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    Voila

    1.0 (1 review)
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    11 years ago

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    Ross Dress for Less

    Ross Dress for Less

    2.0(11 reviews)
    6.9 mi

    Customer Experience - Ross Waukegan, 1301 N. Lewis Ave To…read moreWhom It May Concern, I am writing to provide feedback regarding my recent visit to your Ross location at 1301 N. Lewis Ave, Waukegan, IL, on Sunday, January 26, 2026, approximately one hour prior to closing. Upon entering the store, I immediately noticed that the entrance area was slippery and unclean, creating a potential safety hazard. I nearly slipped in the doorway, which I found concerning, as most Ross locations I have visited typically have either a security officer or a store associate positioned at the entrance to welcome customers and maintain a safe environment. Once inside, I observed several issues impacting both safety and customer service. The store appeared disorganized, with numerous items out of place or lacking price tags. While I understand that this was during the last hour of sales, I was surprised by the lack of floor support or proactive assistance for customers. As I approached the checkout area, I noticed a significant line forming around the jewelry counter. I requested assistance from two store associates who were present but engaged in a personal conversation. When I asked them to assist a gentleman who was handling a line of more than eight customers, one associate informed me that staff members were on break. As someone with over 28 years of professional experience in customer service, leadership, and retail across multiple industries, I am aware that employee breaks are typically scheduled so as not to impact customer support or store operations. When I asked for her name and position, the associate refused to provide her name, stating only that she was a manager. Her demeanor was dismissive and unprofessional, which negatively impacted my experience and, I would argue, the overall morale and performance of the store. Eventually, another associate, who was on break and wearing her name badge, came to assist at the front, and I appreciated her effort. However, the initial interactions left a strong impression regarding the importance of staff accountability and professionalism. We are currently in a challenging economic environment, and every dollar spent by customers is meaningful. When a store does not value the hard-earned money of its clients or fails to provide the level of service customers expect, it risks losing them. Poor service can create a domino effect, ultimately impacting sales, customer loyalty, and team morale. I respectfully encourage your leadership team to reinforce policies regarding staff engagement, customer service, and floor coverage, particularly during peak or closing hours. Customers notice how staff are treated and how they conduct themselves, and these interactions directly influence repeat business. Providing the level of service one would expect as a customer is not just courteous -- it is essential to maintaining a strong, loyal client base. Thank you for taking the time to review my feedback. I hope it will be received constructively to support positive changes in staff conduct and overall customer experience at this location. Sincerely, Qiana langston

    I am a huge Ross fan but good location needs some help especially with holiday season approaching…read moreit's only going to get worse. The store was a mess. Items in the wrong area and sizes. Piles of clothing and shoes all over. I feel bad for the workers because cleaning after people who don't hang things back up is yes unfortunate. I ended up finding an item but almost didn't get it because the line was backed up with only one cashier. There was another employee that could have jumped on the register to help but I guess they had other duties. Ross prices are going up so there's not even a real reason to shop there.

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    Ross Dress for Less
    Ross Dress for Less
    Ross Dress for Less

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    Horsefeathers - We now have a black hole, a subspace anomaly, and chroniton particles!

    Horsefeathers

    3.7(85 reviews)
    5.7 mi
    $$

    I don't know who answers the phone but dude is an asshole. I called trying to inquire Information…read moreon the location. Here's how the convo went "Thanks for calling horsefeathers " " Hello! How are you today? " Do you have a question? " Yes, hello? Can you hear me? " I said do you have a question? Yes I did have questions u fucking asshole but you ignored the two that I asked. phone service should be better and asking someone how their day was doesn't need to be met with such rudeness

    After reading several reviews, I realize that I would very much like to come to this store, I work…read morein a store myself & I get tired of the public nagging about rules & regulations, People have no respect for other people's businesses, I really dislike when people come in the store w/their children & let them run around destroying the place, honestly I myself, If I had my own store would have the same rules, as far as wearing a mask, Is it really going to kill you people to put a mask on.? 'Many people have died due to covid, I personally know 4 people who have died.,' One person that you complainers can look up.,' His name was Ken Harvey a retired Waukegan firefighter.,' Like I said, It does not kill you people to wear a mask, It kills others because you won't wear a mask.,' After reading all these complaints, I LOVE this store & will definitely shop there. "MASK DON"T KILL" "PEOPLE WHO DON"T WEAR THEM DO"

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    Horsefeathers - Yelp is a weapon for dumb people.

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    Yelp is a weapon for dumb people.

    Voila - jewelry - Updated May 2026

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