I contacted this company for a quote and clearly explained that I needed an alarm system for six…read morewindows and five doors. The salesperson discussed my requirements with me, provided a quote, and I signed the contract. Since I wasn't familiar with the technical details of the contract, I trusted that it reflected what we had discussed. When the technician arrived, I was told that the contract only covered one window. If I wanted the remaining five windows included, I would need to pay nearly $500 more. I feel the sales process was not transparent. The quote I received did not accurately reflect what I had requested, and after I signed, I was told it was my responsibility for not catching the discrepancy in the contract. While I understand the importance of reading a contract carefully, I also believe customers should be able to rely on the salesperson's explanation matching what is actually being sold. Overall, I was very disappointed with the lack of transparency and the way this situation was handled.

We had a great experience with Protection Plus from start to finish. Brandon, the project manager,…read morepersonally helped us with the scheduling and quote and took the time to walk us through the entire process with clear explanations, which made everything feel easy and well-organized. Scheduling was smooth, the installers arrived right on time, and the installation itself was excellent. The team was polite, professional, did a great job, and cleaned up after themselves. Overall, a seamless and very positive experience. Highly recommended!

Called them at almost midnight on a Wednesday cause my AC stopped working. They could have price…read moregauged me as i was desperate for help, but instead they got on facetime with me for 15 minutes and helped me fix everything. I cannot recommend them more. Very honest and nice company

Econoair sold a Maytag A/C to me back in 2008 and offered 12 years warranty (parts and labor)…read more Problems came hand in hand with the installation: 1) the technician decided where he wanted to put the unit w/o asking me and went ahead and drilled a big hole on my wall. When I found out and pointed out that wasn't the reasonable location, he went ahead and drilled another hole! Yes he did patch the first hole... with ugly paint and filling stuff. 2) The same summer, I realized my A/C is not cooling at all. Econoair sent another technician on site, who confirmed the initial installation wasn't done correct and the unit wasn't working at all. It appears he did fix the problem... to some extent. I mean thereafter I constantly have difficulty with cooling. When I complained in 2010 they sent 2 technician on site, who claimed there was nothing wrong based on the fact that the A/C was producing code air, and wanted to charge for the "service". This year it got even worse. I can't even bring my room temperature down to 21 degree when the outside is only 26. When I phoned Econo air, Bruce the owner first claimed my A/C is fine and blamed my duct work. When I pointed the preset temperature is never reached even after leaving the A/C run for a whole day, he finally admitted there is indeed something wrong but refused to do anything because "Maytag has discontinued in Canada". What can i say, if Maytag decided to pull out of the country and not to fulfill outstanding warranty, it is a problem between the Maytag and Econo Air (as the retailer). After all, I didn't purchase from Maytag. Make sense? However, Bruce decided to make the problem his customer's. At the end of the call, Bruce said he had told me everything had to tell me and he is very busy and hang up! Bye Bruce. Good luck with your business!

Showed up on time, great communication and good price. Completed the work in a timely manner and…read morewas very professional Installed my Eccobee wifi thermostat.

They were earnest and detail oriented. It was a bigger repair than I thought I was in for but their…read moreassessment was correct and they delivered tough news respectably.

Honest and professional…read more Heat water installing was on time and without issues. Responded to my phone call and discussed the recommendation . Provided approval and they came on time.

Said they don't fix ducting issues. But they're a duct company....ghosted my messages when I said…read moreit wasn't duct cleaning. Is this a legit business? I'll leave that to you to decide...

My furnace broke down and I decided to call Pro Climate, both my mother and brother purchased a…read morefurnace from them. Daniyal called to inform me of his timeline, came on time and diagnosed the problem and repaired the problem in about a half an hour. He was professional, courteous and very knowledgeable. I would highly recommend them!

Consistent, Great Value and Service Last November our…read morefurnace gave out on us. It was the day before a major cold snap, and I was absolutely panicked! I called Pro Climate. We used them previously to install a Carrier AC unit in our old house and were really happy with their professionalism and the quality of work. Armando was kind enough to arrange to have the work done the same day as he was concerned that we would have no furnace during such cold weather. His team arrived at my home within 3 hours of the call! They were fast, friendly and super efficient. They cleaned up and made sure to take all of the waste and packaging away. We were thrilled with the service. The other thing to note is that we shopped around the previous year in preparation for our eventual purchase of a new furnace and Pro Climate was significantly cheaper than every other HVAC company we checked. It was the same for the AC they installed in our old house. Hands down they are the most reasonably priced company I've seen. I have been referring this company to friends and family since 2010 and will continue to do so as they are in my opinion, the best HVAC company out there. Everyone I have referred them to agrees! Thank you so much for everything Pro Climate and a special thanks to Armando. I wish all businesses operated as humanely and as professionally as he does.

AC install. I was…read morecontacted through Homestars that ACFurnaceGTA was interested in replacing my aging air conditioner that had stopped working. I was provided a quote on an AC unit that they recommended and the price was very competitive and based on the other positive reviews I decided to move ahead with the install. All throughout the process, the owner Eugene was very helpful and thorough in answering any questions that I had. The technicians that came over were also very helpful and answered any questions that I had. The AC unit was just installed today so I haven't had the opportunity to use it much, but based on the experience so far, I trust that I will be in good hands if there are any issues down the road. (AC unit purchased was an Armstrong Air 2 ton 16 SEER unit)

I had 2 jobs posted on Homestar', connect an existing new gas water heater and install new 3 ton…read moreA/C. He contacted about the A/C job asking if I would like a heat pump instead trying to up sell right from the start. I told him the 75 gallon water heater had to be done first. He asked if he can quote. He wouldn't register or do a site visit to see what either job entailed and kept messaging over and over. He kept going over the details so he was trying to estimate and I repeatedly gave him the same info. He asked why the venting supplied by Rheem with the tank was not white PVC and didn't understand. I had to explain to him the venting requirements had changed about 7 years ago on 75 gallon tanks due to higher temperatures. I had to tell him repeatedly I had all the materials to install. I gave him photos of everything to see it was straight forward. Job with less than 8 feet of venting that I was supplying. He said he would complete the job and bill me later and include any incurred expenses . I told him I do not proceed with any job without a contract with upfront firm pricing and any terms.. Then he asked again if they were providing the materials. He had the photo showing all the materials I had and again I told him I had all the materials. He then asked about me to a heat pump and I said if I wanted a heat pump it would have been stated in the job details I told them that them we had a high efficiency 2 stage furnace and my heating costs were under $900.00 per season keeping the thermostat at a constant 75 F. Our house is 3300 sq. ft. and Enbridge shows our house more efficient than 96% of the houses in our area which includes many of them with heat pumps. That was the end of dealing with them for both the water heater and the A/C when I requested a particular York Affinity model and he quoted on a different model. The most frustrating experience I have ever had just for an estimate.