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    Vitale Carlo DVM

    3.7 (3 reviews)

    Services - Vitale Carlo DVM

    Pet physical or wellness exam

    Pet vaccinations

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    Banfield Pet Hospital

    Banfield Pet Hospital

    (58 reviews)

    I have been visiting this location for approximately one year. Prior to this, I utilized another…read morelocation, which did not meet my expectations. My feline companions also expressed discontent with the previous location. In contrast, my experience at the Walnut Creek location has been vastly different. My cats have developed a positive rapport with the staff here. Even my Kimber, who generally dislikes veterinary visits, is able to tolerate the staff. This is consistent with her personality, as she is affectionate at home and enjoys interacting with everyone, but experiences anxiety when placed in a crate and taken for a car ride, both of which she dislikes. My sweet girl fell ill and was diagnosed with kidney disease. The staff was exceptional throughout the entire experience and process of the passing of my beloved Joy. They demonstrated remarkable compassion and thoroughly explained each step. I cannot imagine navigating this difficult time without the staff's support.

    Let me tell you about loyalty…read more Fourteen years. That's how long my dog Bella trusted Banfield. That's how long I trusted Banfield. And y'all fumbled her in the end. Everything was "fine" when she was young. Easy cases, routine visits, collect the check, keep it moving. But the moment Bella got old--when she actually needed real care, that's when the cracks showed. No, not cracks... the whole system collapsed. You suspected cancer of the tongue. You pushed a $300 test. I said yes because this is my dog, my family. Meanwhile, a specialist tells me that test can't even give real answers. But guess what? My money was already gone. Then you come back with, "Good news, no cancer!" Oh really? Because when I bring her back, after she sits in a crate ALL DAY, you hit me with: "Oh...the test is inconclusive." So what exactly was the good news? Because from where I'm standing, that was confusion wrapped in a bill. Fast forward. Bella is struggling. Constipated, uncomfortable, clearly declining. I call for help. And what do you recommend? Psilocybin. Yes. That psilocybin. Like I'm supposed to go pick up psychedelic mushrooms for my dying dog. I checked Target. CVS. Nothing. I call back, you double down. I go to a pharmacist, they look at me like I've lost my mind. Turns out you meant something like Metamucil. So now I'm grieving and fact-checking my vet? And let's talk about access, because every time I called, I'm sitting on hold for 20 minutes like I'm trying to win concert tickets. This is a veterinary office. Not a radio station. Now we get to the day. Bella's last day. I bring her in for a follow-up, and the front desk is asking me about dermatitis. Dermatitis? My dog is declining, and y'all are reading from the wrong script. Disorganized. Rude. Confused. No awareness of the moment. Then comes the hardest decision I've ever had to make. The vet recommends euthanasia. I say yes. And a few hours later, my 8-year-old daughter and I are saying goodbye to someone we loved for 14 years. We paid for keepsakes--her fur in vials. Something small to hold onto. They ask if we want to wait. We can't. We're shattered. We choose to have it mailed. Weeks go by. Nothing. So now, in the middle of grief, I have to chase you down. You say, "Oh, it's ready--but we can't mail it because it's breakable." So the option you gave me... was never actually an option? I go in--reluctantly--because the whole point was not having to come back. And what do I walk into? More confusion. They can't find the fur. They're looking for the card. The card isn't even in an envelope. Nothing is prepared. Nothing is handled with care. Nothing is handled with dignity. Nothing is handled like this was someone's family member. Let me tell you the difference. I canceled an appointment with Bella's ophthalmologist--a doctor who barely knew her--and told them she passed. Within a week, they sent a condolence card. They donated to University of California, Davis in her name. That's what compassion looks like. That's what professionalism looks like. Banfield? You had 14 years with Bella. And when it mattered most--you showed me exactly what that loyalty meant to you. Nothing. Banfield stinks.

    Civic Feline Clinic - The resident cats that greet you!

    Civic Feline Clinic

    (178 reviews)

    I've been coming here for years and do enjoy the staff and friendliness--ands it's not as pricy as…read moreother places either! They also sell prescription food right here (from small to large amounts). I would highly recommend this vet for all your kitty needs. :)

    I was forced to come here again because my cat was seriously ill and my regular vet couldn't get us…read morein. If there had been any alternative, I would have taken it without hesitation. This place confirmed exactly why I never wanted to return. The staff is astonishingly unprofessional. Not just indifferent, but actively dismissive and condescending. Every interaction felt like pulling teeth. Basic questions were either ignored, answered vaguely, or met with visible irritation, as though I was inconveniencing them. It was clear they didn't have the answers to such basic questions, including about the products that they sell at a crazily inflated price. There's a level of attitude here that goes beyond burnout or a bad day. It seems to be ingrained in their hiring practices. What's worse is the complete breakdown in communication. It was unclear if messages were relayed, calls weren't returned, and no one seemed remotely concerned about the urgency of the situation. I waited THREE DAYS while my cat was critically ill for a callback that never came. When I finally reached the doctor, she admitted she had received my messages and simply chose not to respond. She was 'busy'. No apology, no urgency, no accountability. Just defensiveness and indifference. The waiting experience was equally infuriating. Long, unexplained delays with zero updates, no transparency, and no sense that anyone was managing patient care in an organized or competent way. You're just left sitting there while the staff moves at their own pace with no regard for the seriousness of the situation. And then the misdiagnosis. Completely wrong! I had to rush my cat to an emergency vet (VEG ER, 2431 San Ramon Valley Blvd, San Ramon), where the contrast was immediate and stark. They treated us with respect, communicated clearly, and handled my cat with care and compassion. Everything this clinic failed to do. (I HIGHLY recommend VEG. They do an excellent job with the pets AND the owners. And they don't nickel and dime you.) When your pet's health is on the line, you need competence and compassion. not arrogance and neglect. I wouldn't trust them with a routine check-up, let alone a serious medical issue. Avoid this place at all costs.

    Pets Eternal Rest - Our sweet boy.

    Pets Eternal Rest

    (224 reviews)

    This is overdue. I can't express how much this whole team helped me after my tiny fur baby passed…read moreaway. I was scared to hand her over because I didn't trust that I'd actually get her ashes back (I fear some places lump all pet ashes together). I called all over the bay area and no one gave me enough confidence until I spoke to Dr. Ramos from P.E.R. She actually spent a lot of time hearing me out, then making calls to ensure all of my fears were just that- fears. I was treated with respect and kindness. When I brought my baby to the center I was given space and time with her to grieve before she was taken. This was much harder than expected so their set up and process was appreciated. The team was very communicative and helpful. When her ashes were returned to me a couple of weeks later, I was extremely touched that they felt moved by my baby's story and had kindly added little treasures that I will always cherish. I never expected to lose my beloved pet and I don't wish this on anyone, but having this team help get me through it was a gift. If you're reading this it means you're probably grieving your own loss. I'm so sorry. Have faith and confidence here. Thank you from the bottom of my heart, Dr. Ramos and Pets Eternal Rest team.

    I don't usually write reviews about experiences this personal, but I felt compelled to share mine…read morewith Dr. Cheryl Ramos. I've been going through the most devastating time and experience of my life, and still am, after losing my fur baby and soulmate. During this heartbreaking time, Dr. Cheryl has shown an extraordinary level of compassion, honesty, and care. She communicated clearly, was patient with my questions, and treated my situation with sincerity and respect. What stood out most was her transparency and the gentle way she handled everything. Even in the middle of overwhelming grief, she provided reassurance and comfort through her professionalism and kindness. It's clear she truly understands the deep bond we have with our furry family members. I'm deeply grateful for the way she supported me during such an unbearable and emotional time. If I could give her 10 stars, I absolutely would. If you're looking for a veterinarian who genuinely cares and provides the type of end-of-life service she offers, I highly recommend Dr. Cheryl.

    Vitale Carlo DVM - vet - Updated May 2026

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