日本文は英文の次にあります。 I am currently preparing to relocate back to…read moreJapan with my beloved family--one dog and four cats. I recently switched to this clinic after learning they have Japanese doctors and staff who are highly experienced with the strict pet import process for Japan. From the start, they answered all my questions and concerns with such promptness and accuracy, which instantly eased my anxiety. When I brought one of my cats in for a rabies vaccination, I requested Japanese assistance, and a wonderful Japanese staff member accommodated us. The clinic and examination rooms are exceptionally clean, and the wait times are very short. The staff member was so warm and kind that even my cat warmed up to her right away! She listened so empathetically to all my worries about our big move, and a huge weight was lifted off my shoulders. We are still in the middle of our preparations, but thanks to this wonderful team, I feel confident that everything will go smoothly. I am so deeply grateful for their heart-centered support! 大切な家族である愛犬1匹と愛猫4匹を連れて、日本への本帰国に向けて準備を進めています。日本へのペット輸入における厳格な手続きにとても詳しく、日本人ドクターやスタッフがいらっしゃると聞き、こちらの病院に切り替えました。最初のお問い合わせから、こちらの質問や不安に対して非常に迅速かつ的確にお答えいただき、気持ちが一気に楽になりました。 先日、猫1匹の狂犬病ワクチン接種のために伺った際、日本語での対応をお願いしたところ、素晴らしい日本人スタッフの方が担当してくださいました。院内や診察室は驚くほど清潔で、待ち時間もほんのわずかです。スタッフの方はとても温かく親切で、我が家の猫もすぐにすっかり懐いていました。 大移動に対する私の不安にもとても親身に耳を傾けてくださり、肩の荷がすっと降りるような思いがいたしました。準備はまだ半ばですが、この素晴らしいチームの皆様のおかげで、すべて順調に進むという安心感で満たされています。心に寄り添った温かいサポートに、心より感謝申し上げます。

I've been taking my dog Iggy here for the past 4 years now. While the price may be a bit higher…read morethan other vets, there is a reason you pay a premium. They truly care about your pets and do the best they can. My dog has anxiety and is always a nervous wreck when I bring him in. They tailored the visit to get him in and out with his shots as quickly as possible so that he wouldn't have the time to freak out. They are always consistent and do their best to provide great service and educate you on what may be going on with your pet. Overall, I'd recommend this vet to anyone as they have always taken such great care of Iggy. Sorry again when he gets a little snappy when you try to check his temperature

Best vet in the Bay Area, and Dr. Ramos is truly the best! We've had some bad experiences with…read moreprevious vets, so finding Walnut Creek Veterinary Hospital has been such a relief. Our little dog recently had to undergo multiple tooth extractions, and the entire team made what could have been a very stressful experience so easy and seamless. They took such amazing care of him, kept us informed throughout the process, and made us feel so reassured that he was in the best hands. Every single staff member is incredibly kind, compassionate, and genuinely cares about the animals they treat. We couldn't be more grateful to Dr. Ramos and the entire team. Highly recommend this place to anyone looking for a vet they can truly trust!

These folks are wonderful. We have a really challenging cat (terrified, really hard to manage when…read morescared) and they were so patient and kind with her, and helped us get her through the procedures and back home safely. Our kitty is now home and recovering well!

The entire staff is professional, thoughtful, and cares about the pet and it's human. They take…read moretheir time with your pet to make sure they feel safe. I've been using Modern Animal for 2 1/2 years and have always had an excellent experience.

We've been taking Espy to Modern Animal for the past 3-4 years, and experiences like this are…read moreexactly why we continue to love them. About two weeks ago, Espy suddenly developed a limp, so we brought him in and had X-rays done. He seemed to be getting better, but after playing with another dog over the weekend, his limp suddenly became much worse. Naturally, we were really worried. It was Saturday, and all of Sunday's appointments were already taken, so we started a live chat with one of Modern Animal's vets. The vet was incredibly helpful. They asked us to upload a video of Espy walking, talked us through what they were seeing, gave us guidance on what to do next, and - just as importantly - gave us some peace of mind while we monitored him at home. We were also able to refill his medicine through the APP which allows us to pick them today. What impressed me even more was that on today (Monday), Modern Animal proactively followed up to ask how Espy was doing. I was able to send them a new video showing that, thankfully, he was already doing much better. It may seem like a small gesture, but that follow-up meant a lot to us. The entire experience showed what Modern Animal does so well, the combining technology and convenience with genuine care.

I highly recommend VCA Encina Veterinary Medical Services. With all of our animals we've gone…read morethere. and our animals have gotten the best pf care. When I come in with our Cannolli, our regular vet wasn't in. We saw Dr.L.Milauskas and was very nice. She was very sweet and Cannolli liked her. She explained everything to me. I would recommend her. Patty

Great experience throughout - excellent communication from all, detailed attention during my cat's…read moreovernight care (including a photo for cat mom!), clear review of post surgical care instructions and 'follow up' details from test reports for cultures and biopsies that required extra time.

I was able to take my cat in immediately after calling and the staff and doctor were incredibly…read morekind, professional, and supportive. They took great care of my pet, helped put together a step-by-step investigation plan, and also answered our many questions along the way. Thank you, Layla, Dr. Nguyen, and everyone else at Ygnacio Animal Hospital!

The practice manager has no compassion and is a bully. Told them we would we would pay extra for…read morebeing late due to traffic and when we arrived he never even appropriately professionally spoke to me. Instead with his "gay" voice let me show you how it's down around here" snap blah blah. Cut me down wouldnthelp me with my dog. Scared my disabled son. Worst hospital ever! I run a rescue in the Bay Area and I would never refer anyone to this unprofessional office. I have more experience with dogs than he's had in his lifetime.

Recently, I encountered a concerning situation with Muller Hospital's process of communicating to…read moreme that left me upset. I reached out to the hospital immediately. In response to my concerns, Dana, was genuine and compassionate. She acknowledged my right to feel upset and expressed her concern. Jamie then called me from Patient Services, eager to understand the situation and provide further assistance. The following day, I went to the hospital for my Shih Tzu, Fannie's, vaccine. During our visit, Jamie met with me and discussed our concerns. We spent time exchanging information and addressing any lingering issues. Jamie recognized my distress and assured me that the situation would be handled promptly and effectively, emphasizing that such incidents wouldn't recur. For me, this experience highlighted the importance of effective communication and understanding between pet owners and veterinary professionals. While the hospital's medical expertise is so highly invaluable, it's equally crucial to have a supportive and empathetic environment where concerns can be addressed and resolved. The hospital's handling of the situation demonstrated exceptional professionalism and care. By acknowledging the mistake, taking responsibility, and sharing the information, they provided a clear path forward and fostered a sense of trust and confidence. This approach is particularly important when dealing with our beloved pets, as it ensures that we feel supported and understood during challenging times. Thank you Ann Zeltner & Fannie

We have three dogs... Cooper, Jerry and Biscuit. They are patients at Muller Vet for over 10…read moreyears. There's plenty of parking and the office is clean and well organized. From the front desk staff to the doctors and assistants, this office has the best bedside manners. They are super friendly and professional. My husband and I never feel rushed during the appointments. I highly recommend this office for your pet medical needs.

Obsessed with this location of Banfield! Stacey at the front desk is an absolute gem -- always so…read morewarm, welcoming, and on top of everything (and she always has the coolest nail designs). Every staff member I've met has been so sweet and clearly adores my pup as much as I do I also really appreciate how upfront and honest they are about pricing, no surprises! I'm moving out of state soon and this place has made it so hard to say goodbye -- I'll miss this team! Wish I'd found them sooner!

I have been visiting this location for approximately one year. Prior to this, I utilized another…read morelocation, which did not meet my expectations. My feline companions also expressed discontent with the previous location. In contrast, my experience at the Walnut Creek location has been vastly different. My cats have developed a positive rapport with the staff here. Even my Kimber, who generally dislikes veterinary visits, is able to tolerate the staff. This is consistent with her personality, as she is affectionate at home and enjoys interacting with everyone, but experiences anxiety when placed in a crate and taken for a car ride, both of which she dislikes. My sweet girl fell ill and was diagnosed with kidney disease. The staff was exceptional throughout the entire experience and process of the passing of my beloved Joy. They demonstrated remarkable compassion and thoroughly explained each step. I cannot imagine navigating this difficult time without the staff's support.

CFC is nothing short of amazing. After 16 years and 3 very loved and spoiled kitties, our final cat…read morehas crossed the rainbow bridge. From day one, Civic Feline has provided the absolute best, most compassionate care that I could possibly imagine. They're well run, organized, accommodating and so dedicated to top-notch care. Special kudos go out to Dr. Kuperman and Dr. Roach who have consistently gone above and beyond, from a medical and budgetary standpoint. Candid honesty, kindness and dedication through and through. Also, Lin at the front desk is so welcoming, friendly and dedicated. The entire staff is like a dream team. Thank you all so much for everything over these wonderful 16 years. Our entire family is so grateful for everything.

Horribly and astonishingly arrogant and unprofessional people, from the front desk to the Managing…read moreDrs. They blame shifted their medically ignorant and neglectful malpractices onto me, the pet owner, and then just said, "sorry that happened to your cat"... Meanwhile, my cat is having grand mal cluster seizures 1.5 days after her annual visit for literally this exact issue, because they didn't give my cat the medication I dropped her off with that they prescribed her after diagnosing her with epilepsy the prior year! They said I misinformed the tech.... I'm sorry, what?! What was the misunderstanding? I handed her my cat and the medication and said she didn't get her dose this morning because no one instructed me to give it to her or not before her procedures. The girl said she would "definitely let the Dr. know" - verbatim. So all I get is a, "sorry that happened to your cat" - verbatim in a phone call and an email from one of the Drs. Oh, btw, I also got understandably frustrated with the Dr on the phone for the lack of real empathy and genuine remorse. The apology was not an apology, and she just kept asking me what I wanted as a solution. I said for you and your practice to take responsibility and figure out a way to gain my trust back! It was not a hard request, but she eventually hung up on me and then the next day, like a coward, she emailed me that they would no longer see me or my cat as a client.... BECAUSE I CALLED YOU OUT ON YOUR MALPRACTICE AND LACK OF REMORSE AND EFFORT IN FINDING A SOLUTION THAT SAVED A CLIENT'S TRUST IN YOUR CLINIC?! This low life actually had the balls to tell me that there was supposed to have been an intake form that they should have had me fill out. So.... again, I got dropped as a client for YOUR BAD PRACTICES?! So much more happened, it is overwhelming. I would never trust my pets here again. Very disturbing. Also, the bad comments I have read here are VERY true. I wouldn't believe a single positive review here, I am astonished they have any. They seem like fake reviews honestly. They claim that the prices aren't high - false. The staff is friendly - false AF. The treatment of the pets is great - SO FALSE. One more thing, I called out one of the Drs for being drugged up or drunk during my first ever visit there! She was so jumpy when my cat hissed a couple times (given animals can sense evil and Muller Vet, who I took her to once I got dropped, she was purring for and rubbing on the Dr who just understands that you treat pets with care) and I had to even navigate every step of the damn appointment. Her speech was slurred, her eyes were lazy, she couldn't tell me what any next step was... I called that out, have the emails, and just more of the same acknowledging BS. HOW IS THIS A SPECIALTY CLINIC?! This is the email I received regarding not giving my cat the medication. Note that I had called them to ask about if she did get her medication and they put my on hold for over 15 minutes just to determine that it was not in her notes, which shows me they do not complete their appointments thoroughly with documentation. The follow up call was 1 day later and she doesn't have seizures usually until 1.5 days after her missed dose. I also stated she had 3 seizures: "Good morning, I hope this note finds you and Emmy well. Maggie let me know you had some concerns around Emmy's phenobarbital administration while she was here for her exam last week. I was sorry to hear that she had a seizure the following day although I was a bit surprised since it wasn't reported to the technician who called to check on her at noon the following day. I have reviewed our records and chatted with the technician assistant who spoke with you at check in and assisted with the procedure. I can confirm that Emmy did not receive a dose of phenobarbital while she was here. I know dropping off your kitty can be busy and stressful and I did not see in your written notes and the technician assistant did not clearly hear you asking us to administer the medication while she was here so she did not receive it. Looking back, I do not think we would have been successful at administering any oral medication to her in the clinic due to her high level of anxiety. Unfortunately, she becomes very stressed here, which is why we need to sedate her to examine her. I hope this provides some clarification for you. Please let me know if there is anything else I can do for you or Emmy. Sincerely, Regina Roach, DVM Civic Feline Clinic (925) 930-9226

Cheryl is truly amazing. I had to reschedule a few times because I simply wasn't ready to say…read moregoodbye, and she was incredibly understanding, patient, and accommodating throughout the process. Her calm demeanor, compassion, and presence brought so much comfort during one of the hardest moments of my life. Charlie Bear was so much more than a dog, he was my constant companion for 15.5 years, through every chapter of life. Saying goodbye was heartbreaking, but Cheryl helped make an impossible day a little more bearable and Charlie went so peacefully. I am deeply grateful for the care, kindness, and respect she showed both Charlie and our family. Thank you, Cheryl. I cannot recommend you highly enough.

Cheryl was fantastic. Every step of the way she was communicative, empathetic and caring. Letting…read moreour dog of 15 years go was one of the hardest things my wife and I have experienced. Cheryl was excellent. She explained every step and made the experience tolerable. Highly recommended. Thank you Cheryl!

Lacy, our Labrador was able to get a chocolate cake that was cooling on the counter. Thankfully, we…read morenoticed almost right away. We knew about VEG and called, let them know we were coming in. After we arrived the Dr accessed and then emailed an estimated cost to which you agree to and pay electronically. Melissa A. was Lacy's nurse/tech, I don't know her title exactly but she was AWESOME with Lacy ( and me, lol ). First she administered drops in her eyes to make her vomit. After it works then they reverse it with a shot. Then they rehydrated her via IV. Followed by charcoal mixed with baby food to absorb anything left. Lacy stayed with us the entire time, it seemed like most pets stayed with their person. During our close to 2 hours there I witnessed a ton of tug on your heartstrings stuff. I watched them treat a lot of dogs for different things, someone brought in their snake. Everyone working there was calm and gentle with the pets and the people. Emergency vet isn't cheap but I am so grateful to them. Lacy is feeling fine now. We have now nicknamed that cake our 1000 dollar cake;) If your pet needs them I highly recommend!

I have had really great visits at VEG in the past. But after today's visit I'm not sure they have…read moremy pets best interest at heart or if they are more focused on how much they can charge me. I was dismissed and full on disrespected by Dr Katy Wilkinson. My dog can be reactive/anxious at the vet. I called before coming asking if I should give home his trazodone/gabapentin to keep him calm and they instructed me not to do so. Which I listened to. After explaining my pets symptoms and behavioral issues I also explained to the Dr how my pet does better with exams when I'm out of the room because he is very protective over me. After hearing everything DR Wilkinson determined they would want to move forward with an XRay and said he'd need to be sedated. I informed her he's had X-rays at his primary vet without sedation and an ultrasound at VEG without sedation before. But she was firm she would need it. She said she would try to examine him first with the muzzle on and go from there to determine if they could do it without sedation. Her and her helper came in the room, huddled over my anxious dog on the couch and tried to examine him in front of me. He was growling and I reminded her he does better with me out of the room. She asked me to step out, which I did and watched through the blinds. They finished in 30 seconds max. After opening the door she goes yeah we have to sedate him since he was thrashing and snapping at us during exam (this never happened I watched the entire 30 second exam). I asked her if they could try to do the X-rays without sedation and if it didn't work they could sedate him. She said she would not. I explained I don't understand why we wouldn't even try when they've been able to do it before without sedation. She said "I'm not sure how they did it at your vet if they had to pin him to the table but I'm not comfortable doing that here" (said this about 5x in the next 20 minutes) insinuating that I take my pet to a place where they abuse my dog or that I'd be okay with someone doing that to my pet when I would never do or say such a thing. It was insanely rude to be saying such a thing to a pet parent. She also repeatedly said "I refuse to put my staff in danger" which o would never ask for and assured her I care about her staff as well but don't see how they would not even attempt if it had been done before. At this point in the interaction I tried to see if my primary vet could get him in for X-RAYS,but they couldn't. I let her know we could proceed with their plan but I wasn't happy with my experience and disappointment in the staffs care today. She tried to back and forth with me about why it makes sense to examine a dog with anxiety by crowding him on a couch then tried to send me to sage veterinary. I declined and said I just want my dog to be okay and taken care of here. Then she goes fine we can try to do the X-ray without sedation but you'll have to help me because I'm not putting my staff in danger. I refused. At this point I didn't have trust that she had positive intentions or even wanted to help. They switched drs and I got dr kwon instead who was AMAZING. She actually listened, did the exam on my pup with me out of the room and said he did surprisingly well (LIKE i SAID HE WOULD IN THE BEGINNING) she agreed to do the X-rays without sedation and guess what, done in 10 minutes vet tech said he did great! Her assistant Kyle was so so helpful too! If dr Wilkinson actually tried to assist my pet instead of taking the easy way out through sedation and not insinuate I take my dog to a vet in the alley where they pin him down. I'd probably have a positive experience from the start. Trying to shame a pet parent who is asking questions or trying to save on an expensive bill when it is possible is insanity. I take care of my pup, love him dearly and the fact that a vet insinuated otherwise was so upsetting. If you do come to VEG stay away from DR Wilkinson