They definitely know their craft. Plans were drafted by hand in pencil, with great precision and care. Unfortunately, the attitude gets in the way. When we asked, for example, why certain items were included on the estimate that we did not want, we were treated as though we were being "cheap" in not wanting to pay for things we hadn't requested and/or that we had asked to remove from the design. Moreover, the execution was only so-so. To help keep the project on schedule, my husband had to help with a lot of the demo and clean-up work. And they tried to get us to sign off before the project was complete, treating me like a pain for holding them to the contract. read more