I've been a patient here since 2013 and am very happy with service. Building is in a strip mall,…read moretucked to the side of Kroger, round the pizza place corner. They have a nice waiting area and provide snacks and drinks (which I've never taken advantage of because I'm about to get my teeth checked...). The reception are a few regular ladies who are pleasant. The wait is always short, under 10 minutes. I have been seen by either Judy or Bianca. Both are really nice and helpful assistants. My favorite is Bianca, but SADLY she's only a rotational assistant coming from another location. The doctor always stops by for a final check after my clean-up, super nice but just a quick hello. Try not to give a really firm handshake, I think he keeps his hands careful b/c of fine practicing but I always forget and squeeze hard and feel like I'm breaking his hand haha. I personally take great care of my dental health so I haven't had many options done here but they get your xray in a couple of minutes once per year (I'm guessing depends on insurance etc) and I do the flouride swish once a year, they give you a wet towelette to wipe off afterwards. Pretty nice "open layout" rooms with a large reclining chair and a tv with some music. I ALWAYS get the mini toothbrush set goodie bag, after every visit and use it at work (perfect timing for 6 months.) CON: VERY in demand, so make sure you schedule ahead or if you change do it as ahead of time as possible. I have a hard time finding something within a month's need.

I have gone to Fossum for years and so have other members of my family, but his office staff has…read moredeteriorated since the move. I am not really sure I would recommend the dental care anymore. I had recently recommended him to someone and have not heard back yet. I tried to make an appointment for myself today and the scheduler could only babble. I called for an appointment and whoever answered said we are booked till November, but then she gave me a date in June I could not do so she looked again and she gave me another workable date and I asked her to confirm the date and time again and she said 11/10 and I said you mean 5 months from now? She replied 11:10 time and I said can you give me what date and she said 11/10 again and I repeated "November?" Finally got out of her it is a date in July at 11:10. Someone there needs to explain to this person that date and time are not the same or only hire people who know the difference. this was not my first encounter with this new location.

We had an amazing experience at this dental office! My wife, my almost-4-year-old, and I all went…read morein for cleanings, and everything from start to finish was excellent. The doctor was great--very professional, gentle, and thorough. But what really stood out was Chris, the one who cleaned our teeth. His caring attitude and the way he made sure we were comfortable through every step meant everything to us. He was patient with my child and made the whole visit feel easy and stress-free. The office is also very close to our home, which makes it super convenient for our family. We're really happy we found this place and definitely plan to keep coming back. Highly recommend!

Sapphire family dentistry was my best experience visiting the dentist ever . The staff is extremely…read morefriendly and accommodating. The dental staff were very helpful and informative. The process went smoothly and quickly. I will definitely be coming back and bringing my family

I had my appointment yesterday and it went so good! I'm TERRIFIED of the dentist but the way they…read moretreated me with patience and understanding made me so comfortable and at ease! They explained my dental plan and everything they can do to ease my fears and help with anxiety! They really cater to cowards The bonus was they didn't make me feel bad or embarrassed about the state of my oral health for my age... I made another appointment to start my journey for my new smile...

Very thorough and attentive in providing service. Very consistently asked if any sort of pain was…read moreunbearable. Usually hated going to the dentist and would avoid unless I had serious issues but definitely recommend coming here for any sort of checkups!

Getting a new Dental Insurance (United Health Care) and looking for a Periodontist, first, I was…read morerecommended by UHC to this Dental office Highline Dental and altho by mistake not the Perio office I'm Looking for, nevertheless they gave me the best yearly maintenance cleaning and checkup w Dr Kim and my hygiene was done by a very nice, professsional and pretty Hygienist in that office by the name of Ms. Tyn . I was so impressed n pleased with this beautiful and so clean Dental office specially the professionalism n kindness of all employees particular the Hygienist, Ms. Tyn who exceptionally very thorough doing the cleaning for me and the kindness of Dr Kim! I definitely recommend this Highline Dental in Harlem road and def will not hesistate to hve my hygiene and dental needs done with them spl by Ms. tyn again! Thank you so much, Ms. Tyn for my so clean mouth n beauty smile again!

Takes a lot for me to review on one side or another. I am happy to say that this one is on the…read moreexcellent side. Lord knows how long I have feared and avoided the dentist. After the last couple of cleaning visits with Tyn(I believe is her name. My apologies if I got it wrong) I never felt so comfortable and told her it was because of her consistent service and communication through the process. From the pleasant people upfront to Tyn and to Dr Kim, I highly recommend this place to anyone that is looking for a new Dental care. Just recruited my wife and will be promoting them going forward. Keep it up!

Recklessly incompetent, and rude to boot. They took X-rays and made all plans to pull a baby tooth…read morewith a denture "and see what happens"when the adult tooth was visibly never going to take the correct place. The rude part is a way longer story. PLOT TWIST: the baby tooth never needed to be pulled, and the pain being experienced was from a pocket infection easily identified and treated by a far more competent dentist down the road. So we got charged several hundred dollars and had a denture made for literally no reason.

Terrible place, AVOID AT ALL COSTS! They will Lie,…read moreovercharge, pressure you into care you don't want done, say they will give you a payment plan, but then force you to Pay the balance of said plan the next week, which is not a payment plan, I came back the next week with a temporary tooth, which I complained a lot about, because it felt Like a piece of hardened gum as a tooth, and they told me they needed the balance paid before fixing the temporary crown, the previous week they said they would give me 4 months to Pay, also wildly overcharged me on all procedures, by about $1500-$2000. Will say anything to get you to do what they want you to do. Avoid at all costs

My husband & I are patients at Waterside Dental. Dr. Phan is an amazing professional and expert…read moredentist. The hygienist is very thorough and knowledgeable of dentistry. They are both outstanding, 5 However, the phone calls are often answered by the Call Center, which I totally avoid talking to. They are incredibly incompetent and ask entirely too many irrelevant questions to not even be staff at the Waterside Office. I would rather leave a voice mail message than talk to the "Call Center" who should not be part of such wonderful office!

This place is not a good faith partner…read more Instead of billing the VA upfront and getting approval for my crown associated with a root canal, they did the root canal and said I had to pay $795 for the crown... as I was sitting there in the chair post root canal. I was literally held hostage for my $ - this is Feb 2,2024 Then we got approved by the VA and they paid the claim months later for the crown. I was assured many times that I would be receiving a refund. It is now Jun 25, 2024. You can not get in touch with these people. Please steer clear. I will update upon resolution.

My husband and I were initially impressed with this dental office because we could complete all…read morepaperwork online before arriving. When I scheduled, I clearly stated that we only wanted regular cleanings and was told that could be done at our 8 a.m. appointment, with instructions to arrive at 7:45. We arrived early and waited until 8 a.m. before anyone greeted us. The visit started off well the hygienist took x-rays, blood pressure, and saliva tests, which made it seem like they genuinely cared about our health. Unfortunately, things went downhill quickly. After nearly an hour, we still hadn't received a cleaning. Instead, the dentist told me I needed a deep cleaning and crowns. I explained that I'd review those options later but just wanted the standard cleaning I came for, especially since my previous dentist said crowns might be needed eventually but not anytime soon. The office manager, Andrew, then came in to review treatment plans and coverage, but the conversation felt more like a sales pitch. Despite me repeating that I only wanted a basic cleaning, he continued to push the deep cleaning and crowns, ending with, "Okay, we'll just need a signature." At that point, it felt dishonest and pushy. We left without getting a cleaning and won't be returning. Patients should be told upfront if the first appointment is only a consultation and not an actual cleaning and be allowed to decide for themselves if they want additional procedures. Recommendations should remain just that -- suggestions.

Getting rid of your entire dishonest and thief of a dentist and Pratice!!!!!…read more The Dentist is the worst we have encountered and biggest scammer. She purposely pulled My husband's two teeth instead of one, and gave him an estimate before completing work she never did. She even purposely pulled out even an extra tooth and gave him a price including two implants just to max out his credit line. She then turned around weeks later and said it never included the two implants even though she stated everything was included in the estimate and she pulled another tooth on purpose with no permission. She is now going to be reported to the state and all county and state ethics committees, the Dentistry Boards, and being sued for pain, suffering, and illegal practices and scamming patients for unnecessary dental work without their consent and never completed to complete fraud! She is about to loose everything for being a liar, fraud, and scammer. Not to mention fraudulent business practices and being the most untrustworthy and unethical dentist in Fort Bend County, Texas. I know she will get this and if she does she better get ready to lose her Dentist license to ever practice again. #yourefundorfixthis as promised or get ready to lose everything from being sued for pain and suffering, theft of services, and will be paying all attorney fees a lost wages. When she loses her practice and all her money, maybe these dishonest losers or learn to be honest and have integrity and do what they promise to stop conning people out of money and the insurance companies. She has by the end of the week, as we are getting our attorney already prepped to go for the TKO!

Great front desk helpful staff.They referred me to get a root canal.Dr. was helpful in explaining…read morewhat needed to be done on a later date.Will be back for my other dental needs.

Dr. J and his staff are absolutely the best! Incredibly attentive, good rapport, and most…read moreimportantly great skills! They truly care about not only my teeth but my entire well-being as they treat the patient as a whole. I couldn't have asked for a better dentist and I'm so thankful that he's practicing here in town!

He is the best Dentist such a kind person and professional. Victoria at the front desk is amazing…read morekind and helpful. Is a great office I had a extraction and he explain all the process to me her nurse ‍ was nice and kind my experience was great and he call me after my surgery to see if I was ok making sure about my healing and my pain level. I will recommend Dr Bishay to all m friends an family Thank you to Grace Dental

I am very sad going to Grace Dental - initially he said he will pavk my tooth and it will work…read more Later, he told me that I need a root canal and asked 3000 dollars for it. When I asked foe the break down of payment - I was told that 300 dollars is just making a hole in the tooth. You did the packing and I had to go through all the pain - for 350 dollars. DONT GO TO TO GREEDY DOCTORS.