Awesome service!!!…read more We were so pleased with the entire team coming out to make sure everything was perfect in our home security system! The process from start to finish was up and running in a couple hours and I cant say enough on how professional Corbin was!!! I wish you could add more stars !!

Highly recommend Corbin Systems! Their team installed our home security system and we can't be more…read morepleased with the professionalism and ease of the process! Thank you!

I originally had American Alarm and Audio in Milton Florida install a security system in my new…read morehome in 2004. This company was bought out by Red wire based out of Tallahassee Florida. I updated the system for access to open the garage doors and front door, turn the system off etc. I am not sure when this took place. I have no problem with the system it's self. I reached out to them when i decided to put my home on the market, they did inform me that a 30 day notice need to be sent to turn off the system. I put my house on the market the Thursday before Thanksgiving, received an offer on Friday and closed on the 10 of December. I did not anticipate this quick of a turnaround, especially since it was the holiday's. They kept the 83.00 and said that I should get around 20.00 or so refund. That is just not right. Having a security system for 20 years and am penalized because i did not give them a complete 30 day notice. I will never recommend Red wire security system to anyone in the US. Especially in Tallahassee Florida, the accounting department of red wire only care about money, I had this terrible experience on the 16th of December.

I'm writing this because we are unable to get a response from any employee at Redwire. We are new…read morebusiness owners and have been ignored by the Tallahassee branch and shifted to collections. for $372. 3 days after they sent us a notice of a bill we were contacted by a collection company threatening to sue us if we didn't pay $4500! (Yes we owed a balance and paid late but we paid it in full) We have not had a working system in months and last call a repair guy showed up and didn't resolve the "door sensor". Our alarm triggers during working hours and continues to trip every 10 min after it has been disarmed. We offer spa treatments and have been completely embarrassed when this happens and have had countless complaints from our clients as their services have been disrupted. We stopped using the system due to the faulty alarm and just due to the hassle of it. They are trying to sue us for the cost of service for the next 5 years. We paid our outstanding bill of $370 in full and are being harassed daily by their aggressive collector. For the record we have not received one call from them prior to this and only one final notice bill in the mail which was last week after they sent us to this collection company. If I treated a client like that I'd be out of business.

I cannot recommend this security company to anyone. They do not stand by their product. When we had…read morethe initial set up with them. They made us buy Wi-Fi light bulbs for our flood lights. To the tune of 30.00 plus dollars per bulb. We did, now they say they do use them anymore. Why???? They would not give me an answer. We also had a camera stop working. I asked if it was a connection issue or hardware itself? Again, wouldn't do diagnostics on the situation but just said I had to replace it. At my expense. The guy left and just left the camera dangling from my gutter. The first time we called for service a while back they said it would cost to have them come out. Later I found out we pay for a service contract for that very reason. When I called back and said we had a service contract and needed service they came without issue. So what happened that first time??? Anyway, I think their customer service for us has not been good. They supply equipment and made us get bulbs but don't stand behind their products.

UPDATE (one day later)...I was contacted by ADT after filing a compliant with BBB. They are no…read morelonger over charging us, rather they apologized and were willing to accept $244.35 (less than the 75% of our remaining balance) as a final early cancellation fee. I am grateful for the phone call but wish it had not been needed and that we could have cancelled this easily through the representative that we spoke with as a customer calling a service provider. I am happy though with the resolution and cancellation of services.

I have rated this company low and will continue with crappy customer service and support. You…read morecannot get anyone on the phone without waiting for 30 minutes or more on hold. I will not use this service ever again!