I was contacted by AuroIN as one of hundreds of emails that usually end up in my spam box, but the timing was good for me with their offering and I decided to hear out what they thought they could do for my website. Their first point of contact, David, was an extremely nice person who took a lot of time with me by phone to explain their assessment of my site. I really put him through his paces to make sure this was not a scam service since I'd had no prior knowledge of them and they execute a lot of the work from another country.
Amidst the pandemic, I decided that it was a good time to do some housekeeping for my business, so I went ahead and engaged their services. Given the fact that I've been really busy during this time, I have allowed the time frame to complete the scope of work to extend longer than I probably would have at any other time. That said, by allowing more time to pass, I have gotten the benefit of their being very thorough with all the tasks that they committed to from the beginning.
I had a little hiccup mid-way through in working with them around what my expectations were versus what was completed. When I spoke with David about the progress, this turned out to simply be an issue of not yet speaking with the right person about the technical work. David was very patient with me during our phone call and continued to provide very good, sincere communication. Then, as soon as I was connected with a gentleman named Manas, the person who was actually executing the work, all of my concerns and issues disappeared. I was able to communicate all of my needs to Manas and have them completed with excellence.
So if I have any tip for future customers, just make sure to speak with the technical team lead as soon as the project starts. David is in the marketing / outreach department for the company and is a great touch point person for the project overall, but for the execution, Manas or other tech leads are who you should interface with asap.
Overall, their commitment to quality work and making good on their promises has been as good as one would hope for in dealing with any company. Going from wondering whether they were a scam (as an unsolicited email) to recommending them for their work, all of that is owed to the fact that they have great communication and they do what they say.
I paid in full upfront as part of the deal that I made with them, so that speaks further to their integrity and long term work commitment. If any less reputable company had already received the money, they might be less motivated to finish strong. That has not been the case at all with this group.
I hope this helps you in your decision of whether to work with them. And here's my website and product story, if anyone is curious: https://www.diningelevated.com/how-we-started read more