I've had a change of heart about Vivint since my previous review during the installation.Its been 2…read moreyrs now since I've had the service. The company transferred all my ADT sensors to their brand which was okay.Currently I'm having bogus alarms while I'm not at home and the police are showing up ,which is a waste of resources. I text a representative for support and explain the issue I'm having and she immediately tells me that these sensors are not from Vivint ,but we can sell you some and send a tech for $99. I'm like Ma'am could you try to understand the concern first. Seems a little premeditated from the rip. It was okay to take out my perfectly working ADT system and install your brand onto them, but now it's a issue that's really unknown and the first thing you do is try to get money out of me. I don't like that. Know how to support and after some underlying troubleshooting maybe it's not the sensors. I paid over $2455 for the system from Vivint a couple years ago and it's currently paid in full. With the customer support that I received gives me the perception that Vivint wants to make more money from me for more equipment instead of getting my system back up and running.Doesn't set so well with me and after all this I'm not so enthused about further interaction.

From the owner: Vivint brings peace of mind with reliable smart home security, effortless home management, and 24/7…read moresupport from real people. We keep you connected and secure, and we simplify your life--every moment, every day.

Terrible service. We were Central for 11 years and could not be happier with the service. Then…read morePreventia took over. We were assured that we wouldn't even know the difference. What a farce. On more than one occasion when our alarm has been tripped, we never received a call from dispatch. When I called to inquire I was told they never received the signal but when tests were run, they could find nothing wrong. What's the point of an alarm that doesn't alert anyone? In the center of Albany?! Despite paying an extra $11 for a the rental of a text transponder, they mysteriously find no flaws with the equipment and we are left with a shrieking alarm that goes nowhere. Super!! This is to speak nothing of not being able to get them to send invoices. They prefer to send late notices with late fees attached.

From the owner: Preventia Security was founded on the principle that reliable home and business security solutions…read moreshould be provided without charging grossly expensive monitoring fees. This, combined with top-notch monitoring service, over 30 years of experience in the industry, and state-of-the-art technology is what has made Preventia one of the fastest-growing security companies. We follow up our superior offerings with hometown customer service that is unmatched by anyone in the industry. We're a proud certified partner of Eagle Eye Networks, number one in cloud video surveillance worldwide. Trusted for its cybersecurity expertise and innovations, it offers a smart, modern video surveillance system. Love your system, Love your Peace of Mind.

Quick to respond and affordable pricing. I definitely recommend using this business. Corey is a…read morevery talented guy and knows what he is doing.

I used to use Thumbtack for project requests but decided that since I am on Yelp, what the heck…read more I'll use it instead. Of the two handymen it sent my request to, I went with Corey. I noticed he did great work after viewing his photos via Google/Facebook. After detailed messaging regarding my project, a date was set up for him to do the job. He actually tried to come before my set date, but it just didn't work out with my schedule, but I do greatly applaud his efforts in trying to do so. When he did arrive, he performed the two tasks in a timely manner and without jacking up my walls. He was very professional and friendly.

The Vivint salesman in Leesburg GA begged my daughter into doing a trial (because installer would…read moreget paid even if she canceled) sob story we need the money - she agreed and tried to cancel after trial period he begged again and said just keep it for 30 days she canceled at end 30 day extended home trial and when she tried to cancel again the company said NO such thing as a home trial and you are stuck with it. This is a SCAM do not buy from them #vivintripoff

My mother had Vivint installed in her home in 2011 and has been a customer is good standing for 7…read moreyears! Unfortunately, her health has declined to the point where she had to sell her home in Spring of 2018. Vivint continues to charge her every month and I cannot get them to stop. Even a letter from her Duke University physician is not good enough for these people to stop taking advantage of the elderly. Truly an unethical company. Stay away from these shady people!

BUYER BEWARE! We…read moresold our home in June 2021. Since then we have tried to cancel our Vivint system, which we left with the home. First we were told just to give 30 days notice. Then we were told we had to provide the new homeowners contact info (I'm not doing that!) Then we were told we could just defer for 12 months, and finally after getting ugly, we were told to send our "handwritten"request by fax or email. We did this in July of last year. (The equipment was financed and we have continued to pay the finance fee until paid off. The issue is the service/monitoring fee.) Today, over 15 months later, we were told we are delinquent on this (the service fee, not the equipment) and that our request to cancel was denied. Of course, we were not told it could even be denied, nor that it was denied until today. (Except the email indicates they did receive it, they were processing the cancellation and would be in contact if there were issues.) So today we get a call that we could finally cancel by paying the delinquent amount plus a $300 cancellation fee. Y'all don't know that I will die on this hill. These people are CROOKS! We do not own the home. We do not have access to the equipment. We have tried all the things to cancel. And if you do your research you will see that we are not alone. I wish these reviews were available almost 5 years ago when we decided to get the system. Do yourself a favor and get a different system. There are several good and comparable companies in the market.

I got my system in January of 2025 the sales representative was Brandon Morano when the technician…read morecame to install my system he only brought my doorbell camera and my garage camera but not my backyard camera. I called Brandon to see why. He told me he will order me a backyard camera and it would be free. And it would take a month for me to get it. So I was iffy but ok with it. Oh well it's been 5 almost 6 months I been reaching out to Brandon no response so I called the company so they can reach out to him no response for 5 almost 6 months. I asked them if he still works for Vivint they said yes. I also asked them if he been reaching out to them when they called for me. They said he has not responded. So my thoughts was how is it that a sales representative not responding back to his employer. For 5-6 months and he still works for the company. This is not good COUSTOMER service and now I am going to have to pay for the camera I paid four months ago for my equipment. This is not a good company run do not believe nothing Brandon Morano say to yo if he rings your doorbell.

I must confess that I first became aware of Vivint through a cold call from them. I had looked into…read morepurchasing a home security system before but decided they were not worth the expense. I even looked into several more tekkie DIY systems, but while I love some of the technology out there, I frankly don't trust my own savvy to install it properly. I chose not to invest in a system. Sometime later, I received the call from Hayley, a charming and quite helpful sales rep for Vivint. As she thoroughly outlined the company's various options, I was, again, quite taken with the technology and possibilities for expansion. At several points I asked, quite pointedly, "what's the catch?" After each inquiry, time and again, Hayley patiently explained to me the different levels of service options and available equipment. After a verbal walk-through of my home and needs, I opted for the total automation package, though I would need additional equipment. Hayley's response was, "let me see what I can do for you." And so she did. At no extra charge, I was given an additional automatic deadbolt, an extra motion sensor, and a second key fob. These were NOT upsells; I paid nothing additional for them, and my monthly monitoring fees did not change despite the added benefits. In fact, as another bonus, the first two months of monitoring my system were waived without my even asking. Installation was scheduled, and the technician, Tyler, arrived a bit late, though not without calling me in plenty of time to let me know exactly when to expect him. He was spot on time then (early, in fact). Tyler, too, was extremely knowledgeable, helpful, and friendly (as seems to be the norm with Vivint personnel). Until I read offsite reviews, I had no idea that technicians work on commission. Tyler asked me if I'd like a sensor for my utility room door. As it's outside of the house, I really hadn't given it any thought. He was scrupulous enough to notice that I have lots of tools stored in there. Again, no extra charge, simply extra service. He left me with no unpleasant taste in my mouth from trying to upsell me from the equipment included for free. Perhaps that's because even Vivint's most basic products are cutting edge and will last a lifetime or be replaced. My only disappointment was the fact that one of my automated locks is brass while the other is nickel. Tyler assured me this wouldn't be a problem; I'd simply need to contact customer service, and they'd be happy to exchange it as he didn't have another nickel lockset in his van. All told, the installation and training (which included myself, my mother who is visiting from out of town, and my neighbor who is a keyholder) took about four hours. To me, this is NOT a drawback as many on other sites have indicated. Rather, it shows a committment to doing a job right; a job Vivint warrants for life. You can't get that level of support for a hit-and-miss DIY job. I'm certainly not going to back my own workmanship for life haha. Further, I don't trust the security and well-being of my loved ones and cherished possessions to a novice such as myself. I finally got around to contacting Vivint about changing out the brass deadbolt for nickel. This time I spoke to Danielle. True to Vivint form, Danielle was bright, knowledgeable, and extremely helpful and intuitive. As she was scheduling the return installation, I asked her about the possibility of adding an additional keyless lock to my outside utility room. I would certainly have understood if it couldn't have been done, since the contract had already been agreed on, and the outside lock was an afterthought. Danielle not only arranged to have the additional lockset installed and monitored, but she got it for me at 75% savings! Kudos! My customer service and technical experiences thus far have GROSSLY exceeded what I would expect from what I consider to be the preeminent companies. If having the option of doing it yourself is more important to you than having a highly-skilled professional perform a job he'll back for life, by all means, look elsewhere. Likewise, if that trained professional taking his time to do the job correctly to ensure the safety and security of your loved ones and cherished possessions is too inconvenient, I can certainly see the benefits of an out-of-the-box thirty-minute install DIY system. As for me and mine, we're going to stick to the state-of-the-art, cutting edge technology of Vivint. I'm very, very grateful for the peace of mind they've given me. I've already made several referrals, and will make many more. Don't overlook this outstanding technology and customer service for a couple of dollars a month. That could prove to be a much costlier mistake.

From the owner: Vivint brings peace of mind with reliable smart home security, effortless home management, and 24/7…read moresupport from real people. We keep you connected and secure, and we simplify your life--every moment, every day.

The VP of Sales bullies employees, especially new people. He will give your deals to more favored…read morereps so as to avoid paying a higher commission. I am disabled and needed to work from home. That accommodation went unanswered for 6 months, at least until he ran out of office space. I was able to book 20 appointments with potential clients in the month of February alone. This Sales VP is such a micro-manager that instead of asking for help he dropped the ball on all 20 of those meetings. His integrity leaves much to be desired. "Used car salesman" was an actual quote from another, current employee. Invision's Business Practice is to 'rip and replace' because all they know how to support is Invision's infrastructure. Go Else where!!!

Make sure to ask for ALL the small print terms because they will sign you up for a 5yr monitoring…read morecontract. Give you a promotional rate for only the 1st few month, but make you think that's the ongoing rate. Then if you attempt to cancel the monitoring, they require you to pay for the remainder of the contract up front totaling 1000s of dollars!! TRY RING OR ANOTHER SERVICE INSTEAD. DO NOT RECOMMEND!

DO NOT fall for this... the act all nice and like they are a legit business, but they do not…read more Luckily we cancelled before the equipment was fully installed, so we didn't get stuck with this. Every single person that I came in contact with from this company, gave us different information. Live and learn, I wish I could give them 0 stars, cause they are truly worthless. As of right now ADT has not failed me so they will continue to have our business. Did I state clearly to not fall for the crap they trying to sell!!!