Not sure if Sales Rep Ray Zhang works at this location because it appears to be the only office in…read morethis city, but he's trash. He came to my door and sold me an awesome CCTV and alarm system and for a deal, but he failed to tell me some important information that would've made me think about his offer instead of signing up. He withheld and/or lied about some information such as getting 2 separate bills (1 for the service and 1 for the equipment). He didn't elaborate that another bank company (Fortiva) is who I'll have to deal with because a loan was made to pay the equipment off. He said I'd have deals and monthly fees waived as a promotion, but he lied or supposedly made a mistake that he can't fix now because Fortiva is a separate entity. Then Ray gives me his personal number and his email and we corresponded a few times before he ghosted me. He now completely doesn't answer any of my messages or calls me back. Now I have to deal with customer service either on the phone or via chat. They give me credit for my inconvenience and my frustration, but it's not even what I wanted. I wanted to speak to my fake a$$ lying sales rep. On top of that, the city of Bryan reached out to inform that I'm required to pay $75 every 3 years for an alarm certificate or registration. Again, good information that should've been disclosed by the rep. Now I'm stuck with additional bills. If anyone ever runs into this clown at your door trying to sell you this system, turn him away and see someone else because I do believe Vivint is a good company, but it a bit more pricier than my previous alarm system which was Brinks. The Vivint installation tech, Adrian was super friendly and fast. He was super helpful and informative. Ray Zhang is a horrible representative of this company. If it wasn't for the system being super convenient and working better than my last alarm system, I'd leave this company in a heartbeat. Based on other reviews and my personal experience, Vivint needs to train their field reps and the cancellation process is such a hassle.

This company has zero honesty, zero ethics, and zero integrity. If I could give zero stars, I would…read more-- one star is way too high for them. They sent untrained sales representatives to my home who promised a "30-day free cancellation" offer to encourage me to sign up -- only to later find out that this was completely false. When I tried to cancel within 30 days, their customer service informed me that the actual cancellation period was only 3 days, and that I would need to pay $1,800 just to terminate the service. The sales representatives who came to my home in Waller were Daniel Hernandez and Jonathan Guzman, both of whom straight up lied to me just to make a commission. Their manager, Angel, clearly doesn't care because this seems to be how they all operate -- lying to people to get sign-ups and money. It's disgusting business practice, and they should be ashamed of how they treat customers. Don't give these people the time of day let alone your business.

Within 5 minutes of being in our home and talking to them about our issues, 3 things got fixed and…read morewe scheduled for additional work such as installing a new TV, and other sound system upgrades. It's hard to find professional, timely and friendly help these days but QuickteckAV is tops in our book. We highly recommend them.

Kermit and David did a great job with the tv mounting! I'll be using them for future projects! Let…read morethem take care of you they get you right!

I'd recommend Intersecurity Systems to anyone who needed a security system around their home or…read morebusiness. I called them up last week to give them my budget and see what cameras would be available and I was given a couple of different choices. Absolutely no pressure to buy the latest and greatest on the market. They showed up on time and took the time to show me how to operate the system before they left. I'd recommend Intersecurity Systems before ASC, CEO, or any of the other companies around Bryan/College Station. If you are looking for the best, give Gabriel a call. http://www.intersecuritysystems.com/services/. I've done business with others in town, but Gabriel is hands down the best.

From the owner: At InterSecurity Systems, LLC, we are committed to your safety. Don't hesitate to call us today for…read moreyour installation of the latest and greatest in College Station, TX Security. Call us.

Emailed them to request service. I described the issue. They responded by asking questions. I…read moreanswered providing the info requested and my phone number. No response until I sent an email the next day. He again asked questions. I answered. No follow up. I emailed again saying it was my last attempt. No response. I am not going to beg for someone to provide a service to me.

We started using DefTech for our home security in 2011 because their pricing was the best in the…read morearea. We paid for our monitoring service annually, and every year they were late invoicing us (sometimes as much as a month). Their technical service up until this year was just ok, but their customer service otherwise was lacking. It was hard to get hold of real person. When you did, it was as though they didn't have time for you. Install a SimpliSafe system instead.