pick up the screen since Ryan left it up and just credit the customer back. Unfortunately, AV is not
what we do everyday like cabling and phone systems and I apologize it did not work out well. Like I said I
went off the dimensions of the existing screen and I just don't understand why it's not projecting properly
onto it.
Thank you,
Shannon
12/20/2018 Company Mail - Re: Company Name
From†Harry -email address-
Sent†Wednesday, December 19, 2018 4:24 PM
To†Shannon Shannon Email; Marty Marty Email
Subject†Re: Company Name
Guys,
I have to figure out the screen situation at Company Name or i am going to have to switch AV/Cable
companies.
Can we get some resolution on this? It's been a really long time.
Harry Position , Company
Phone: #
Email: Harry Email
Website: Web Address
Address:
On Tue, Dec 18, 2018 at 2:06 PM Shannon Shannon Email wrote:
Hi Harry,
I can schedule a tech out on Thursday to check the conference room.
As far as the projector, I did find another one but it was more expense and you said you may have to
get some quotes from somewhere else to get a comparison.
Thanks,
Shannon
From†Harry -email address-
Sent†Tuesday, December 18, 2018 12:25 PM
To†Shannon Shannon Email
Subject†Company Name
Hi Guys,
Just wanted to check on the status of the Projector screen to see if its in yet. I also need a port fixed in
a conference room. Could we schedule time for someone to come out?
12/20/2018 Company Mail - Re: Company Name
Thanks,
Harry Position , Company
Phone: #
Email: Harry Email
Website: Web Address
Address: