BUYER BEWARE!
We sold our home in June 2021. Since then we have tried to cancel our Vivint system, which we left with the home. First we were told just to give 30 days notice. Then we were told we had to provide the new homeowners contact info (I'm not doing that!) Then we were told we could just defer for 12 months, and finally after getting ugly, we were told to send our "handwritten"request by fax or email. We did this in July of last year.
(The equipment was financed and we have continued to pay the finance fee until paid off. The issue is the service/monitoring fee.)
Today, over 15 months later, we were told we are delinquent on this (the service fee, not the equipment) and that our request to cancel was denied. Of course, we were not told it could even be denied, nor that it was denied until today. (Except the email indicates they did receive it, they were processing the cancellation and would be in contact if there were issues.)
So today we get a call that we could finally cancel by paying the delinquent amount plus a $300 cancellation fee. Y'all don't know that I will die on this hill.
These people are CROOKS! We do not own the home. We do not have access to the equipment. We have tried all the things to cancel. And if you do your research you will see that we are not alone. I wish these reviews were available almost 5 years ago when we decided to get the system.
Do yourself a favor and get a different system. There are several good and comparable companies in the market. read more