This is my second review. To recap; I was unsatisfied with their service for months and finally said enough. They tried to sell me another service to keep my paying. I run a small business and my dissatisfaction with the service was well documented. My gym was closed during Covid-19 and they sent a collection agency after me for the last two months of the contract. I posted a negative review. Vivial said in the review that they were going to have an account representative call me. Instead, I have been again contacted by the collection agency. Vivial is just a big business churning through clients. $ first - clients 0 This is my third review. The Director of Customer Service contacted me. We had a good and professional conversation about my experience. He resolved my issue 100%. I sincerely appreciate the contact, effort, and professionalism he displayed. Thank you. read more

BEWARE!! This company is a total SCAM. They don't even have a Facebook page anymore because they've been called out. I was roped into an "agreement" by a man who no longer works there (now I know why), and the lady who was supposed to contact me halfway through to let me know how my "ad" was doing has not communicated with me ONCE. She has gone ghost. I've not seen ANY clicks on my page which pretty much let's me know they're not actually doing anything. They just continue to take my money and will be reported!!! read more

Vivial is a scam. They set you up for a 3 month try me and sign you up for other products that are on a 1-year contract. A very deceiving way to get a customer. i had to change bank account info so they would stop billing. Good luck trying to get someone to talk to on phone about this issue. Total waste of money in three months out google rating improved by 1 still have dead and out of business contractors coming up in front of us on searches. Very scummy company. read more

Worst marketing investment of my life. $12K pissed down the drain. Not a single call or email from their ads. I've paid way less for way more performance elsewhere. All my phone numbers work and landing pages work, but their ads fail to deliver. We've changed things a hundred times still ZERO! We're in month 4 of our 6 month contract and guess how many inquires they got us? Yep - ZERO. I've since closed 300 new clients using other methods in those 4 months. The sales person is no help. read more

This is the second review I have posted on Vivial...formerly Local Vox...formerly Berry Company...Formerly bankrupt. I sound very negative I'm sure. But they are very hard to deal with. I'm in the service business, so I understand very well that if I don't do the service I was hired for, I don't get paid. I would love to be able to sell contracts, and then sit back while the money rolled in. This is basically what they do. Sure, they eventually got around to setting up a very generic dashboard with obscure and optimistic analytics telling me how much they are doing for my online presence, but there is no real way to verify if they are doing any good in real life. They have slacked on their end of the agreement so many times, I have either had to call them, or when they call me, they say "Oh, looks like we haven't published an article in 4 months..." That is their one job, and I pay $300 a month for it! DO NOT get involved with these people, hopefully they go out of business so they can't rip anyone else off. I know that's harsh, but they are a total scam. Just do yourself a favor, read more reviews before you decide to use them. There are two types of reviews for their "services" here on Yelp, the people who are as frustrated as me, and the ones that were paid to say good things. If you are already in a contract with them and want to get out, forget about it. They demanded $900 to terminate the contract when I told them for the 3rd or 4th time that they aren't doing their job and I want out. read more

When our company came to Vivial, we had been burned by another SEO agency that charged us a lot of money, did not respond to requests in a timely manner, and got us few results. Allison and Tyler were the exact opposite. They were extremely hands-on with our account, responsive to all requests, and were able to show measurable results via their analytics dashboard even after one month of working with us. They identified keywords that were realistic to aim for and gave us detailed recommendations of how to incorporate them into our site. They also worked hard to build backlinks and seed relevant content on different sites, which increased our page ranking consistently from week to week. Where they missed the mark on some initial messaging, Allison was all over it, setting up meetings with me and the content and social media teams to make sure I was satisfied with how our business was being represented. The whole team worked quickly to fix everything to my specifications. Note: I was referred to Vivial by a trusted professional contact, but I was initially concerned about a lot of the negative reviews here on Yelp. I can assure you that Vivial is a national agency with many employees and none of those comments apply to Allison and Tyler and their SEO services. read more

We set up a website with Vivial, about a year ago. The website was one blunder after another, very Elementry and unusable. The whole time we complained and contacted to address issues, their main concern was to increase our budget. One example, was I received a call from unknown customer service rep, exsplaining to me she was gonna fix problems with site. I ask her to contact my rep, she didn't, she changed it completely, words that were not ours, pictures that were not only not ours, but not the hvac equipment we use. I can name 5 or 6 more things, when I reached out to supervisor, she called back the next day and told me she had talked to all the people that was involved in my site and they told her that is was all okay. What wait, so when we hit Facebook button and it goes to wrong site it was ok. Problems start at the top of this company, buyer beware...... read more

they promise a lot up front but in the end we're very mediocre. they tried but they could never really synch and get a marketing head ofvsteam. escaped contract early read more

I've gotten some great information from this company, and would be glad to refer them to anyone needing a nationally available consultation firm. I've never had a website through Vivial, though, and I see that most of the bad reviews here on Yelp are about the company's website services. Oh, well. I love the info the company has provided me, so I can't bitch. read more

Great company even better results... Definitely hands on service that gets the job done and what they offer as services are great and makes sense. Jonah is a wonderful advisor. read more

I started using localvox to take care of my online marketing and seo after I set a lot of it up. I was promised in 6 months I would be way better off with there service. As of today I've paid them 1500$ and have made 250$ directly from there efforts. The articles that were written were unprofessional. So I started writing my own and then my story wouldn't get published. After six months and 1500$ later I went from 4 Google maps to 11 and I'm sick and tired of this company robbing a small business like me. Luckily I have a another business so it can pay for Localvox's lack of output. If I didn't I would have went out of business. read more

COMPLETELY UNPROFESSIONAL. You literally could not pay me to do business with this place any longer. I understand that online marketing can be hit or miss... but they literally got paid and then only did HALF of what they promised. I don't mean half of the audience promised, I mean they literally gave me half the posts, articles, etc that were supposed to be in my package. After a couple weeks of no new content and excuses, they completely cut off all communication with me. I'm going through my bank now to get my payment back, and you can trust I'll never even look near this company again. Oh, and from someone who's worked in online marketing for quite some time... trust me, they are paying for these 5-star reviews. Just read them. They're so fake you can smell the silicone. read more

Nothing is worse and more unprofessional than cold calls... well, except when they lie and claim they have already spoken to someone and that you are interested in them when you have zero interest. Phone rings, "hi, was wondering if (fake name) was around" "There is no such person here" "But I was speaking to them.." You were speaking to a person who doesn't exist? Really? That is the best you can come up with? Well, how can I really help you? I mean, obviously you are cold calling me, and think a lie is a good business strategy, but what do you really want? Proceeds to condescendingly explain to me that there is this thing called "social media" and we should be interested. Wow! really? Maybe I should talk about this social media thing on my facebook fan page, my blog, my twitter and my instagram account??? Again, when will people learn that cold calling and starting off with nonsense will NEVER win business... and for a company supposedly in "social media" don't you get how quickly people can put up reviews sharing your lame, unethical practices? read more

LocalVox has helped put us on the map online. Prior to their service we had a very minimal online presence. By following their recommendations and posting our own weekly content marketing pieces (in addition to those provided by LocalVox), we have seen a dramatic increase in inbound leads from the Internet. It's important to remember that LocalVox is a tool, and like any tool, you have to use it properly for it to work. If you follow their advice and work on your own content pieces, you'll see results! read more

LocalVox has really helped market my mom's business online. She has improved substantially on Google, fixed her information on a lot of local directories where she had the wrong phone number listed, and now we are even building an email list and updating our website regularly. I never thought we would be able to do so much with such a small online budget. Our account manager Suheil at LocalVox is friendly and helpful. I will say I wish we could have separate accounts for each peson in the business, as opposed to one account for all of it. That's a small suggested improvement. Overall, I would recommend them for any other restaurant owners. read more

What a great, straightforward site for info on Yelp. My market segment, Mobile Locksmiths, have a HUGE challenge with cheaters and many of us feel the anti-bot and scammer features on Yelp is exactly what our industry needs to help consumers. However, it feels a bit like fighting invisible giants because there is so little candid info around. I'm glad I found your site because it helps close the gap on what is white hat and what is scuzzy :) Thank you again! read more

Well one of the reps came in and I signed a contract. When I received my reports the locations they were advertising in were over 100 miles from my local business. They then said they would correct the problem. 2 weeks later the same city's were on the report. I called them the assured me it would be corrected. 2 more weeks same thing. I now called my credit card company and got as much of my money back as possible. They then sent my account to collections. I disputed in writing to the collection agency. Then someone from Vivial called my office and ask how this should be handled. I hope this helps I am looking for new customers they just seemed to be interested in the monthly payments. My advise to you stay away. Ps I asked to speak with owner on my last conversation with them the operators response was that's impossible. Have a great day. Stay away from vivial. read more

Used Vivial to boost my law firm's web presence. Emily Hake was my contact person & she was/is terrific. Her response time to my concerns was almost immediate and she was always prepared to resolve any issue that came up. I would try to hire her if she were a lawyer. If you are thinking about boosting your advertising, give Emily a call. read more

Vivial wrote a great article that helped me serve my clients.

Absolutely a scam artist company! They lock you into a contract just to confuse you on the terms of the contract from the jump and then they leave you completely hanging with new communication there after. I saw zero results and to be quite honest I didn't even see anything that the advertising was doing as far as performance after the initial start. They lead you to believe that you have to autopay so you get the deal they offered but fail to really inform you of what that contract means so they just keep taking Your money after the contract is up saying you failed to cancel. One would think if you had seen zero ROI from their services you would have canceled had you known and understood what that autopay really meant. And try to make it right? They absolutely did not try to make it right instead sent me a terms and conditions form saying look here you signed this so forget us making anything right. I did I guess I did do that and clearly I was misinformed and not understanding of the terms, you'd think a company would want to make that right. Maybe I'm just salty here, I've been dealing with insurance companies and lawyers so being taken advantage of seems to be a common trend for me, but if I can stop even one person (especially a person who like me did their best to understand terms but clearly that wasn't the case, a person like me that is a single mother working her butt off to build businesses to support her family) then I will feel like I at least did something. So there is my review I have seen similar reviews of this company everywhere even on the BBB site. I've gotten lukewarm response at best so here's to hoping! read more

I liked your blog you have about the yelp review filter. But you never explained what to do once your reviews start getting filtered. I am a real person... Have a full account and photos uploaded. I read through your entire post and you never mentioned how to fix the problem. It would be nice if you detailed both situations: How to avoid the yelp filter and how to get your account back in good standing. read more

Let me start out by stating these guys are absolute crooks. This entire company in itself is mismanaged. Getting ahold of anyone is a chore, once you actually talk to someone they usually screw whatever you told them up. Nearsay is trash it doesn't rank your website any faster. If you fall for this be warned you are throwing away money. If anyone is on the fence about this place please contact me I will tell you so many horror stories. I don't want anyone else to suffer what I went through. read more

As a small business owner, I deeply regret signing up for LocalVox three month subscription. The company charged my credit card $1050 to provide a widget, which did not work on my website, articles on Nearsay, which never got any customer shares, and directories, which the company did not activate. In total this was a complete waste of time and money. I asked them to give me a refund but they refused stating that it takes three months for the campaign to work. It doesn't work because they have not done anything they promised. Do not sign up with this company for marketing campaign. read more

My listing was on 1st Page .. 8-10 places for several keywords. I'm a SEO guy myself, but in google maps I have a little bit less knowledge. It took me 8 months to put my listing to 1st page... So, LocalVox person called me.. and after long conversation.. I was confirmed in that LocalVox can put my listing to 1st page, 3-6 place (so my listing will be shown in organic search with map integrated). Only because of that BIG PROMISE I started to work with them.... and then troubles started to come by.. In first month was made almost nothing.. for 80% my emails I didn't receive any answers.. in 2 months I received only 1! report.. Why? Because after 1 1/2 months with no replies... I found out that a person who was working on my project got fired... So, "Supervisor" stated he will personally control my case... Things looks like to start get better... some other person started to work on my case.. and after 2 months he was replaced with somebody else.. It was a big mess with my case, no one actually didn't clean that mess.. and in results... my listing felt down to 2nd! Page (13th place).. After 3 months of PAID Service. So I Got very angry, and refused to pay until my listing will come back to his original place. They promised.. it's took them another 3 months to put back my listing to 1st Page.... and Still I was getting reply n my emails only after I was sending them 3rd-4th Angry email about situation. I was promised what I will keep control on my listing, but right now I don't have it. They created duplicate listing on yelp.. it took me 2 months to ask them to remove it.. after they did that, again somebody of their guys created another one.. Headache.. Headache.. and Headache... They may help you out, if you are in NON BIG Competitive area (like barbershop in queens...), but it's total mess out with cases like mine. We are in IT and Computers Category, and it's pretty competetive are (maybe not like real estate.. but still pretty tough). Avoid.. Avoid Avoid! read more

I recently read the Vivial blog on the Yelp review filter and found it super helpful (one of the two best articles I've seen on the topic). They took a subject that keeps me up at night and provided excellent, appropriate tips that will help me solve a problem. A must-read for small business owners. Thanks, guys! read more

UPDATE JAN. 7 2013: ywt another unsolicited call from localvox. Still trying to get our business. Must be very eager for any business to resort to such clumsy marketing. . desperate to develop business, Local Vox resorts to spamming email. we are not impressed with this as an introduction for an internet marketing business. read more

LocalVox is one of the rare vendors who understands that local businesses need a combination of local marketing tools and service. The tools are simple to use and understand and put local businesses everywhere they need to be online. As local internet marketing companies go, I don't see anyone who puts this level of service and technology at a couple hundred dollars a month and includes local SEO, email marketing, social media, etc. read more

I never and I mean never write reviews, but local vox has inspired me. They bill me 650 dollars a month. That was to include marketing and article writing. Two articles where written when I should have had nine, they where suppose to help create marketing pages to this day nothing of that sort has happened. You are better off using google add words. I am calling my bank and requesting a refund read more

WATCH OUT FOR THIS COMPANY! Please do not sign up for these people. They don't even deserve a star. They are scam. I had the worst experience with them and they didn't deliver their promise as well they are very nasty. They have managers who are even very rude and doesn't even let you speak. Please do not let yourself get into this trap. Those 5 stars below must be all fake! read more

Update 04/03/2015: I have now started receiving collections for services unpaid. This is outrageous, as I did not continue paying for their services and yet they still kept my account active. Again, another poor management decision. ------------------------- I am a past user of the LocalVox paid service of $300/month. Really wanted the service to help my business, but it was far from helpful. First, the articles from the assigned writer was very basic, with poor grammar and several spelling errors. But, I found out that this is a way an article can get more finds by a search engine. Poor practice, because I don't want to have my clients read my articles that look soo poorly written. I had to correct all articles before they were published... I didn't know the writer wasn't a well-trained writer. Maybe anyone can write articles, so hire just anyone. The writer also didn't know my industry, nor did the account manager. Restaurants may see their service as beneficial, because everyone should know how to write an article on how delicious a meal can be. But, when dealing with a professional service most people don't understand fully, then its not great to see your name associated with a poorly written article. And the pictures for the articles were less than well thought of. Some were of very bad taste. Secondly, Google Adwords has helped more than adding my site to a ton of directories that the average person doesn't use. I have continued getting just as many hits to my site as without this directory listing service. Third, Yelp is great, as it continues to bring more than LocalVox could ever, and for free. I had the same thoughts on these negative yelp reviews hurting a business and the good ones didn't get through, but that was all before I understood Yelp and how it worked. If you want a positive review about Yelp to show up, then find a user that has written more than the one review for your business. Then, you, the business owner, can simply reply a thank you to that reviewer, and voila, increase the chance that positive review shows up (it usually works once done.) So, the negative article on Yelp isn't fair to their business. Fourth, the account management can't even stick to the terms of a contract. If you don't get paid from an account, why continue working with them? It states in the contract service ends immediately. Why string it on? Also, month-to-month was written in the contract after the initial 6 months. The account manager received my email cancellation, then proceeds to tell me that it auto-renewed for another 6 months. Really?! Fifth, a new account manager, after my initial one was let go or quit after a few months, tells me, "I want to rewrite our whole SEO strategy for your business,and take it in a new direction." Yeah, no! Everyone who works with SEO will tell you you don't ever do this. You'll start over from where you were, wasting the businesses money. Really not good. Lose 6 months of effort is a really poor strategy. LocalVox did not help my business. If anything, it caused me to lose business, as I lost clients through their article email blastings. Read them articles before they are blasted, or you'll be sorry. So, please don't throw away your money to a company who doesn't know how to stick to their own contracts and has other bad practices. If you are in a niche industry, this is far from what you need. Google and Yelp your way to success! read more

Worst marketing company I've ever worked with... Over promised and under delivered. Churn 'em and burn 'em. Their parent company white labeled Yodel and use this as their customer portal. Their keyword selections are overly broad and setup to eat through your campaign as quickly as possible. They don't bother learning about the needs of your business or about the services that you offer. Someone skims your website content then puts a crappy campaign together. Never again. Not worth the money, effort, or time. read more

Brilliant people, brilliant services. Try them for online marketing and they will meet your expectations seamlessly!

Worst marketing company ever! Do not put your trust in them. You will ultimately end up wasting your time, energy and money. Getting a hold of anyone who knows anything is a full time job on its own. You're better off with an average teenager who would know more about marketing than these guys. Nearsay gets you absolutely nowhere. They're just not cut out for what they specialize in. They will gladly cheat your company of money while delivering zero results of all the things they promised. AND, since sometimes real reviews are filtered (a lot of times for this particular business- fishy!!) I decided to give them a tip. Feel free to locate it at the bottom. read more

I've been using localvox for a year and a half and its been great. I like the fact that my content is now ranking on google and the Social inbox saves me so much time. Brendan my account manager is also great!! read more

They have called me numerous times over the year(s) despite me asking them not to call anymore. Its not really cutting edge technology, rather generic and not worth the big $$$ they want you to cough up. Theres good reason why they dont publically display their prices - they force you to provide your information ("fishing" for data) and then hound you. From what I've learned, the people doing your so called "marketing" at localvox arent doing anything you can't. If you are willing to do your homework and learn simple programs yourself - like social media, google, blogging & other everyday user programs - you can do your own local online marketing just as effectively for 80% less, plus you'll learn valuable skills. read more

Raphael was so great about following up throughout the introduction process. They take the time to get to know your business and what your goals/needs are, and walk you through a shared computer screen of proven results with existing clients. He explained all the innovative ways LocalVox can help grow the business. It's actually a lot easier, more manageable, and affordable than I thought it would be. I was worried someone was just offering a service I didn't need or can't rely on but that is definitely not the case here. Would highly recommend. read more

I'm am not the most computer savvy person but Local Vox made things so simple. I couldn't have asked for more. It's been a few months now and I wouldn't change a thing. Everyone I've dealt with at the company has been helpful, great customer service, timely emails. All in all, no complaints! read more

LocalVox has been a tremendous help to my accessories and jewelry business. I was recently featured on Fab and it was because they found me on SEO for "NY Accessories Designers" which LocalVox helped me target. I feel comforted knowing that my business is in a lot more places online and it's really put me on the right track. The support has been fantastic and their content marketing tool is easy enough to use. read more

I would post zero stars if possible. These people are aggressive and are rude to my staff in our office. They are condescending and horribly unprofessional. They will not take "no" for an answer and will continue to call for months at a time when you have stated upfront your are not interested in their services. Go with straightforward SEO marketing anywhere else. read more

I was confused and a little upset about Yelp's "Recommended Reviews" procedure preventing real clients' reviews from showing on my business page, and found the blog from LocalVox Media to be very helpful. Thank you for sharing your insights with us Yelp Newbies. read more