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    Vivint

    1.0 (3 reviews)
    Closed 7:00 am - 12:00 AM (Next day)

    Services - Vivint

    Security monitoring services

    Security system installation

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    6 years ago

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    8 years ago

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    Preventia Security

    Preventia Security

    (1 review)

    Terrible service. We were Central for 11 years and could not be happier with the service. Then…read morePreventia took over. We were assured that we wouldn't even know the difference. What a farce. On more than one occasion when our alarm has been tripped, we never received a call from dispatch. When I called to inquire I was told they never received the signal but when tests were run, they could find nothing wrong. What's the point of an alarm that doesn't alert anyone? In the center of Albany?! Despite paying an extra $11 for a the rental of a text transponder, they mysteriously find no flaws with the equipment and we are left with a shrieking alarm that goes nowhere. Super!! This is to speak nothing of not being able to get them to send invoices. They prefer to send late notices with late fees attached.

    From the owner: Preventia Security was founded on the principle that reliable home and business security solutions…read moreshould be provided without charging grossly expensive monitoring fees. This, combined with top-notch monitoring service, over 30 years of experience in the industry, and state-of-the-art technology is what has made Preventia one of the fastest-growing security companies. We follow up our superior offerings with hometown customer service that is unmatched by anyone in the industry. We're a proud certified partner of Eagle Eye Networks, number one in cloud video surveillance worldwide. Trusted for its cybersecurity expertise and innovations, it offers a smart, modern video surveillance system. Love your system, Love your Peace of Mind.

    Vivint

    Vivint

    (1 review)

    I've had a change of heart about Vivint since my previous review during the installation.Its been 2…read moreyrs now since I've had the service. The company transferred all my ADT sensors to their brand which was okay.Currently I'm having bogus alarms while I'm not at home and the police are showing up ,which is a waste of resources. I text a representative for support and explain the issue I'm having and she immediately tells me that these sensors are not from Vivint ,but we can sell you some and send a tech for $99. I'm like Ma'am could you try to understand the concern first. Seems a little premeditated from the rip. It was okay to take out my perfectly working ADT system and install your brand onto them, but now it's a issue that's really unknown and the first thing you do is try to get money out of me. I don't like that. Know how to support and after some underlying troubleshooting maybe it's not the sensors. I paid over $2455 for the system from Vivint a couple years ago and it's currently paid in full. With the customer support that I received gives me the perception that Vivint wants to make more money from me for more equipment instead of getting my system back up and running.Doesn't set so well with me and after all this I'm not so enthused about further interaction.

    From the owner: Vivint brings peace of mind with reliable smart home security, effortless home management, and 24/7…read moresupport from real people. We keep you connected and secure, and we simplify your life--every moment, every day.

    Vivint - securitysystems - Updated May 2026

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