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Vivint

1.0 (1 review)
Open 6:00 am - 11:00 pm

Services - Vivint

Security monitoring services

Security system installation

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1 year ago

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Link Interactive

Link Interactive

(62 reviews)

I'm glad to see that I wasn't the only one that had bad service from Link Interactive. They did…read moreabsolutely nothing to assist me other than make me pay out my contract for a product that never worked once THEY updated a part in the console. I had my son-in-law install the part, who is an IT director, and once installed it just beeped and beeped. Never worked. I asked to cancel my service and stopped paying by turning off my credit card for auto payments. But OH NO, I have a 2 year contract & they threaten to send me to collections. They don't support their own product and god forbid if you want someone to service it. You do it yourself. I finally got pissed off and mailed it back to them. Of course, they said it worked perfectly. Do you think they would have given me a new console, since mine was several years old and now had parts updated by THEM? Of course not. They sent it back and I plugged it in, and it did the same thing. As pissed off as I was at that moment I ripped it off the wall and threw the damn thing across the room, then picked up the pieces and threw in the trash. I've been paying for this piece of crap with no service for over a year. Here's the best part, when I caught up on my past due payments a few days after I paid, they charge my new credit card, without my authorization, for $179. They could never explain what that was for. Now I had proof, so I filed a fraudulent complaint with my bank. I got the money refunded by the bank, and Link never acknowledged it, but it no longer shows the charge. Today I sent them a certified check for the balance and told them again to CANCEL my account. NOW my contract with this awful company is over. Don't do business with them, it doesn't matter that you've been a long time customer, they don't give a crap!

I gave been a customer since 2011, which is when Debbithe manager. Under her leadershio,she was…read moreprofessional, courteous, and effective. Since her retirement, you can see that same level of services has vanished with mostly one star reviews. When I have an issue, I tried to resolve it with Elise, who is completely unprofessional, verbally combative, and snippy. Our system has ALWAYS been set to call us on our cells first, not the two way system. Of course, they proclaim differently. Law enforcement was dispatched, which we are charged for a false alarm. I guess 14 years as a customer means nothing to them. However, then they reply that they strive for the best customer experience and would love to make it right, if given the opportunity. FACT: They were given the opportunity and did ABSOLUTELY NOTHING to make it right. In reviewing several reviews on various sites and platforms, it is evident that their model in business has focused more on greed and less on customer satisfaction. For the record, I have no problem paying more for better service, and I understand that prices increase over the years. What I dont understand and nor will I accept, that customer service goes by the way side. I will continue to share my experience on every platform, social media site, and as a professional in marketing and providing public speaking across the US, thus will become my new opening of how not to treat customers.

Clover Smart Home

Clover Smart Home

(6 reviews)

I was very impressed with the owner Scott.He was kind, knowledgeable and able to answer all my…read morequestions. Scott had all his workers installing security systems on the day I was requesting to have mine installed. He took the time to come over himself to install my alarm to get it done in a timely manner. This was not an expectation I had and was shocked to see him as the one who came to my door to install it! He is a great person and goes the extra mile to help his customers. He even goes as far as to install competitors cameras and security systems on top of his own so that he can give you a real evaluation. He can tell you the difference between each product as well as the good and the bad of each. He was honest about all of it. With everything going on in the world I was loosing sleep at night. Now with my alarm system I have honestly slept so much better since we installed our Clover Smart Home alarm system. Thank you so much Scott! I highly recommend them for a home security system. The install was quick and the system is really easy to use. My favorite part is the garage door opener! Too often with 4 kids I would leave my home in a chaotic mess and unable to remember if I shut my garage door. It was annoying to say the least driving back home to ensure it was shut. Now all I have to do is look at my app and I can see if my garage door is shut or not. The best news is that if it is open all I do is hit the close button. Then my garage door will close even if i am not close to home! My mom brain can finally catch a break! :) Email Scott to have them come over to give you all his information, you wont regret it! Scott@cloversmarthome.com

I have been with this company for 7 years. They have always been amazing! So quick to respond to…read moreany questions or problems. Like within minutes to hours. There has never been an insane price hike. Their prices are awesome. I am so pleased with every aspect of this company!

Vivint - securitysystems - Updated May 2026

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