I was in the spa and walked from the waiting area, slipped on the stairs that did not have a…read morehandrail, and broke a vertebrae in my back. While the concierge was very helpful once we asked if someone could come to the hospital, management at the hotel did not care. I only heard from management after the day of the fall once I was checking out a few days later to tell me this has never happened before at the hotel. My room rate included breakfast and I could not walk easily the next day so ordered room service for breakfast, was charged for that since room service breakfast was not included (to give you an idea of how the hotel dealt with it)

Beautiful 5 star hotel. Every moment has been impeccable from booking to arranging transportation…read morefrom the Napoli train station. The grounds are beautiful and the view of the Amalfi coast is breathtaking. As a traveler from abroad, they all speak English pretty well and small touches everywhere truly make the experience amazing (like chocolates on turn down service, complimentary water, an old school hotel key to your room, and Bulgari bath products). Would definitely recommend this for anyone looking for an amazing stay!!!

Hotel is stunning!…read more Restaurant Mama: First meal of our trip was extremely exquisite! The flavors were so rich and delicious. It was the best beginning meal! My husband chose the beef ravioli, and I selected the truffle gnocchi with walnuts. My husband's ravioli were housemade and extremely tasteful. However, I would order this gnocchi Every single time, it was that good! The shaved truffle on top was the perfect edition! This will hands-down be one of my favorite meals ever! The view is absolutely breathtaking, we had the restaurant to ourselves because we chose to eat early that night and I'm so glad we did. It was the perfect beginning to an amazing trip.

4 star hotel but our stay was okay. Breakfast buffet is included, although options are the same…read moredaily. They do offer cappuccinos and also omelettes, however, do not advertise this. I do like the freshly squeezed orange juice though! Staff are friendly, and there's an outdoor gym. I didn't care for the equipment as you can't really adjust the machines and it seems like it's also the smoking area. It's a bit difficult to do cardio in hot weather and smell cigarette smoke, so that wasn't very enjoyable. Pool is small and I skipped it. There's plenty of seats in the shade and they also have a small hot tub by the garden area separate from the pool. I really liked the tiny libraries and think that should be an option at all hotels in the States! I traded the books I brought and took new ones. Room is okay. They don't service it very well, sometimes only just making the bed and not taking out the garbage. I also felt like the shower was a smidge small and the folded up shower seat was discolored, so a bit off-putting. Everything is also so high up! Like the towel hooks and the toiletries. It's more work for us shorter people to reach! They also offer complimentary service around specific Praiano bus stops, so a bit nice... however, it's quicker at times to just walk it yourself.

Thank you to Lorenzo, Sarah, Paola and the whole concierge and reservations for taking care of me…read moreand my wife prior to our arrival. We are very grateful for your quick help and service! I'm so glad we went with ISP over le sirenuse. We have stayed at many Amex FHRs and Hotel Collections around the world and ISP's service is even above them (even more than four seasons otemachi)

Il Dan Pietro is one of the world's best hotels. It is expensive but worth every Euro. Go, relax…read moreand enjoy. La Bella Vita!

If you stay at this beautiful Boutique hotel, you are very fortunate. The location is outstanding…read more However, the real star is the Jacky Bar. Well appointed, with an open air concept, cool breeze, and the best Hugo Spritz I have ever had in my life. The decor is what dreams are made of. You really feel like you are in a special island.( which she really are.) It's a very romantic seductive space, that you never wanna leave. The service was absolutely fabulous.

Lovely hotel with great service, excellent drinks, and a wonderful bar featuring live piano music…read more A perfect atmosphere for relaxing and enjoying the evening. Highly recommend!

What a craptastic experience. Yeah I get that Russia's war against Ukraine has spurred the public…read moreplaces (hotels) to keep their AC thermostats set at 75 in order to fight Vlad, but as far as I can tell, this is the only hotel in Italy following that bs rule. As I told the Uber smug and rude desk clerk, "Do you mean to tell me that Hilton Hotels in Italy are having their clients sweating up a storm? I don't think so No, it is obvious that this is about saving money at the customer's expense and comfort, I'm sure their corporate stooges were ecstatic with the new thermostat measure... any excuse to pinch a few Euros, eh. But to be fair, I can see by previous reviews that the AC never worked that well anyway. Of course, one place the AC does work in this dump of a sweat box is the front desk office, I popped my head in their, and I would say that it is a comfortable 65 degrees... I guess it is good to be the king... avoid this hellhole like the plague.

The rooms are nice and comfortable. The wifi does not work in the rooms though! This seemed kind of…read morepointless to have if it won't work where you would use it the most. The staff is friendly but they won't lend a extra hand if you need it. They do the job and that's all.

Everything was a dream! 5 star convent with unbelievable dreamy views. 12/10 experience.read more

Stayed three nights. Decent buffet breakfast and perfunctory rooms. Service was bad: we emailed a…read moreweek in advance to ask that they arrange a vet appointment for our dog. I had to chase daily for 2 days before receiving a response, which came on a Saturday. "We'll try but the vets are now closed"... yeah because you sat on it until a weekend. I then had to chase again when I got to the hotel and was told that the girl who was dealing with it was not in, and would be in the following morning. The next day I called down to reception to ask what was going on and was told it had not been possible. Zero proactivity. Service in Italy has in general been a hot mess this summer, but it takes no time at all to reply to an email.

The hotel Poseidon is amazing - just high enough in the city to see an amazing view, yet a…read morereasonable walk down the hill to the beach. The staff here is incredible -- from the front desk to housekeeping, to the restaurant staff. We enjoyed a fabulous view from the balcony of our spacious and spotless room. Breakfast was wonderful and the omelets just perfect, along with many other selections. Dinner was also excellent while enjoying such a lovely view of Positano to accompany the excellent food and service. The common areas of the hotel are inviting and spacious and the pool area is wonderful with a bar and bar menu perfect for lunch while taking in the view. There are several other inviting restaurants and shops close by as well that we enjoyed during our week long stay. The hotel staff was very helpful and informed when we contacted them prior to coming with our COVID concerns. We were somewhat reluctant to resume travel during this time - but the staff made us feel very comfortable with reasonable precautions. We are so glad we decided to travel to the Poseidon!

This review is based on my experience at the cocktail bar. I did not get a chance to dine at the…read morehotel. I'll start by saying the service here was excellent. Dash was an excellent server and very attentive. The snacks they gave with our cocktails were also delicious. The cocktails were good. Of note, in Italy, cocktails are just basic mixed drinks but they were still well made and tasted delicious so that's what matters. They also had an extensive cocktail list which was nice as most of the Amalfi Coast doesn't have an extensive cocktail list. The view here is gorgeous. It is a really nice romantic place or also just a place to watch the sky change colors as the sun goes down. It's a phenomenal view.

Every since I was a little kid watching the History Channel like a total nerd, it has been my dream…read moreto see Pompeii. So, when we booked a summer trip to Italy, there was no question that Pompeii was a must see. Booking a hotel was easy because there's really one property with great reviews and that's Hotel Diana. For 75 Euros a night, the price was just right. Due to some absurd travel delays, we ended up rolling in on the last train of the night from Naples. . . and it, apparently, went to the wrong train station in town. We called the hotel at 11 PM and explained our problem: the train station was now closed, there were no taxis, and we were the only ones there. The front desk clerk called us a taxi, who showed up shortly and gave us a ride. I didn't realize how wrong the wrong train station was until we drove over 20 minutes just to get to the property. For the record, the "right" train station is literally half a block from the hotel. Oops! Make sure you're choochooing into the right place, friends. When we got there, we were checked in promptly and given keys to our room. The room is sort of garishly decorated, but whatever. It was clean, it was a good size, and it had an ice cold ac. The bathroom was a good size and very clean. Despite our late arrival, the front desk agent pointed us to a pizza place down the street that was still open. Can I tell you? Literally the best pizza I have ever had. Phenomenal! And like, half a block from the hotel. Pizzeria Alleria, check them out. So good we went back twice. We slept well, grabbed the free breakfast in the morning (which was fine), and headed to Pompeii. Now, for some reason, I thought the Hotel Diana was right next to Pompeii, but it is not. You've got to walk about 10 minutes, which isn't much. Well, it's supposed to be 10 minutes, but we made a wrong turn and it took us quite a bit longer than it should have. Oops. There also seemed to be a rather happening hot spot right down the street from the hotel, so if that's your thing, that's a plus. Check out was easy and they helped us figure out the train schedule, which was much appreciated. All in all, I would definitely suggest Hotel Diana. It's got a great location, friendly staff, and great pricing.

While it might not be the Ritz-Carlton it certainly will make you feel like it is. Best…read morecappuccinos I've ever had in Italy! Great service. Ice cold AC. Spotless clean! My only suggestion would be a little bit more soap and shampoo and adding conditioner. But they are so hospitable and everything is so perfect they are getting five stars anyway!! And I am a bitch of a critic!