HORRIBLE CUSTOMER SERVICE! I placed an order for new tires at 4am. After realizing they were not the correct tires, I immediately submitted a cancellation just a few short hours later (4 ) via email because they do not list a telephone number. Not long after, I receive a voicemail and email from Dylan, a customer service rep. I immediately call back to complete the cancellation. After explaining the situation he asks to "Place the order on hold" assuring me that it would not ship. This would give me a chance to speak with my husband and determine the correct tires. He also says he will follow up with a telephone call the next morning.
Here's the problem, he did not call nor email the following morning and now I know why.. I contacted him again via email later that day with the correct tires to order. I receive an email back stating " unfortunately the tires shipped and are on their way. Have a great day" as if that were my only option. I respond to him stating that was unacceptable, that I would decline the delivery and would be disputing the charges if I did not hear from a manager that day. I then get a response back from a different rep telling me that I will have to accept the delivery and ship them back at which time they could process a refund once received. Additionally, that I should not dispute the charges or I will have to wait longer for a refund. I then call in and speak to another rep who tells me unfortunately the order was not cancelled in time! Total crock of ****! I have yet to hear from a manager. I will definitely not be accepting a delivery for a product with less than half the quality of what I need nor have to deal with the hassle of returning them! read more