The Vivint salesman in Leesburg GA begged my daughter into doing a trial (because installer would…read moreget paid even if she canceled) sob story we need the money - she agreed and tried to cancel after trial period he begged again and said just keep it for 30 days she canceled at end 30 day extended home trial and when she tried to cancel again the company said NO such thing as a home trial and you are stuck with it. This is a SCAM do not buy from them #vivintripoff

My mother had Vivint installed in her home in 2011 and has been a customer is good standing for 7…read moreyears! Unfortunately, her health has declined to the point where she had to sell her home in Spring of 2018. Vivint continues to charge her every month and I cannot get them to stop. Even a letter from her Duke University physician is not good enough for these people to stop taking advantage of the elderly. Truly an unethical company. Stay away from these shady people!

I must confess that I first became aware of Vivint through a cold call from them. I had looked into…read morepurchasing a home security system before but decided they were not worth the expense. I even looked into several more tekkie DIY systems, but while I love some of the technology out there, I frankly don't trust my own savvy to install it properly. I chose not to invest in a system. Sometime later, I received the call from Hayley, a charming and quite helpful sales rep for Vivint. As she thoroughly outlined the company's various options, I was, again, quite taken with the technology and possibilities for expansion. At several points I asked, quite pointedly, "what's the catch?" After each inquiry, time and again, Hayley patiently explained to me the different levels of service options and available equipment. After a verbal walk-through of my home and needs, I opted for the total automation package, though I would need additional equipment. Hayley's response was, "let me see what I can do for you." And so she did. At no extra charge, I was given an additional automatic deadbolt, an extra motion sensor, and a second key fob. These were NOT upsells; I paid nothing additional for them, and my monthly monitoring fees did not change despite the added benefits. In fact, as another bonus, the first two months of monitoring my system were waived without my even asking. Installation was scheduled, and the technician, Tyler, arrived a bit late, though not without calling me in plenty of time to let me know exactly when to expect him. He was spot on time then (early, in fact). Tyler, too, was extremely knowledgeable, helpful, and friendly (as seems to be the norm with Vivint personnel). Until I read offsite reviews, I had no idea that technicians work on commission. Tyler asked me if I'd like a sensor for my utility room door. As it's outside of the house, I really hadn't given it any thought. He was scrupulous enough to notice that I have lots of tools stored in there. Again, no extra charge, simply extra service. He left me with no unpleasant taste in my mouth from trying to upsell me from the equipment included for free. Perhaps that's because even Vivint's most basic products are cutting edge and will last a lifetime or be replaced. My only disappointment was the fact that one of my automated locks is brass while the other is nickel. Tyler assured me this wouldn't be a problem; I'd simply need to contact customer service, and they'd be happy to exchange it as he didn't have another nickel lockset in his van. All told, the installation and training (which included myself, my mother who is visiting from out of town, and my neighbor who is a keyholder) took about four hours. To me, this is NOT a drawback as many on other sites have indicated. Rather, it shows a committment to doing a job right; a job Vivint warrants for life. You can't get that level of support for a hit-and-miss DIY job. I'm certainly not going to back my own workmanship for life haha. Further, I don't trust the security and well-being of my loved ones and cherished possessions to a novice such as myself. I finally got around to contacting Vivint about changing out the brass deadbolt for nickel. This time I spoke to Danielle. True to Vivint form, Danielle was bright, knowledgeable, and extremely helpful and intuitive. As she was scheduling the return installation, I asked her about the possibility of adding an additional keyless lock to my outside utility room. I would certainly have understood if it couldn't have been done, since the contract had already been agreed on, and the outside lock was an afterthought. Danielle not only arranged to have the additional lockset installed and monitored, but she got it for me at 75% savings! Kudos! My customer service and technical experiences thus far have GROSSLY exceeded what I would expect from what I consider to be the preeminent companies. If having the option of doing it yourself is more important to you than having a highly-skilled professional perform a job he'll back for life, by all means, look elsewhere. Likewise, if that trained professional taking his time to do the job correctly to ensure the safety and security of your loved ones and cherished possessions is too inconvenient, I can certainly see the benefits of an out-of-the-box thirty-minute install DIY system. As for me and mine, we're going to stick to the state-of-the-art, cutting edge technology of Vivint. I'm very, very grateful for the peace of mind they've given me. I've already made several referrals, and will make many more. Don't overlook this outstanding technology and customer service for a couple of dollars a month. That could prove to be a much costlier mistake.

From the owner: Vivint brings peace of mind with reliable smart home security, effortless home management, and 24/7…read moresupport from real people. We keep you connected and secure, and we simplify your life--every moment, every day.

Always on time! Very clean!…read more100% recommend!! We were more than satisfied with the professionalism and the overall cost of this project. Thank you Richard!!

From the owner: Data network cabling. Home theater installation. Access Control. Intrusion Alarm Installation.read more

they sold my elderly father, an alarm system, and never finished the job…read moreSo when he canceled his credit card They put a lien on his house for $2600 after he passed away!!! crap company NO "ZERO" customer service! next, I'm reporting them to the better Business Bureau

Make sure to ask for ALL the small print terms because they will sign you up for a 5yr monitoring…read morecontract. Give you a promotional rate for only the 1st few month, but make you think that's the ongoing rate. Then if you attempt to cancel the monitoring, they require you to pay for the remainder of the contract up front totaling 1000s of dollars!! TRY RING OR ANOTHER SERVICE INSTEAD. DO NOT RECOMMEND!

BUYER BEWARE! We…read moresold our home in June 2021. Since then we have tried to cancel our Vivint system, which we left with the home. First we were told just to give 30 days notice. Then we were told we had to provide the new homeowners contact info (I'm not doing that!) Then we were told we could just defer for 12 months, and finally after getting ugly, we were told to send our "handwritten"request by fax or email. We did this in July of last year. (The equipment was financed and we have continued to pay the finance fee until paid off. The issue is the service/monitoring fee.) Today, over 15 months later, we were told we are delinquent on this (the service fee, not the equipment) and that our request to cancel was denied. Of course, we were not told it could even be denied, nor that it was denied until today. (Except the email indicates they did receive it, they were processing the cancellation and would be in contact if there were issues.) So today we get a call that we could finally cancel by paying the delinquent amount plus a $300 cancellation fee. Y'all don't know that I will die on this hill. These people are CROOKS! We do not own the home. We do not have access to the equipment. We have tried all the things to cancel. And if you do your research you will see that we are not alone. I wish these reviews were available almost 5 years ago when we decided to get the system. Do yourself a favor and get a different system. There are several good and comparable companies in the market.

I got my system in January of 2025 the sales representative was Brandon Morano when the technician…read morecame to install my system he only brought my doorbell camera and my garage camera but not my backyard camera. I called Brandon to see why. He told me he will order me a backyard camera and it would be free. And it would take a month for me to get it. So I was iffy but ok with it. Oh well it's been 5 almost 6 months I been reaching out to Brandon no response so I called the company so they can reach out to him no response for 5 almost 6 months. I asked them if he still works for Vivint they said yes. I also asked them if he been reaching out to them when they called for me. They said he has not responded. So my thoughts was how is it that a sales representative not responding back to his employer. For 5-6 months and he still works for the company. This is not good COUSTOMER service and now I am going to have to pay for the camera I paid four months ago for my equipment. This is not a good company run do not believe nothing Brandon Morano say to yo if he rings your doorbell.

Awesome service!!!…read more We were so pleased with the entire team coming out to make sure everything was perfect in our home security system! The process from start to finish was up and running in a couple hours and I cant say enough on how professional Corbin was!!! I wish you could add more stars !!

Highly recommend Corbin Systems! Their team installed our home security system and we can't be more…read morepleased with the professionalism and ease of the process! Thank you!

I had just gotten home from a week of working on the road. I stepped outside to water a plant and…read moreyour young male salesman was standing on my walkway. He immediately launched into his spiel and I interrupted to point out my "no soliciting" sign. He ignored me and continued on. I literally chased him off my lawn. He was rude, abrasive, and a complete incompetent fool to not even understand what "no soliciting" means. If this is the type of representative yoy have for a security company, then I pity you. ​

From the owner: Vivint brings peace of mind with reliable smart home security, effortless home management, and 24/7…read moresupport from real people. We keep you connected and secure, and we simplify your life--every moment, every day.

*DO NOT USE* He is…read morenot licensed, insured, or bonded. He did commercial work and when inspection was needed he was not able to produce license. When confronted, he broke in the facility and vandalized it removing all wiring installed and plumbing.

Customer service, quality, I contracted him to disconnect…read moreelectricity from two houses that I own. He came on a Saturday and done the work and collected the money, but when I tried to call him back about the inspection, he won't return my calls. The permit inspector from Mitchell County tried to contact him and he still hasn't returned his calls . He has a voicemail set up, but it's full so I don't know how he's getting any jobs. I sent him a text, but he hasn't responded to that either I would not recommend him at all. If I could give him less than one star, I would because he doesn't deserve that.