Not sure if Sales Rep Ray Zhang works at this location because it appears to be the only office in this city, but he's trash. He came to my door and sold me an awesome CCTV and alarm system and for a deal, but he failed to tell me some important information that would've made me think about his offer instead of signing up. He withheld and/or lied about some information such as getting 2 separate bills (1 for the service and 1 for the equipment). He didn't elaborate that another bank company (Fortiva) is who I'll have to deal with because a loan was made to pay the equipment off. He said I'd have deals and monthly fees waived as a promotion, but he lied or supposedly made a mistake that he can't fix now because Fortiva is a separate entity. Then Ray gives me his personal number and his email and we corresponded a few times before he ghosted me. He now completely doesn't answer any of my messages or calls me back. Now I have to deal with customer service either on the phone or via chat. They give me credit for my inconvenience and my frustration, but it's not even what I wanted. I wanted to speak to my fake a$$ lying sales rep. On top of that, the city of Bryan reached out to inform that I'm required to pay $75 every 3 years for an alarm certificate or registration. Again, good information that should've been disclosed by the rep. Now I'm stuck with additional bills. If anyone ever runs into this clown at your door trying to sell you this system, turn him away and see someone else because I do believe Vivint is a good company, but it a bit more pricier than my previous alarm system which was Brinks. The Vivint installation tech, Adrian was super friendly and fast. He was super helpful and informative.
Ray Zhang is a horrible representative of this company. If it wasn't for the system being super convenient and working better than my last alarm system, I'd leave this company in a heartbeat. Based on other reviews and my personal experience, Vivint needs to train their field reps and the cancellation process is such a hassle. read more