Customer Experience - Ross Waukegan, 1301 N. Lewis Ave To…read moreWhom It May Concern, I am writing to provide feedback regarding my recent visit to your Ross location at 1301 N. Lewis Ave, Waukegan, IL, on Sunday, January 26, 2026, approximately one hour prior to closing. Upon entering the store, I immediately noticed that the entrance area was slippery and unclean, creating a potential safety hazard. I nearly slipped in the doorway, which I found concerning, as most Ross locations I have visited typically have either a security officer or a store associate positioned at the entrance to welcome customers and maintain a safe environment. Once inside, I observed several issues impacting both safety and customer service. The store appeared disorganized, with numerous items out of place or lacking price tags. While I understand that this was during the last hour of sales, I was surprised by the lack of floor support or proactive assistance for customers. As I approached the checkout area, I noticed a significant line forming around the jewelry counter. I requested assistance from two store associates who were present but engaged in a personal conversation. When I asked them to assist a gentleman who was handling a line of more than eight customers, one associate informed me that staff members were on break. As someone with over 28 years of professional experience in customer service, leadership, and retail across multiple industries, I am aware that employee breaks are typically scheduled so as not to impact customer support or store operations. When I asked for her name and position, the associate refused to provide her name, stating only that she was a manager. Her demeanor was dismissive and unprofessional, which negatively impacted my experience and, I would argue, the overall morale and performance of the store. Eventually, another associate, who was on break and wearing her name badge, came to assist at the front, and I appreciated her effort. However, the initial interactions left a strong impression regarding the importance of staff accountability and professionalism. We are currently in a challenging economic environment, and every dollar spent by customers is meaningful. When a store does not value the hard-earned money of its clients or fails to provide the level of service customers expect, it risks losing them. Poor service can create a domino effect, ultimately impacting sales, customer loyalty, and team morale. I respectfully encourage your leadership team to reinforce policies regarding staff engagement, customer service, and floor coverage, particularly during peak or closing hours. Customers notice how staff are treated and how they conduct themselves, and these interactions directly influence repeat business. Providing the level of service one would expect as a customer is not just courteous -- it is essential to maintaining a strong, loyal client base. Thank you for taking the time to review my feedback. I hope it will be received constructively to support positive changes in staff conduct and overall customer experience at this location. Sincerely, Qiana langston

I am a huge Ross fan but good location needs some help especially with holiday season approaching…read moreit's only going to get worse. The store was a mess. Items in the wrong area and sizes. Piles of clothing and shoes all over. I feel bad for the workers because cleaning after people who don't hang things back up is yes unfortunate. I ended up finding an item but almost didn't get it because the line was backed up with only one cashier. There was another employee that could have jumped on the register to help but I guess they had other duties. Ross prices are going up so there's not even a real reason to shop there.

The clothing is typically out of order and not in the corresponding section, which increases the…read moredifficulty of searching for appropriately sized clothing. The fitting rooms, in the back of the store, are consistently closed and unavailable for usage; there is a minimal rate of them reopening anytime soon. Thursday, June 26th (Update) Fitting Rooms in the back of the store have been opened with an employee assigned to that location. I am unsure how long they will continue to remain tho.

Other than the store always being a mess so horrific there's no possible way to find what you were…read moreactually looking for Ross in general not just this store has the most incompetence and disrespectful employees I've ever had to deal with. That is at every single Ross Store I've ever been to in my life. It's like the same teenagers teams all over again who want nothing more than for you to leave and get out so they can keep fucking around. As I know all people and all businesses have issues with employees but this is different. I'm talking about these people when it gets to an hour and a half before closing they start reminding you every 15 minutes and then if you're there with 20 minutes left until they close they would not do anything but follow you around and it's ridiculous and horrible and you need to fix it.

Ross Dress for Less…read more Less is the keyword. I brought a relative in to look for some sweaters and a nightgown, and I found the store to be woefully understocked. There were large empty sections in the store, and the selection was sparse. This relative is immune to fashion, and mainly price-conscious, but we could find no nightgowns that would suit. And rather than spend time looking through the rest of the clothing, I said, let's go. Less is more? Sometimes less is less.

I'm tired of the fitting rooms always being closed! Also, the clothes are never organized properly.read more

This is a new location for me. I am a big fan of the Target, although this location seemed picked…read moreover and not restocked. The paper towel/TP aisle looked almost empty (hoarders?). I didn't like that the grocery section is located all the way to the left. You have to walk through the whole store to get to the refrigerator section. No quick running in to grab something.

I don't normally travel this far for a Target, but this was the only driveable location that had…read morewhat I wanted in stock. I was pleasantly surprised by this Target! It wasn't busy (which I appreciate immensely when I have to do weekend errands). I was also greeted (I don't know about you, but i can't remember the last time any workers ever greeted me at a Target store). It was clean and organized. Even the fitting rooms were clean. It is a smaller target, so there isn't as much stock or clearance items as larger locations. I also think the layout is 'reverse' of what I'm used to, but all good. If in the area definitely would recommend for an easy shopping experience.

An OK NEX store. Decent selection of clothes, electronics, food and other items. Has a bunch of…read moreNavy jackets, pants, shirts, shorts and sweatshirts. They have a limited number of caps, Oakley Sunglasses, and watches. Grocery items include instant Ramen, Chips, drinks, Mac and Cheese cups, etc. The store also sells toiletries, laundry detergent, paper towels, toilet paper and bottles of water. Kind of pricey, all in all! Inventory of items are decent in a variety of choices, but purchase prices are higher than most stores! Thought they were supposed to be a bit lower? In any case, it was a good first store experience. Bought a couple of Navy hoodies, and stuff needed for personal use. Other than that, didn't really buy much at all. Mainly browsed around to see what the store had and wanted to check for convenience purposes.

Although the store seemed ready for the upcoming holiday, some other items on the shelves needed…read morerestocking. Had a hard time fining some of the items on my list. The self check out lines a way too long and so many of them are closed! Why? Would rather shop elsewhere but very little options in the area.

Worst Walmart store I've been to. While attempting to purchase a $500 Evenflo travel set, the…read morecashier and a floor associate informed me that because they could not locate a serial number on the box, the item would be "non-returnable." The associate's dismissive attitude when I questioned this policy was completely unacceptable. It appears the store is stocking merchandise that cannot be properly processed, yet the staff treated me as an inconvenience for trying to purchase it. This was a basement-level customer service experience. Signed DISGUSTED

Timisha warren as well as the upper management at the store are rude and disrespectful she and the…read moreemployees are always angry and not a good look I will not recommend this store to a squirrel Other than that prices are reasonable and the bathroom is always not working also I found mold in my shoes i bought there

Another visit to this NEX store! Picked up our Navy Boot Camp Graduation Tickets for 11/14/24…read more Didn't wait long to get them as there were no people in line, so we were in and out of that section quickly. We then browsed around the consumer section to see if they had anything new compared to the last 2 visits.... Didn't really see much inventory that stood out. Same ol' hoodies, Sweatshirts, t-shirts, keychains and water bottles. Saw some Navy UA Hats, but were the fitted sizes. Prices were still a little high. This time around, purchased 2 water bottles and a leather wallet. First two times, we bought a whole bunch of souvenirs, so we mainly looked around this time for anything new in store.

The Navy version of the PX for us Army Vets. You can purchase all of your navy paraphernalia to…read moresupport your graduate from tshirts to hoodies. They also sell other goods such as snacks, water, decorations, jewelry and even alcohol but make sure you have a military ID. That is the only way you can purchase alcohol.

Love this location. 1. Not in a mall - you really don't…read morehave to worry about parking on weekends ever. Plus you never have to go through any crowds of people. 2. Great customer service - nothing is ever "final sale." They always let you return items. 3. I can always find something in the sale section! 4. The plaza has a bunch of other cute stores. All in all my favorite place to shop.

Staff her is absolutely amazing! Super nice and helpful. They went out of their way to get me…read moredifferent sizes as well as looking things up online for me to order items that they were sold out of in the store. Wonderful shopping experience and to make it even better no need to go into a mall and deal with a crowd because this store is not located in a mall! Great staff and no crowds! It's a winner!

I don't know who answers the phone but dude is an asshole. I called trying to inquire Information…read moreon the location. Here's how the convo went "Thanks for calling horsefeathers " " Hello! How are you today? " Do you have a question? " Yes, hello? Can you hear me? " I said do you have a question? Yes I did have questions u fucking asshole but you ignored the two that I asked. phone service should be better and asking someone how their day was doesn't need to be met with such rudeness

After reading several reviews, I realize that I would very much like to come to this store, I work…read morein a store myself & I get tired of the public nagging about rules & regulations, People have no respect for other people's businesses, I really dislike when people come in the store w/their children & let them run around destroying the place, honestly I myself, If I had my own store would have the same rules, as far as wearing a mask, Is it really going to kill you people to put a mask on.? 'Many people have died due to covid, I personally know 4 people who have died.,' One person that you complainers can look up.,' His name was Ken Harvey a retired Waukegan firefighter.,' Like I said, It does not kill you people to wear a mask, It kills others because you won't wear a mask.,' After reading all these complaints, I LOVE this store & will definitely shop there. "MASK DON"T KILL" "PEOPLE WHO DON"T WEAR THEM DO"