The service was timely,professional and courteous. We had two great OLED Sony smart tvs that were…read moreinstalled to accommodate our built in spaces. We've been very pleased and highly recommend this superior A-V sales abd service company.

My rating of these guys is based on experience over 20 years. Year in and year out they have…read moreknowledgeable folks to help make your electronics investment the best it can be. I've dealt with them for higher complexity setups and just evaluating a single piece. No substitute online or in Bryan College Station for the expertise and selection these guys have.

Emailed them to request service. I described the issue. They responded by asking questions. I…read moreanswered providing the info requested and my phone number. No response until I sent an email the next day. He again asked questions. I answered. No follow up. I emailed again saying it was my last attempt. No response. I am not going to beg for someone to provide a service to me.

We started using DefTech for our home security in 2011 because their pricing was the best in the…read morearea. We paid for our monitoring service annually, and every year they were late invoicing us (sometimes as much as a month). Their technical service up until this year was just ok, but their customer service otherwise was lacking. It was hard to get hold of real person. When you did, it was as though they didn't have time for you. Install a SimpliSafe system instead.

Holy Cow! You may want to think twice about using this company! I hired them to do a simple job. I…read moreneeded two Cat5 drops installed at my home and to mount two wireless access points. It turned out to be a fiasco! (It started on a Wednesday) He ran the drops but did not understand the instructions for using the Aruba wireless/ HPe access point mounting kits (part number: AP-220-MNT-W2W). In the process, he cut up and damaged one of the mounts as well as made over 8 screw holes in my ceiling. When he was "complete" he quickly took my check and left. Within the first hour of his departure, the AP's received power via POE, but no data. I immediately called and texted him about the issue. He assured me that he was currently going to his next job, but would return the following day (Thursday). The next morning, I texted him at around 8:30 am to confirm he would return that day to correct the cabling issues. I received a reply, that he was indeed planning on returning that day to fix things. At 2:22 pm, I once again texted him to see what the ETA was on returning. His reply was that he was finishing up a job and would text me when he was on the way. At 6:33 pm, I received no calls or texts, so I once again texted him to see if he was indeed still coming. The reply was "I'm heading to pull footage for the cops", whatever that means..... After that text, I never received a call or text again. Fast forward to Sunday, where I had to hire another cabler to come in and fix this guys shotty work. In short, he made several unnecessary holes in my ceiling, cut up and damaged an AP mount kit, and literally mis-wired the RJ-45 end connectors. He literally flipped the pinouts from left to right. In short, clearly, this guy is a jack-leg who doesn't know what he is doing with regards to Cat5 drops, RJ-45, Ethernet, and keystone connectors. He tried to take the "money and run", so I had to put a stop payment on the check.

GHS destroyed a $360 security camera during a 6 hour installation where nothing was accomplished…read more Went to mediation and agreed to a partial settlement. GHS didn't pay it. Successfully filed for default judgment. Reached out early November in hopes of getting paid something. He promises to write a check but doesn't say how much it's for. A month goes by and no check. His response was "I thought you had received it". Yeah right. Then he says he will drop it off at my house that day. Again no check. Now he's saying he didn't mail it because I wrote a bad review and if I want any money at all I have to delete the review. Wonder how many other people he's pulled this with? This man has not kept his word to me so many times I'm losing count.