I wanted to take a moment to express gratitude and recognition to Jay and Amari for the above and…read morebeyond services. A week ago, Jay was absolutely amazing showing us a half dozen pairs of sunglasses in the display case, in which we bought 2. Super personable and helpful. Last night, Amari spent time showing us the men's watches in the display case. Super awesome experience. We ended up buying 3 watches. Both gentlemen were extremely helpful, kind, patient and just really genuine people. It's not often in today's retail world to have such a great interaction with staff, but having 2 above and beyond, 5 star service from 2 was truly awesome and they deserve the shoutout and recognition.

While my daughter and I were in shopping, I evidently set my phone down and lost track of it. I…read moreasked the employees behind the main counter and they didn't say much after giving a description. A very helpful and kind hearted employee behind the other counter, who had the same kind of phone let me use her locator app to ping my phone. Upon pinging I discovered that it had been with the employees at the first counter after all. I am happy and relieved to say I have my phone back. Although, I will say, I don't know if I would have gotten it back if not for Janelle's generosity to let me use hers! Find more good people like Janelle to represent you Ross

Came to check out the perfume cabinet. Pretty good selections lots of large bottles though. Some…read moresmall bottles too. Versace, Carolina Hererra, to name a few. They close at 7pm on Sundays. We came just about when they were about to close and they kept announcing lol. We didn't realize the time but would have love to browse around more.

Enjoyable shopping experience!…read more I like to browse this Rack location when I'm in the area. They have a nice selection and the environment is clean and organized. I am a big fan of their ladies' casual dresses and my husband likes their selection of dress shirts. We have found a couple good value options and consistent availability, which is nice when you need something and don't have days to shop for it. The staff is always friendly and helpful also! If you're in the area, I recommend giving this Nordstrom Rack a try!

I am reading the reviews here that most are not that amazing and I understand some, but also do not…read moreget others. But to each his own. I personally think that H&M is a good store. And like many there are things to improve. But when looking at the bigger picture, it is affordable and it offers things you usually pay double on other stores.

H&M is a great addition to Gurnee Mills. This Swiss clothing discounter is akin to the IKEA of…read moreretailing: quality is good but styling is superb. H&M really has their finger on the pulse of fashion trends and they bring them at an amazingly low price point. From socks ($17.95 for 10 pairs) to sunglasses ($10 a pair), I rely on H&M to deliver the goods. I had my sunglasses on a few weekends ago and my friend asked, "Where'd you get those fancy designer shades?" How cool is that? I've gotten a stylish navy blue trench coat there and found shorts on sale for amazing prices. Yesterday I found a great pair of lounging shorts for $5! I spotted a very cool cowl neck cotton pullover for my partner which was just in as well. At $29, it looked just like the one that sells for $195 at Allsaints Spitalfields or James Perse. From time to time, they will partner with high-end designers to bring a special capsule collection to the store. Right now, they're featuring French designer Isabel Marant. In the past, they've had collections by Viktor & Rolf, Jimmy Choo, Karl Lagerfeld, Versace, Stella McCartney, Roberto Cavalli, Comme des Garçons, Matthew Williamson and Sonia Rykiel. Of course, if you want to feel like sports royalty, you can find the underwear collection by David Beckham there as well. People have mentioned that lines can be long here, which is true. It's the trade off you pay for getting this merchandise. As for help on the floor, the people who work here are helpful if you can find one available. I don't mind about this so much. These aren't deal breakers for me. I've also gone here to pick up gifts for friends around their birthdays and the holidays. I always find really fun gifts from purses to hats to jewelry. It's hip and inexpensive. I love H&M.

Today I was in Torrid right when it opened. Amanda( she's from the Bloomingdale's store) and…read moreMelanie( from woodfield) both extremely pleasant and BOTH incredibly willing to help me. They even explained how they were new to this location filling in but would be more than happy to assist with whatever I needed help with. And they did. Would I shop here again? YES... only if these two individuals are there to help. They didn't miss a beat, made pleasant conversation, helped me find exactly what I was looking for. Great attitudes for two people who e come from a long way to make sure this store was opened and ready to rock and roll right on time!!! Kudos !!!!

I am an avid Torrid shopper. I frequent this location as well, as others and shop online. The…read moreservice of the McHenry location has been on the decline for years. I always have looked past it because I like the quality of the clothes. Today however I had an incident that may make me not return to the store or even support Torrid further. I am in the store and purchase an item. Then I ask the girl checking me out if they price match the online prices. At this point the sale is complete. She says they can but I would have had to do it before checking out. So I ask about exchanging the item for the lesser price. The manager comes over and says something about no they can't do that because of how the receipt runs in the system. So I left the store, I then turned and when back in to just return the item...I was told no, I can't return the item because their system won't have it processed for 24 hours. I left very frustrated. Number 1 that is the worst possible policy. So you mean to tell me if they made an error and rang something up twice and I catch it after I check out, they can't correct it for 24 hours? I find that hard to believe. Number 2 I called another store and was told the information I was given by the always unpleasant manager in McHenry was a LIE!! So needless to say, trying to scam your customers doesn't gain you any.

That manager, Vickie, is tops. She knows about every item…read moreTalbots carries and works quickly to find it at other stores if her shop has sold it out. She also has a great fashion eye and easily finds what would look good on you. I have never delt with anyone better at any store.

It's clear that the staff at Talbot's in Lake Forest needs to be better trained in providing…read morequality customer service. No one should ever be made to feel unwelcome or uncomfortable while shopping, especially by the very people who are supposed to be helping them find what they need. The condescending looks and attitudes of the staff made me feel like I wasn't welcome in the store and I left feeling frustrated and disappointed. It's a shame that a store that is known for quality products and customer service would treat their customers in such a way. If Talbot's in Lake Forest wants to keep their customers coming back, they need to take a hard look at the way they train their staff. Every customer should be treated with respect and dignity and heck even a welcome smile. Until they make significant improvements in their customer service, I cannot recommend shopping at this location and will drive to another location simply to avoid the negative feeling here.

Stopped in today, there's some cute stuff. The employees are really nice and helpful.read more

Went here on Saturday to do a return and shop around and had great service so I had to leave a…read morereview! The second I walked in I was greeted. I headed to the register to ask some questions about my return and the cashier was personable, friendly and helpful. As I was shopping around another worker came up to me and gave me a bag for my items and helped me put them in. He also called me pookie which at first threw me off but I loved it lol. Super friendly, funny and helpful as well, I saw him helping multiple other people in the store while shopping & he later asked me if I was doing ok. I felt welcomed and that if I needed help I would be able to find that easily, but also it was not in an invasive or uncomfortable way- it was friendly and laid back which I loved. Unfortunately couldn't find exactly what size I was looking for but tons of other selections in the store. They always have great sales here & coupons as well. Definitely my favorite old navy around here!

The Carhartt store in Gurnee has everything you need to tackle the outdoors and tough jobs! It's a…read morenewer store and laid out nice. We were greeted as soon as we walked in. They had a great variety of attire from head to toe with every size available even 2x! The prices were the same or lower as the competitor stores and really reasonable considering whatever you purchase will probably outlive you! Their clothes are super tough and durable beyond what you'd expect! I found a great thicker fall seasonal T-shirt at a great price that I can't wait to wear! Their packaging is very nice and if you purchase something as a gift for someone, the bag can easily be used for that!

DON"T BUY..TERRIBLE CUSTOMER PRODUCT SUPPORT!! I purchased a pair of Carhartt gloves. The first…read moretime I wore them the finger seam came apart as the stitching had not caught when they were made. I have sent multiple emails along with detailed pictures to their customer product support team as they instructed me for the past 6 weeks. The have yet to respond back to me. They just don't care about their reputation. Carhartt is not the quality company they used to be.

We saw a TikTok that made us excited to drive down from Milwaukee and try Reclectic, but it did not…read moreyield the best results. We had heard they don't have fitting rooms, so we wore leggings and tank tops so we could try on over our clothes, which there are mirrors and racks around for you to do. It is a little tricky to know what something like a dress will look like with your clothes on under. The clothes are organized by style and color, and I will say the staff is on top of everything staying clean, it's not as chaotic as similar stores. Things are mostly under the wrong size, through. What turned me off the most wasn't the selection, but the fact that they are charging $30-$40 for items with giant holes or that are covered in stains. I would say 70%+ of the items were damaged, a lot of it irreparable. Even if a dress was originally $200 and you're selling it for $40, it's not a deal if the zipper is broken, there is ink splattered all over it, or there is a hole the size of my head in it. It was just a little disappointing to get excited about something and then find something was wrong with it with almost every item I selected.

There are so many items so be prepared for an arm work out. for some of these clothings being…read moresecondhand, they are very overpriced and sometimes not the best condition (ex. make up marks, stains, broken). However, if you treat it like a thrift store and really dive in, you can find some good deals. I really wish there was a dressing room to actually see how the clothes fit and look without layering it on top of your clothes (WEAR THIN CLOTHES LIKE A TANK TOP & SHORTS/LEGGINGS). Throughout the store there wasn't that many employees outside of the cashiers so there is not much to say about the service outside of check out which went smoothly.