If I could give negative stars for this company I would! Absolutely AWFUL! I have had it for…read moreseveral years - the 'sensors' keep going out, the door bell camera keeps failing to work, the app doesn't load in time to actually stop the alarm from going off (and this is on any device I have it loaded on). On top of that, in order to fix these problems that shouldn't occur in the first place, I have to PAY THEM to fix it, only for it to break again within a short amount of time. The worst part is that I want to cancel my services because I am completely dissatisfied and am now moving OUT OF THE COUNTRY and I can't even do that because it literally costs thousands of dollars to do so - on top of the thousands of dollars I have already paid into this useless system. This whole system/service is a joke when it comes to CUSTOMER SERVICE. I wouldn't recommend them to my worst enemy. DO NOT USE VIVINT!!!!!!!

From the owner: Vivint brings peace of mind with reliable smart home security, effortless home management, and 24/7…read moresupport from real people. We keep you connected and secure, and we simplify your life--every moment, every day.

DO NOT USE THIS SERVICE. For several months now we have been getting error code alarms at all…read morehours of the day and night. Vector security blames cell phone service and cell tower service blames vector security. We are moving and I do not want to leave this problem for the next residents. I have been trying for a week now to cancel this service. You cannot cancel on line, I have spent hours on hold, I have had calls dropped. In the interim these false alarms have sky rocketed. This alarm system is an outright harassment service for us as senior citizens. WE have spent hours on this issue. My husband disconnected the system entirely so now we are receiving phone calls and they are calling my back up numbers.

Unless you plan to have this service for 3 or more years, then RUN AWAY from them…read more Billing and Sales do NOT talk to each other. We were told by Sales, that there would be no problem cancelling our service after 1 year. But, when the time came after 2 years to cancel, we were still charged over $600 to cancel our service. This WAS NOT a planned expense for our move. When I discussed it with customer service, they said, "that's the way it is."

UPDATE (one day later)...I was contacted by ADT after filing a compliant with BBB. They are no…read morelonger over charging us, rather they apologized and were willing to accept $244.35 (less than the 75% of our remaining balance) as a final early cancellation fee. I am grateful for the phone call but wish it had not been needed and that we could have cancelled this easily through the representative that we spoke with as a customer calling a service provider. I am happy though with the resolution and cancellation of services.

I have rated this company low and will continue with crappy customer service and support. You…read morecannot get anyone on the phone without waiting for 30 minutes or more on hold. I will not use this service ever again!

I cannot recommend this security company to anyone. They do not stand by their product. When we had…read morethe initial set up with them. They made us buy Wi-Fi light bulbs for our flood lights. To the tune of 30.00 plus dollars per bulb. We did, now they say they do use them anymore. Why???? They would not give me an answer. We also had a camera stop working. I asked if it was a connection issue or hardware itself? Again, wouldn't do diagnostics on the situation but just said I had to replace it. At my expense. The guy left and just left the camera dangling from my gutter. The first time we called for service a while back they said it would cost to have them come out. Later I found out we pay for a service contract for that very reason. When I called back and said we had a service contract and needed service they came without issue. So what happened that first time??? Anyway, I think their customer service for us has not been good. They supply equipment and made us get bulbs but don't stand behind their products.

Been a customer for many years. Recently I started to worry about Safe Touch's customer service…read moreuntil I met Nick. He came out to repair the system on a few occasions with tenacity and professionalism. Nick found the solutions. I was almost ready to go to another local security company until Nick resolved our security system. He turned it around and saved me as a continued loyal happy customer. Definitely a five-star experience. Congratulations Safe Touch!

This company provided poor service during the first year. It took them a long time to get the…read morephantom alarms to stop and they often blamed this homeowner for something that was in their system. Additionally, it is a local company and non-transferable if you move out of their territory. They charge you no matter what! You can't get out of the contract despite the fact you live out of their service range, so you have to pay for years despite the fact that the people who move into the house are also paying them for the service. They promise to communicate regarding the situation, but never do. Double dipping keeps them well-paid. This is a shoddy business model. Their poor service along with monthly charges despite the fact they don't serve the area you move to makes them a very sketchy company. Go with a nationally known company.