UPDATE MARCH 2017 Since their move south a couple blocks to…read morethe spot across the street from the newish Mickey Finn's, Serendipity seems to have really upped their game. They are a favorite place to stop on First Fridays, when I can hardly get in the door! And the stream of new and fun fashions and accessories is non-stop. Service is friendly and personal, too. Still one of my favorite stops. This is like shopping in a dear friend's great closet. Although the store is tiny, the variety always surprises me, and the service can't be beat. I find interesting items I find nowhere else, and while their prices are consistent with other stores, their sale items make them more affordable. There is even a comfortable place to sit! I have purchased tops, purses, outerwear, scarves, jewelry, and other items. Easy to miss since it is north of Casa Bonita and before the train tracks, up a couple of stairs. But with such a uniquely-vintage location and terrific items and service, it is worth the extra steps. Easy parking right in front, or in the copious parking lots around the corner on Lake Street. No I do not work for them - I am just a huge fan and want to be sure they stay in town!

The Serendipity Shop is my favorite store in Libertyville for anything clothing, jewelry, and…read moreaccessories. I love how I can stop in and get help in finding a last minute gift or a needed something to wear to an outing. Everything in the store is unique and so cute! The staff is great. I love this shop.

Stacey was an absolute gem! My wife and I wandered into Blu Violet Boutique during spring break --…read moreand it instantly became one of those "we're-just-browsing-oh-wait-let's-buy-everything" kind of stops. Despite how busy it was, Stacey personally welcomed every guest with that kind of hospitality that makes you wonder if she's lowkey your long-lost aunt. She made the whole space feel inviting and cozy, even as she was styling, ringing up, and somehow still smiling through it all. She's the MVP of multitasking and mood-setting. Let's talk clothes -- my wife was in boutique heaven. The selection hit that magical zone of trendy and timeless, like "that dress will slay now and five years from now." She found pieces for brunch, casual Fridays, and -- no joke -- we even considered coordinating outfits for future date nights. If matching sets are the new love language, this place understood the assignment. Now for me -- the supportive husband on standby. I came fully prepared to be ignored and under-caffeinated. Instead, I got cozy seating, cold bottled water, and good vibes. I felt seen. Honestly, the only thing missing was a small men's rack so I could join in on the fashion fun. I would've gladly snagged a matching neutral-toned shacket and made it a full Instagram moment. Final verdict: Blu Violet is a vibe. It's the kind of place where your wife walks out with a glow, you feel unexpectedly refreshed, and suddenly you're googling "how to style couple outfits without looking like a prom photo." 10/10 would return -- with hopes of menswear, or at the very least a whiskey, while waiting.

I'm the excited new owner and happy to provide quality apparel, accessories and jewelry. Most…read moreimportantly, friendly service.

Customer Experience - Ross Waukegan, 1301 N. Lewis Ave To…read moreWhom It May Concern, I am writing to provide feedback regarding my recent visit to your Ross location at 1301 N. Lewis Ave, Waukegan, IL, on Sunday, January 26, 2026, approximately one hour prior to closing. Upon entering the store, I immediately noticed that the entrance area was slippery and unclean, creating a potential safety hazard. I nearly slipped in the doorway, which I found concerning, as most Ross locations I have visited typically have either a security officer or a store associate positioned at the entrance to welcome customers and maintain a safe environment. Once inside, I observed several issues impacting both safety and customer service. The store appeared disorganized, with numerous items out of place or lacking price tags. While I understand that this was during the last hour of sales, I was surprised by the lack of floor support or proactive assistance for customers. As I approached the checkout area, I noticed a significant line forming around the jewelry counter. I requested assistance from two store associates who were present but engaged in a personal conversation. When I asked them to assist a gentleman who was handling a line of more than eight customers, one associate informed me that staff members were on break. As someone with over 28 years of professional experience in customer service, leadership, and retail across multiple industries, I am aware that employee breaks are typically scheduled so as not to impact customer support or store operations. When I asked for her name and position, the associate refused to provide her name, stating only that she was a manager. Her demeanor was dismissive and unprofessional, which negatively impacted my experience and, I would argue, the overall morale and performance of the store. Eventually, another associate, who was on break and wearing her name badge, came to assist at the front, and I appreciated her effort. However, the initial interactions left a strong impression regarding the importance of staff accountability and professionalism. We are currently in a challenging economic environment, and every dollar spent by customers is meaningful. When a store does not value the hard-earned money of its clients or fails to provide the level of service customers expect, it risks losing them. Poor service can create a domino effect, ultimately impacting sales, customer loyalty, and team morale. I respectfully encourage your leadership team to reinforce policies regarding staff engagement, customer service, and floor coverage, particularly during peak or closing hours. Customers notice how staff are treated and how they conduct themselves, and these interactions directly influence repeat business. Providing the level of service one would expect as a customer is not just courteous -- it is essential to maintaining a strong, loyal client base. Thank you for taking the time to review my feedback. I hope it will be received constructively to support positive changes in staff conduct and overall customer experience at this location. Sincerely, Qiana langston

I am a huge Ross fan but good location needs some help especially with holiday season approaching…read moreit's only going to get worse. The store was a mess. Items in the wrong area and sizes. Piles of clothing and shoes all over. I feel bad for the workers because cleaning after people who don't hang things back up is yes unfortunate. I ended up finding an item but almost didn't get it because the line was backed up with only one cashier. There was another employee that could have jumped on the register to help but I guess they had other duties. Ross prices are going up so there's not even a real reason to shop there.

Enjoyable shopping experience!…read more I like to browse this Rack location when I'm in the area. They have a nice selection and the environment is clean and organized. I am a big fan of their ladies' casual dresses and my husband likes their selection of dress shirts. We have found a couple good value options and consistent availability, which is nice when you need something and don't have days to shop for it. The staff is always friendly and helpful also! If you're in the area, I recommend giving this Nordstrom Rack a try!

I think this store is fairly new, or at least it looks like it. When I stopped in there was not a…read morelot of folks here so it was a quiet, calm shopping experience rather than when it can feel a bit more frenzied in these stores. They had a fairly large selection of shoes for women with enormous feet (me) when I stopped in, and I ended up buying a couple pair. I was really surprised to find a pair of ankle boots on clearance for $17-18--if only they had fit! Lots of what they had (at this time anyway) were heels or wedges which I don't mess with but I found a couple pairs of work-appropriate flats that I could also wear fairly comfortably with a dress if I want. I haven't seen Clarks in Nordstrom Rack in some time, which is a bummer since they're my favorites (so comfy!!), but I'll keep looking. Lots of parking here since it's part of a shopping center.

Karen is the best style consultant and she picks beautiful, unique items to carry in her boutique…read more Love this place!

My wife has been shopping at Charles and Minerva for several years. Not only is the merchandise…read moregreat but after getting to know Karen, the owner, she is proud to shop there. She is a kind and caring individual who loves what she does. The only problem with her shop is that it is a distance from my house....but always worth the trip.

Very VERY personalized. I could tell the staff wanted me to feel completely comfortable with my…read moreselections. I appreciated that, though they made suggestions, they were responsive to my preferences.

Outstanding fashions and styles available at an excellent value! Highly recommend a stop bye and…read morebrowse for truly no pressure shopping with service!

I'm not usually a fan of resale or consignment stores, but I was nearby and decided to check out…read moreCloset Traders. I'm really glad that I did. I really enjoyed browsing this store, there were multiple rooms full of lots of great things to look at. More than clothing and accessories, there were all kinds of home decor finds. I bought a really pretty Kate Spade wallet. I'll definitely be back as a customer and maybe see about selling some of my own stuff? The gentleman working there was really nice and the prices were good.

Cute place. Friendly folks. Good prices. What's not to love? And when you spend $100 you get a…read morelittle reward. Will be back

I ordered a dress for my son's wedding 3 1/2 months before the wedding; 3 1/2 days before the event…read moreI still did not have a dress that fit me properly. The date the dress was promised by salesgirl Dawn came and went without hearing from the shop. I called and was told the dress would be here the next week. I had to call again the next week and the dress still wasn't in. I expressed concern that it was getting very close to the wedding and was told not to worry. The dress finally came in the next week in the wrong color and the wrong size. The staff talked to the manufacturer and told me the right dress would be in the next week. I was given a FedEx tracking number and when I used it got a message that there was no such number. Called the store and oops, sorry, they meant DHL. Dress finally came in in the right color but two sizes too big. Alterations were begun, 10 days before the wedding. I went for a fitting and found a bill attached to the dress for more than $300 in alteration charges. The shop owner, Ellen Stirling, told me she would give me 20% off of alterations because of all the aggravation I had been caused. I told her that was not acceptable because if the dress had come in in the right size I would not need all that work. She refused to take off the charges saying even if it was the right size it would need "tweaking." Went back for second round of alterations and hem and the dress finally looked good. Went back again to pick it up after the hem was done, tried it on and the bodice, which had been fine the fitting before, was puckered. The seamstress made three more attempts to fix it and still couldn't get it right. I finally had no choice but to take it as it was as the wedding was in 3 1/2 days. Dawn blew incredible smoke at me telling me it looked perfect, awesome, etc. as if I wouldn't notice the flaws if she kept throwing around insincere compliments. This dress was very expensive and I certainly expected better service than what I got. No one kept track of the original order, the staff did not realize the wrong color had come in, the owner never apologized and did not come to my final fitting to see how it turned out even while knowing how upset I was. I would never shop there again.

The Lake Forest Shop, "The Shop", has new ownership, and Lauren and Tracy are amazing. The dress…read morefitters and alteration ladies are top notch! Everything is professional and welcoming. My daughter and I have such fun finding ALL the needs we are looking for our upcoming events. They can cater to anything from casual to as elegant as you could want or need! They will customize, and can serve all ages from mature teens to any age beyond. This place is the new, newest, HOMERUN on the North Shore! Easy to find in the Market Square in Lake Forest.

Nice selection of antiques & collectibles. Friendly, helpful staff. New & repurposed items too…read more Prices range from $ to $$$$, with many dealers having sales throughout the year. I like to buy a coffee and wander the aisles. Great place to find gifts: candles, delicious food stuffs, beautiful jewelry & a wonderful women's new clothing boutique. If you can't find what you're looking for, they have a book @ front desk where you can request items, they'll take your name and number, & let their dealers know customers are looking for certain things. They also do events at both stores throughout the year. Great music to shop to! We'll be back!

From the owner: Antiques, Women's Clothing, Giftware, Commissioned Furniture and Art, Placing Paws-Fundraiser For…read moreDogs Products: Vintage, Handmade Goods, Jewelry, Greeting Cards, Gifts, Collectibles, Glass, Home Décor, Home Goods, Holiday Decor, Candles, Lamps, Carnival Glass, Books, Vinyls, LPs, Depression Glass, Wall Art, Handmade Stained Glass, Furniture, Florals, Garden Decor, Reclaimed Furniture, Refinished Furniture, Metal Art, Artisan Goods, Pakkawood Utensils, Handmade Cards, Crystals Services: Delivery, Vintage Markets, Ladies Night Brands: Lakegirl Clothing, Tiffany Lamps, 1803 Candles, Fostoria Glass Company, Polish Pottery, Galena Canning, Mosser Glass, Fenton Art Glass, Belleek Locations Facts: Off Center Street