Customer Satisfaction is our most important motivation
My name is Jakob, the CEO of ECommerce Partners. We are amazed regarding the vicious attack by Paper Presentation. The satisfaction of all our customers is of utmost importance to us.
Facts for the record
True, we have been contracted by Paper Presentation to develop a new site, which we did and got paid for. The original project followed the standard development process and approval procedures, starting with design on which we do have a sign off by the client. The site was implemented on time, presented to the customer and accepted.
The bone of contention
Subsequently we offered as a second phase a migration of existing data to the new site. The response to this offer was delayed several months. When we finally received the heads up for this new phase it turned out that responsibilities for this project had changed and we were dealing now with the CEO directly, instead of the consultant who had supervised the project up to this stage. As a result we were faced with a set of completely new requirements, which have never been discussed before and went far beyond the scope of the project. Once we explained that certain things we will provide as courtesy, but some of the changes will translate into additional cost, the new person in charge became very agitated and hostile.
Our offer
Since that incident we have offered time and again to resolve the open issues amicable and to the full satisfaction of the client. We, at ECommerce Partners enjoy a great reputation, which is the basis for our continuous success. We do have an impressive reference list of many satisfied clients, whose online business we transformed into extremely successful ventures. Our reputation is our most important asset. That is why we offered Paper Presentation to go far beyond the call of duty and our contractual obligations to satisfy their requests. But, as a business there is a limit to what we can do for free. We do not understand why this should be met by such unfounded hostility.
I invite everybody, who has an interest in this subject, to convince her/himself of the high standard of our professional environment, the quality of our products and the satisfaction of our existing customers. read more
