Ordered an item with priority overnight as I needed it immediately (paid $42 for shipping for a $160 item), then they changed my shipping method to ground without my approval. Note: this is violates the FTC "Mail or Telephone Order Merchandise Rule" -- specifically, "If you can't ship when promised, you must notify the customer of the delay and the right to cancel." Because I would have cancelled. They have their product (they were able to divert it during transport with FedEx), but I am yet to receive a refund - not even on the shipping they didn't honor. Worst customer service, and if you call them, you will be sent to an overseas call center. read more

I purchased an item from Vivid Racing which was listed as in stock for $220, after radio silence for over a week (no order updates or anything) I finally get a call letting me know that because they had it listed at a previous price and hadn't changed it yet it was now $70 more, regardless that they took my money initially and claimed it to be in stock for that price. I then politely asked to cancel my order where the phone rep goes on to tell me about how the price is no different anywhere else, completely oblivious to the fact that I don't care about the price hike, I care about your deceptive business practices. And as a matter-of-fact, It was *still* $20 cheaper to buy the part through Summit Racing instead. I highly recommend and I certainly will be avoiding Vivid Racing after this awful experience. read more

This was by far the worst experience they don't work with you at all . Not on Returns not on ordering not on treating the customer with respect. Don not do buisness with them. I was taken for 80 dollar restocking fee on 1 wheel then had to pay for the return even though I believe they sent incorrectly but what ever read more

I bought a scorpion exo helmet, which retailed for $304 for $100 new. 2 days go by and i called to ask when my order woild be shipped and be expected to arrive as I had a motorcycle class within the week and the CS person told me it was cancelled tmdue to it not being in stock. I had cancelled my other order on Amazon because of the deal. I get it... they didnt have it in stock, understandable, it happens. I asked how they would rectify the situation. He offered me a full refund lmao... i was like can i get a discount on another helmet? Dude gave me an option for another exo with 10% off. What a slap in the face, from 66% off on my initial order to that was crazy... i asked to speak to a manager on several occasions with no luck. Highly unprofessional. I do not recommend ordering from here. read more

Vivid Racing - My initial order - Auto Parts & Supplies Near Me - Wrightstown, Wisconsin

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Quick call back . Had the product I needed and link sent . Thank you . Previous orders also went smoothly read more

DON'T BUY FROM VIVID without reading all the fine print and all of their "about" site links on returns, etc. All they want is your money and not your return business. They do not offer solutions to make the customer happy. I was lead to believe based on the pictures of 2 items that what I was purchasing included 2 bulbs/each (cars require 2 headlights, not one). Only at the bottom of the page, in hard to find fine-print, does it state there is only 1 bulb. The items were falsely advertised on the Vivid Racing website as a set of 2 bulbs in the pictures. The pictures were taken directly off of Headlight Revolution's website, where they advertise and sell a set of 2 bulbs because it is pictured as such. Vivid Racing goes as far as using Headlight Revolution's own LED bulb comparison video from YouTube on the website. Looking at the 2 websites, one would presume that a set of 2 bulbs would be included in an order from Vivid Racing because they copied it from Headlight Revolution's website. Who buys only 1 headlight bulb when pretty much every single car in the entire world has 2 headlights? No one that I can think of. Who sells only one headlight bulb instead of a set of 2 bulbs? No one, except Vivid Racing. I'm now out $40 that is not being refunded due to their "25% restocking fee", and I have to pay for return shipping because of Vivid Racing's falsely advertised products on their website. I paid $171.xx but I only get back $129.xx because why take care of a customer, right? This is an extremely deceptive practice that borders on predatory. Never buy from Vivid Racing! read more

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I had ordered a 4.0 aluminum jeep head almost a year ago and still haven't received it. When I asked for an update they kept pushing the shipping date back a month. Until they emailed me saying they were going to refund me because a distributor delay. I was fine with that. Only issue is 2 weeks later and no money has been refunded. I called back and they never even started the refund process. Frustrating experience. read more

I have been doing business with Vivid racing since 2001. This company has always provided me with great customer service and excellent products over the years. The product information and availability is always great. Ryan McFarlin products knowledge of what parts really works is very helpful along with his excellent customer service is what makes me keep buying products from Vivid racing over the years. The overall team at vivid racing deserves a toast. Keep up the good work. Cheers read more

Vivid Racing - Capristo - Auto Parts & Supplies Near Me - Wrightstown, Wisconsin

Do it..no tracking number..2 days its on your porch. Figured some process time then tracking..nope shows up out of nowhere

Stephen at Vivid was great to work with. had a few hiccups with an order and he was able to sort it all out for me effortlessly. I don't know how many racing parts I'll need in the future, but I would definitely call Stephen at Vivid first. I won't knock any stars because Stephen took care of everything, but I will say the hold times for customer service were atrocious the few times I called. Like 30+ for someone to answer. read more

Trash. ordered something on the 27th of October got no tracking number of any type. had to email them 4 times. they kept saying it's being sent out and kept emailing them. it's not the 10th of november and they said it will be sent out tomorrow. I canceled my order for a refund. I wouldn't want to give business to a trash company like this. hope this helps the real car community read more

Very poor customer service. I have called several times and they can't understand that they boke up my order into 2. They think my order was completed. Still waiting for an in stock items , it over 2 weeks. I just received half the order today and it was damaged. Vivid still hasn't communicated with me when second part of the order will be arriving. Waiting on Novitec MC20 parts read more

I attempted to buy headlights from Vivid Racing that showed inventory was available at the time of purchase. Vivid Racing took my money, and then I received an e-mail stating that there was not any inventory available. AS soon as I received the apologetic e-mail, I immediately responded and left an e-mail stating that I wanted a refund. 4 days go by and still no response. I then contacted the owner of the company and seemed like a lot of sarcasm was within his response. I will post the e-mails of our chat later but here is the picture of Vivid Racing still offering the product days later after knowing that there are none available. #Rude #Unprofessional read more

Vivid Racing - Auto Parts & Supplies Near Me - Wrightstown, Wisconsin

POSSIBLE SCAM!!! Initially everything was going well and client service was great. Up until the moment I ordered over 1k dollars worth of Enkei Wheels. Since the order, the experience has been increasingly painful. Now they are not even returning my emails. I am really concerned I was scammed out of a considerable amount of money. I would not recommend this experience to my worst enemy. STAY AWAY. PS: just to get the facts straight: the order was placed Feb13, about two months ago. Have been trying to get in touch with the sales reps for over 2 weeks now and finally got a hold of him yesterday on the phone which prompted an email exchange. I am still concerned given all the bad reviews in this platforms and others. I just want to receive what I paid for. read more

DO NOT deal with Vivid Racing! I bought a kit and the kit included the wrong part, now they wont exchange or refund my $495 because it was a so called kit but yet you can order just the wrong part by itself. So now im stuck with a $495 BRAND NEW part that I cannot use read more

I received an update on the order, got shipping info, and found what i was looking for. Thank you for all your help. Its hard to find companies that care about their customers. Recently had a bad experience with another website. Thank you read more

MAJOR RED FLAG!! I've made a few purchases but recently me and my gf have both made separate purchases within the last month and both had our card info stolen shortly after! I know this for certain as it was purchased on a credit card that has had no other previous purchases leaving vivid racing to stick out as the obvious one responsible for theft of info. DO NOT SHOP HERE UNLESS YOU WANNA BE REPLACING CARDS EVERY TIME read more

After 13 days of no shipping info.. I called for information on my order. That I placed 13 days prior... I chose vivid because thier listing claimed the parts were in stock. And I wanted a specific brand and type of part a.s.a.p. Well not only does in mean we know we're to find one.... not.. we deffinetly have one. When I called to get info 13 days after placing the order. I was told they had absolutely no eta on the parts or when I might expect them. So I canceled the order. I ordered parts from china.. 6 days after placing that order. Not only did I recieve immediate shipping info, but it went through customs and arrived at my house In 4 days. And they did not charge me 34 dollars in shipping like vivid. Absolutely incompetence from vivid as far as I'm concerned. read more

advertised rims that they didn't actually have, but had no problem authorizing my credit card

Claims items are in stock when they are not .. then plays all sorts of games to avoid giving you a refund. Truly a trash company.

I ordered a part that their website showed in stock. After 2 days, they email me to tell me its a month from shipping. I email them several times to tell them to cancel the order. NO RESPONSE AT ALL. So I finally call them, and after waiting for 15 minutes, I'm talking to someone in the Philippines in a call center, who really knows nothing, but tells me "oh the order is already being cancelled". So avoid ordering ANYTHING from these guys, complete waste of your time and their customer service is BEYOND BAD. read more

Terrible customer service waited 2 weeks after paying for item to be told they don't have it in stock

Invoice Number: 1010560  Returned an un-open Dinan item [tune] that goes straight to Dinan and not you guys, and you charge me 71.25 for "restocking fee" plus the shipping 27.94. read more

Terrible customer service!! I placed an order, the charge posted on my credit card, they cancelled my order and did not refund me!! I emailed and called over 10x within the span of a week and keep getting the run around or they hang up my phone call! Avoid this company at all costs!! read more

"BEWARE" My Son 16 year old Son spent $4,300 (He worked 2 summers to make that money) for wheels, springs and lugnuts, they sent the wrong color on one of the items and will not take it back but they will sell him the correct color item for full price and a discount for their mistake and take $9.00 off, "WHAT A JOKE THEY ARE" I talked to the sales person first then his Manager and then the owner, I told them it was not our mistake on the color, I have the whole conversation recorded and they also have the conversation recorded and said we did order red color not the blue color that they sent, once you get sent a order and it's wrong they will not make it right but they will sell you the correct one for full price. I highly recommend you buy somewhere else, I should have did my search looking for all the reviews online and not on their website then you will see what kind of business your dealing with, Like I said I talked to the salesmen to Manager and then to the Owner and they will still stick it to you even if your 16 years old. "UPDATE"---"UPDATE"---"UPDATE"---"UPDATE"---"UPDATE"---"UPDATE" when Rey (Business OWNER) responded to my review says they will replace it at their costs (MEANS) I paid $199 for the lugnuts and their costs is $190 thats only $9.00 off, VIVID RACING IS A JOKE. and I still paid $199 + TAX for the first set, that means my 16 year old Son will have $400 of LUGNUTS. You fathers out there please ":BEWARE" if they make a mistake on your order and it's for your Son or Daughter plan on spending your hard earned cash to buy the correct parts. read more

Order #1106311 Ordered headlights from them because manufacturer was out. I was then informed that they (vivid racing) didn't have them either despite having them up and able to order. was told they are going to order them from the manufacturer who does not have them. at best, incompetent. at worse, deceptive. order marked for cancelation unless i get a solid answer asap if its really in stock or not read more

Vivid Racing - Auto Parts & Supplies Near Me - Wrightstown, Wisconsin

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Chris went above and beyond to help me choose wheels, spacers, and lug bolts. Will shop there again!

Quick and efficient online chat order. Answered all of my questions and took care of my complete order.

I would not recommend buying from these people. I bought an item from them that came damaged. in putting the item together half way through I saw parts were missing and pieces were bent. I was already half way through so built it out of pocket and fixed issues. reached out to see about a partial refund for the defective item i boight for $1200! they refused to give me manufacturer info so I could reach out tot them. instead they told me they were negotiating on the manufacturers behalf and could only give me $100 refund or I need to break down the item and send it back. I told them it took me almost 5 hours to put together just give me a better refund. they refused and refused to give me manufacturer info. don't buy from them. read more

Don't buy anything from this company they will send the wrong part and not take returns or give refunds their a scam

Horrible experience! I placed an order with Vivid Racing in March and I received part of my order. When I called them to let them know two items were missing, they informed me that item back ordered of two months. I told them I would wait since they said I should receive it early May. I called the second week of May and I was then told it would be mid- May. I have now called twice this week and spoke with their customer service representative May who was very clueless about her job. She didn't have an eagerness to help me with my situation, she didn't understand my concerns. She said they now don't have an ETA for this product and isn't sure when they will have an ETA. On the second call I made I asked to speak with a manager, May kept asking me why when she knew exactly why. the manager (Ray Ramirez) he is never available I can't get a properly explanation on what's going on. I don't understand how an item can be listed on their website as in stock when they don't have that product instead of giving me another option all they say is they don't have an ETA. I don't recommend ordering online or through the phone. read more

Ryan did a great job and communication was great. Answered all my questions and emailed me promptly.

Vivid Racing has managed to go from my go-to source for performance car parts (tens of thousands of USD$ spent on parts for my Subie, my 911, R35 GTR, etc.) to absolute TRASH in the span of just a few short years. I was originally lead to Vivid Racing many years ago due to their broad selection & great communication but their customer service is now non-existent. Ahmed was THE MAN when it came to customer service; and James was a wonderful resource. Nowadays you can't even communicate with a human. It seems the owners are now hiding behind their A.I. bot "staff" to avoid dealing with legitimate customer issues that can easily be resolved. You've lost a loyal customer for life, over $100 gasket, congrats. read more

Vivid Racing - ADVAN WHEELS, just one of many high end pieces bought from VR before their CUSTOMER SERVICE WENT TO TRASH. - Auto Parts & Supplies Near Me - Wrightstown, Wisconsin

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First time buying from this company and needed help placing an order I was unsure about. I called their support number and Ryan was awesome at helping me understand the product better and put together my cart for me with everything I needed. Thanks again Ryan, will definitely be doing business with this company in the future. read more

Inquired about an item, spoke with a friendly associate (Tyler), went through the process of having them price match a couple other places and then they provided me with a quote. I accepted the quote, received invoice, sent requested information... then they ghosted me and didn't respond. WTF? I purchased the item at the lower price from their competitor. After many attempts to find out why they did this, they finally told me they made a mistake and wouldn't have had any margin at that price... and so they decided not to honor their word. And I guess being non-responsive is how they chose to relay that to me? SMFH So you ghost a customer until they go away...? Couldn't just do what you said...? Times are that tough at Vivid...? Obviously this is a 'company' that could give two pups about anything other than making a quick buck. Sounded like a legitimate business, but employed the tactics of a fly by night hustler. Probably just a random bro or two carrying zero inventory and drop-shipping car parts from a larger distributor or something like that. Hilarious part is they couldn't even respond and tell me this until I bothered them forever. Little man stuff; embarrassed you did something you know is wrong, but don't even have the courage to admit what a POS you are and just hope the issue goes away... The type of stuff that you try to teach your young child not to do so they don't grow up to be these brosephs. I would hate to see how these clowns would transact themselves in a situation where you have an issue and they already have your money. Yikes! Nice 'business' guys. SMH *sigh* read more

Vivid Racing - Thanks Broseph! - Auto Parts & Supplies Near Me - Wrightstown, Wisconsin

I should have looked at these reviews before falling into the VividScam-Racing trap. This is briefly what happened to me: I contacted Mr. George for an AWE air intake at the beginning of December, obviously very friendly and helpful before making the payment. Initially the shipping was scheduled for January 7,2024, then got postponed to January 17th... again, nothing happened! After much insistence via email I've been told that the manufacturer postponed to April, my idea is to get out of the legal period for a possible litigation with credit card issuer. Then I IMMEDIATLY asked to cancel the order as April was not acceptable and get a refund. From that moment It was impossible to speak with Mr. George, they don't reply to the emails, no cancellation and NO REFUND! Stay very far away from this company and also check the amount of complains filed with Better Business Bureau.https :// www.bbb.org/us/az/gilbert/profile/car-racing-equipment/vivid-racing-*******4033 read more

Vivid Racing - gave me a link that does not work and still pending with the cancellation for no reason - Auto Parts & Supplies Near Me - Wrightstown, Wisconsin

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My order number was 692615 after receiving the exhaust and inspecting the package I found one of the exhaust tips not been cut to add the exhaust clamp I tried contacting customer support, tried calling and no response next step it's to file a complain with the BBB maybe then I get a response all I want is the part replace and to send back the defective one and so far no response will definitely won't be doing business in the near future 2/28/22 So far I have not been contacted by any representative to resolve this issue you might wanna check with your representative before making assumptions 3/7/22 Final update after all this vivid racing contacted me and provided a replacement part. At the end the company did what was right and took care of me but it's not a easy process to deal with but Chris was able to make things right. My experience with this company was not the best but one person can make a difference thanks Chris for sending me the part. read more

Vivid Racing - Exhaust tips - Auto Parts & Supplies Near Me - Wrightstown, Wisconsin

I ordered a Vision wheel for snow tires on our new RDX for a fit test. it arrived and fit fine so I ordered 3 more. our C/C got charged and I got a confirmation. 2 days later I get an email to say that the wheels are on a backorder for a month. I can't wait so I send an email reply asking to cancel the order. No reply. I try to call and end up on interminable hold for customer service. I send an email to sales. no reply. Next day I spend 28 minutes on hold for CS and finally get through with my request. I'm assured the order will be cancelled and I'll get a confirmation. 3 days later (today) I get an email indicating that they have my request but I may still be charged for return shipping if I refuse the wheels, should they actually ship !! I advised that if this wasn't resolved in 3 days that I'd initiate a C/C charge-back and contact their local BBB. Awful buying experience and horrible customer service. read more

This review is from my husband: Customer service is beyond horrible. The website advertised to subscribe and receive a $20 OFF a purchase of $299 or more. I was emailed a code 20OFF and had trouble using the coupon at checkout for a helmet priced at $299.99. I emailed Sales Assistant Thomas Reynolds, and he said it's valid on purchases over $299 and not valid on clearance items. I explained the helmet I wanted to purchase is full priced at $299.99. Sales Assistant Thomas Reynolds then stated he was mistaken and the purchase needs to be over $300 (ONE MORE CENT). I asked him if he could honor my coupon since it was HIS mistake, he said No. I then verified the site several days later and saw the SAME subscription promo of $20 OFF $299 or more. I'm shocked at the lack of transparency, integrity, and accountability of this business. I traveled to another city to purchase the helmet at a slightly higher price because I did not want Vivid Racing to have my business. read more

Vivid Racing - Desired item - the customer service rep stated the coupon would apply - Auto Parts & Supplies Near Me - Wrightstown, Wisconsin

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would rate zero stars if possible. ordered a panhard bar for my '95 4runner. was alerted about a week later that there was no estimated production completion date for what I ordered, which is insane. so I ask for a refund as I have found another company that can ship me one immediately. emailed May Lumungo and was told my order was pending cancellation and I would be emailed when the refunded me. it has been a week. I have emailed May three times now to check on the status. She WILL NOT even respond. garbage business. will be reporting to BBB read more