Great Doctors. Great staff. Great service. Thank you Dr. O…read morefor giving my eyes the attention that was needed to fix my vision

Visited Dr.Martin for the first time. Great experience and wonderful staff. Very thorough eye exam.read more

I have been a patient of Dr. Robert Moore for several years and have consistently received…read moreexcellent care, He is an exceptional eye doctor who takes his time to provide a thorough exam as well as explain and answer questions. In addition to his vast knowledge, he stays up to date with the latest technology to provide the best care. His office staff are amazing! They are friendly, helpful and knowledgeable as well as kind. I am so thankful for Dr. Moore and his staff and would recommend to all for excellent eye care and outstanding customer service!

The most thorough eye exam I've ever had! Thanks to Dr Moore and his staff, they were all amazing…read moreand accommodating and it was such a pleasurable experience.

Need to learn how to do better on filing insurance. Nice people though but their glasses are very…read moreexpensive.

AVOID THIS! GLASSES are TERRIBLE! I wouldn't recommend the doctor at this point. I spent almost…read more$800 on glasses and $1000 total including the visit. Product is defective and the lens has a stress crack. If I had broken them, I would have gladly paid for the repair. But even though the product is defective, they are charging me $65+ to address the problem. While I was in the office, someone else came in to return his glasses because he could not see out of them. So the moral of this story is to AVOID THIS PLACE. I told them I would never return and they were fine with it. They don't care about customers, their experience, or their healthcare. As a healthcare provider, they should be ashamed of themselves.

This review is about to sound very disorganized, because the situation was chaotic. My doctor, Dr…read more Cook, moved to this location from the 280 LensCrafters. I have always had a wonderful experience with him & his team at that location. I called the 280 store trying to order new contacts & to get a sample pair. I was told he's at the Galleria location on Saturdays, so I went the following Saturday. I was then told that he wasn't there, & I should come back the next Saturday. I came back the NEXT Saturday, he wasn't there & they told me I would have to contact his new office. Mind you, I was going out of town that weekend & expecting to get new contacts this day. I get the Tuscaloosa store information, & they tell me to call on Tuesday when Dr.Cook will be there. I call on Tuesday, the desk woman tells me they don't have my information, but says Dr.Cook will email me my prescription. I let it be known that I have been trying to get this done for weeks & I am going out of town that Thursday. I even offered to drive from Birmingham to Tuscaloosa if it meant I could get some contacts that day (Tuesday). I was told that couldn't happen. After I express NICELY I need these sample contacts TODAY after jumping from place to place for WEEKS, the front desk woman hangs up on me. I did not once raise my voice or have a nasty tone, all I did was express that this has been extremely difficult & I would like for this to be solved today. I have absolutely no problems with Dr.Cook himself & have always had a great experience, none of this review is directed at him or the great quality of work he does. As a person who's been in customer service for over 8 years, when someone representing a business hangs up a phone on a customer for no reason other than not wanting to fix an obvious mistake, they should not be in customer service. Anyway, I was told Wednesday my prescription would be sent to the Galleria location, it wasn't. After ALL THIS, on THURSDAY, the day I leave for my trip, I get a call saying the Galleria has received my prescription, but it's expired (by a few months) & I would have to get another eye exam before getting contacts. I don't think I've ever experienced such horrible misinformation in my life. Weeks of trying to simply order contacts for NOTHING. Don't waste your time here, they have zero clue what they are doing. I'm leaving this review for both the Tuscaloosa & Galleria location, because they really joined forces to make sure that I had the worst experience possible.

I went into this establishment today, with my sunglasses. The frame was bent and they did a…read morefantastic job of fixing them, free of charge. I did not even purchase the glasses from this store and they still helped me. Highly recommended!

Feb 2025 don't go to this clinic . The receptionist is rude . My spouse went to see the doctor he…read morechecked insurance had changed no asked or cared he was charged a 75 dollar co pay. He has eye med through the company he works for . I spoke to rude receptionist. I then called back on Monday to speak to office manager I was not allowed to by same ride receptionist. They keep on saying no coverage cause he is diabetic. I looked eye med says nothing about that . Plus they never asked his policy number so how do they know if they don't check . Hate to lose Dr wilhite . But hate his staff more . That's the last money they will get off me . Not going back.

Dr. Davis has always taken great care of me and our family. Thorough and explains his findings.read more

This is the worst customer service ever from a medical office. If you have an appt be prepared to…read morewait, wait, and wait.

they change policy and doesn't cover lost glasses with Medicaid ,never going back to this officeread more

Dr. Sputh fixed the cataracts in both of my eyes in May and June, 2019. The process was painless…read more My recovery was fast. And the results are great! I am 55. It took 15 years off my vision. Crystal clear now. I give my strongest recommendation to Dr. Sputh.

From the owner: Advanced Cataract Surgery, Glaucoma Care, Complete Eye Exams For Adults And Children. Glasses and…read moreContact fittings.

In my opinion a doctors behavior outside of work especially when volunteering and representing your…read morepractice is just as important as your behavior in your office. I had the unfortunate experience of meeting Dr Gretchen Langkawel at Homeless Connect this past Saturday because I also volunteered with them. Because of the room set up we did not necessarily know when our guest were done with their exam, and instead of simply speaking to us in a normal calm manner and letting us know our guest was done we were yelled at and berated for talking as if we're not there to talk with and get to know our guests and share our stories with each other. While obviously nothing can really be done I would like for Dr Langkawel to think about what come out of her mouth before she's just starts yelling at someone. This is not high school we are all grown and personally I don't yell at a group full of strangers trying to get to know one another to "stop talking" it's a bit rude.

Caring staff and doctor. Very thorough and knowledgeable about eye health and they have classy…read morestyles to choose from. Good for adults and kids.

I had an incredibly frustrating experience with America's Best Contacts & Eyeglasses…read more Before scheduling my appointment, I specifically called to verify my insurance because another provider had already told me I was out of network. The representative assured me I was in network and even confirmed my copay would only be $10. Based on that information, I scheduled an appointment two weeks out. When I finally arrived, I was told by the store associates that I don't have insurance at all. No explanation, no accountability--just a complete contradiction of what I had already been told. To make matters worse, management handed me a piece of paper and told me to call an automated system myself to verify benefits. I did exactly that, but when the system couldn't directly communicate with the associate, they refused to help any further. So essentially, I was stuck in the middle doing their job for them--and still got nowhere. This place clearly has major communication issues and lacks even basic customer service. Verifying insurance should not be this difficult, and customers shouldn't be left to figure it out on their own after being given incorrect information. Total waste of time. I would not recommend.

The staff at the Tuscaloosa location was very welcoming and understanding. Go see their new doctor…read more Dr. Morton was awesome to work with. I'll be back!

Dr. Box has been taking care of my eyes for more than 20 years I think. One of the most competent…read moreand compassionate doctors I've had the privilege to see. My first visit to the new office was a little rough but they are still working out minor kinks... which is totally understandable. So if that happens to be your experience- I would say choose Grace & Mercy because he's worth the wait and whatever trouble. They got me fixed up the next day and I'm rooting for his continued success. My family and I choose Dr. Box and hope you will too!

Dr box has a great practice ! The staff is courteous and thorough . They also offer a great product…read morecalled f l 41 tent. This tent Works to help prevent migraines and blepharospasm . I have both and the FL 41 tent is a lifesaver . They have it in stock and ready ! Ask about something for migraines when you go in ! Great doctor!