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voco St. Augustine - Historic Area

2.7 (3 reviews)
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Guy Harvey Resort St Augustine Beach - Seating area behind reception

Guy Harvey Resort St Augustine Beach

(187 reviews)

I would have gave a higher start rating if there's no water shut down issues and poor house…read morekeeping. We stayed for 5 nights. On second day, they were replacing a pipe, had to shut down the water. Took them all day to replace it, and then a bust pipe! It resulted in a disaster, there was no water all day and night. Worst nightmare. The water finally came back on the next day... for a few hours, then water shut off again! This time, I was told that their landscaping guy broke the pipe. It was really bad timing because it was one day before thanksgiving. Good that it only took a couple of hours to fix it this time. At least they did something right by offering partial discount (50% off of that one night). Every employee was nice and friendly except the house keeping lady who did our room. We greeted her, but she never greeted us back, always poker face. She only cleaned the drain in the shower one time, leave the hair in the drain for the rest of our stay. She didn't give us clean towels every day, didn't clean the trash bin in the shower. I never had this bad experience before. We booked the thanksgiving meal at the hotel, the meal was good as a buffet style food. Only one hour to dine, as they rotated the tables every hour. It cost us $50 per person plus taxes and tips, alcohol drinks not included. The meal was good, but I will not do it again. Breakfast not included in the room rate.

Oceanfront balcony...check. Poolside Tiki Bar...check…read more Beach access...check. Waking up to the sun rising over the endless horizon and letting the gentle ocean breeze lull me into a state of tranquility at the pristine St. Augustine Beach for my Birthday weekend was enchanting. Dan at the Front Desk was THE Man. He gave us early check-in, provided me with a lighter for my Birthday candles and even upgraded my friends room. Rachael was pretty amazing too...recommending some great local eats! Throughout the hotel and guestrooms, you can enjoy some of the many thousands of marine life images that showcase the artistic hand of Guy Harvey and local fellow artists, each inspired by the natural beauty of America's Oldest City and the waters that surround it. Just go with the flow.

Ocean Gate Resort

Ocean Gate Resort

(3 reviews)

This was our second time staying at Ocean Gate at Hibiscus and had no problems. This time we had…read moremany issues. The rug in the condo had lots of disguting stains, the screen door to the patio was completely ripped so we could not leave it open. The dryer left rust stains on our clothes and the heat sensors on the dryer were not working. The ice maker was not working at all and it was turned to the "on" position. There were no batteries in the remote for the primary bedroom TV, we called and were told housekeeping would bring up batteries, they never showed up so we just ended up sharing a remote with the other bedroom. The primary bedroom doesn't have cable but the living room and secondary bedrooms do (make that make sense). We came back very late one night to someone parked in our assigned spot, we called security but he wasn't even on site (also make that make sense), so we parked in visitor parking and my husband left a note on the car stating to not park in our spot. Come to find out the next day the person who parked in our spot was housekeeping. Why is housekeeping there at 1:00 AM? And they should not be parking in spots that are reserved for guests who are renting. We also found out that housekeeping came into our condo without our permission! There is no housekeeping services, so please tell me why someone is allowed to enter without permission or knowledge? We found this out because we had a vacuum in the closet and we went to go use it and it was gone. My husband went down to the office to find out what could have happened and he was told housekeeping is allowed to enter!! I don't have proof unfortunately, but I have some very expensive makeup go missing!! It never left the bathroom and was there the night before all this happened. Hot water doesn't last very long and almost non existent after a few minutes. The grounds really need some help with clean up and landscaping. Leaves and brush keep falling into the spa's and the pools. Very disappointed in our stay and don't feel safe knowing people can just enter without knowledge.

This property is in need of help. I would not recommend it to anyone. It is close to the beach and…read morethe bathrooms were clean enough and there were clean sheets but here is the rest. Very musty, unpleasant smell in entry hallway. No elevator to bring in luggage. Dirty very stained poor quality carpet. Dirty stained furniture that has outlived its usefulness. Low definition TV signal going into a high definition TV which distorts all broadcasts. Fitness center was pitiful. Three machines and three kettlebells. Ceiling in bathroom has water damage and is peeling. Washer and dryer have been placed in a closet space that is too small, so doors have been removed. Oven was dirty Coffee maker is cheap and the warming plate is burnt. It needs to be replaced. Exterior needs to be power washed. Slatted blinds do not allow room that do not keep out light. Very small closet of master bedroom is in the bathroom. Shower in master bath needs to have grout cleaned. Sprayer fixture of kitchen sink is loose. Shower fixture in master bath is loose There is no reception or checkin on property which should have been one of our first warnings about the property. Expedia did not represent this property accurately. If these conditions do not bother you then maybe it's the place for you, but I would steer clear.

St Augustine Ocean & Racquet Club - Beautiful Beach.

St Augustine Ocean & Racquet Club

(10 reviews)

Great views, well laid out condo. I have stayed here several times & have never had any service…read moreissues.

We stayed in Unit 8216. I am giving this unit a 2 because it is listed as a premier unit when it is…read morereally only a classic unit at best. The only thing that could possibly make it premier is the granite countertops and new cabients. Everything else is old and dated. Other people in our party stayed in other premier units that were so much nicer. The front bedroom blinds are broken, and we had to put up a sheet to keep out light at night. It still wasn't very dark. The oven door is slightly open when closed, so it's hard to bake anything. The kitchen tools and supplies are very outdated and of poor quality and mismatched. There were two coffee makers - an old one and a brand new one on the counter top -- I had to put one in a closet to get it out of the way. The closets are full of old stuff, so there's not much room for stuff like suitcaeses, etc. The blender is cracking so we could not use it. The sheets and towels are of very poor quality. The television in the front bedroom is tiny and we could never get it to work. All of the batteries were dead in the remotes, so we had to go buy some and replace them. Everything is limited -- one garbage bag, one small roll of toliet paper, and super cheap salt and pepper shaker. Most Airbnbs have the basic supplies to at least get you through the first couple of days. This one did not. If this had been labeled as a "classic" unit and was at that price point, I would have given it a 4. The unit itself could be very nice, but the owners would have to invest a little bit of money. The view is wonderful from the balcony, but the furniture is quite cheap and way to crowded. I would not recommend anyone renting this until until either it is reclassified as a classic unit and the price is lowered or until the owner brings it up to par with the premier units. The rest of the property is very nice, and the beach in this area is fantastic.

Bryn Mawr Ocean Resort - Bathhouse

Bryn Mawr Ocean Resort

(28 reviews)

Love being right by the ocean!!! Amazing for sunrise! Came at the right time of year when it's warm…read morecool and not too hot!!

Beware! Do not let the location fool you of the beautiful…read morebeach - Rv park rundown. The staff is one of the worst and I do not make post and a very chill. I asked prior to booking about their facilities including beach front lots. I was told beach side you could see beach- no way to see over the large dunes. I was told pools were open and clearly asked. Wrong, know where on their site or when you call do they say there large pool has been CLOSED since OCTOBER 2023 . I had clearly called and asked about pools (2) bring open and was told yes on booking day. I was never told how to get into gate from beach or where to find code and got locked out... fyi gates don't unlock 1/2 the time from beach side, you must wait for someone to walk by to let you in. The small pool that is the only pool open is maxed out way past capacity. I asked for manager Renee to call about being very disappointed in our stay. I spoke with Elizabeth who said manager would call on a Monday and stated all issues about stay. Never received a callback. They just want your MONEY! This is what type of owner/ management is running this property.... Called back to property to speak to Renee and was SCREAMED at like i have never been spoken to that none of these issues were their fault. The FAULT lies that they are very untruthful and lie to get you there, checked in, and refuse to refund your money or a portion of it. If they were truthful About pool and lCk of open facilities that allows you to make your choice as to stay or not. We encountered at least 6 owners at this property that are also beyond disappointed in management and issues at the park. Blaming it on the city because they did not keep the park up is beyond disbelief. I would love to find out who owns this park and will further this investigation. DO NOT WASTE YOUR GOOD HARD MONEY TO BE SCREWED OVER. This staff of Renee and Elizabeth should be fired and not hired anywhere maybe they missed the honesty class and customer service 101.

voco St. Augustine - Historic Area - hotels - Updated May 2026

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