Need to learn how to do better on filing insurance. Nice people though but their glasses are very…read moreexpensive.

AVOID THIS! GLASSES are TERRIBLE! I wouldn't recommend the doctor at this point. I spent almost…read more$800 on glasses and $1000 total including the visit. Product is defective and the lens has a stress crack. If I had broken them, I would have gladly paid for the repair. But even though the product is defective, they are charging me $65+ to address the problem. While I was in the office, someone else came in to return his glasses because he could not see out of them. So the moral of this story is to AVOID THIS PLACE. I told them I would never return and they were fine with it. They don't care about customers, their experience, or their healthcare. As a healthcare provider, they should be ashamed of themselves.

I received my first eye appointment ever here. The technology and friendly staff will definitely…read morehave you wanting to come back. They are amazing. They offer better imaging services so I had the option to not get my eyes dilated which is a plus. You should definitely check them out!

From the owner: We strive to protect the future of your vision by providing you and your family with the highest…read morecaliber eye care in Tuscaloosa, Alabama. Our staff is committed to improving your quality of life by utilizing state of the art technology in eyewear, lens designs and contact lenses.

This review is about to sound very disorganized, because the situation was chaotic. My doctor, Dr…read more Cook, moved to this location from the 280 LensCrafters. I have always had a wonderful experience with him & his team at that location. I called the 280 store trying to order new contacts & to get a sample pair. I was told he's at the Galleria location on Saturdays, so I went the following Saturday. I was then told that he wasn't there, & I should come back the next Saturday. I came back the NEXT Saturday, he wasn't there & they told me I would have to contact his new office. Mind you, I was going out of town that weekend & expecting to get new contacts this day. I get the Tuscaloosa store information, & they tell me to call on Tuesday when Dr.Cook will be there. I call on Tuesday, the desk woman tells me they don't have my information, but says Dr.Cook will email me my prescription. I let it be known that I have been trying to get this done for weeks & I am going out of town that Thursday. I even offered to drive from Birmingham to Tuscaloosa if it meant I could get some contacts that day (Tuesday). I was told that couldn't happen. After I express NICELY I need these sample contacts TODAY after jumping from place to place for WEEKS, the front desk woman hangs up on me. I did not once raise my voice or have a nasty tone, all I did was express that this has been extremely difficult & I would like for this to be solved today. I have absolutely no problems with Dr.Cook himself & have always had a great experience, none of this review is directed at him or the great quality of work he does. As a person who's been in customer service for over 8 years, when someone representing a business hangs up a phone on a customer for no reason other than not wanting to fix an obvious mistake, they should not be in customer service. Anyway, I was told Wednesday my prescription would be sent to the Galleria location, it wasn't. After ALL THIS, on THURSDAY, the day I leave for my trip, I get a call saying the Galleria has received my prescription, but it's expired (by a few months) & I would have to get another eye exam before getting contacts. I don't think I've ever experienced such horrible misinformation in my life. Weeks of trying to simply order contacts for NOTHING. Don't waste your time here, they have zero clue what they are doing. I'm leaving this review for both the Tuscaloosa & Galleria location, because they really joined forces to make sure that I had the worst experience possible.

I went into this establishment today, with my sunglasses. The frame was bent and they did a…read morefantastic job of fixing them, free of charge. I did not even purchase the glasses from this store and they still helped me. Highly recommended!

They waited until after I had already had the appointment and left the building to tell me that my…read moreappointment wasn't covered by insurance. I had told them my insurance information well in advance, and offered to email them a copy of my insurance card to make sure it was covered. They declined, and didn't tell me there was an issue until I went in for my appointment. When I first arrived, they told me I only had a copay. It was not until I was driving home that they called to tell me I had to pay $150 for the appointment. I would have canceled the appointment if I had known there was a problem with my insurance! They didn't give me a chance, and left me with a huge bill, and the feeling of being taken advantage of.

From the owner: Specializing in: - Opticians…read more- Physicians & Surgeons, Ophthalmology - Optical Goods - Optometrists

This is the worst customer service ever from a medical office. If you have an appt be prepared to…read morewait, wait, and wait.

they change policy and doesn't cover lost glasses with Medicaid ,never going back to this officeread more

I have been a patient of Dr. Robert Moore for several years and have consistently received…read moreexcellent care, He is an exceptional eye doctor who takes his time to provide a thorough exam as well as explain and answer questions. In addition to his vast knowledge, he stays up to date with the latest technology to provide the best care. His office staff are amazing! They are friendly, helpful and knowledgeable as well as kind. I am so thankful for Dr. Moore and his staff and would recommend to all for excellent eye care and outstanding customer service!

The most thorough eye exam I've ever had! Thanks to Dr Moore and his staff, they were all amazing…read moreand accommodating and it was such a pleasurable experience.

Great Doctors. Great staff. Great service. Thank you Dr…read more Cole for giving my eyes the attention that was needed to fix my vision

Visited Dr.Martin for the first time. Great experience and wonderful staff. Very thorough eye exam.read more

Feb 2025 don't go to this clinic . The receptionist is rude . My spouse went to see the doctor he…read morechecked insurance had changed no asked or cared he was charged a 75 dollar co pay. He has eye med through the company he works for . I spoke to rude receptionist. I then called back on Monday to speak to office manager I was not allowed to by same ride receptionist. They keep on saying no coverage cause he is diabetic. I looked eye med says nothing about that . Plus they never asked his policy number so how do they know if they don't check . Hate to lose Dr wilhite . But hate his staff more . That's the last money they will get off me . Not going back.

Dr. Davis has always taken great care of me and our family. Thorough and explains his findings.read more

In my opinion a doctors behavior outside of work especially when volunteering and representing your…read morepractice is just as important as your behavior in your office. I had the unfortunate experience of meeting Dr Gretchen Langkawel at Homeless Connect this past Saturday because I also volunteered with them. Because of the room set up we did not necessarily know when our guest were done with their exam, and instead of simply speaking to us in a normal calm manner and letting us know our guest was done we were yelled at and berated for talking as if we're not there to talk with and get to know our guests and share our stories with each other. While obviously nothing can really be done I would like for Dr Langkawel to think about what come out of her mouth before she's just starts yelling at someone. This is not high school we are all grown and personally I don't yell at a group full of strangers trying to get to know one another to "stop talking" it's a bit rude.

Caring staff and doctor. Very thorough and knowledgeable about eye health and they have classy…read morestyles to choose from. Good for adults and kids.