My visit was February 28 2026, I called again on March 25th for a refund for a bad prescription…read more I have poor eyesight so Ive needed glasses to function since childhood, I've had countless eye exams and glasses, but this is my first time receiving a faulty prescription. I had an extremely unhelpful experience with customer service throughout the office from receptionist Jennifer, to eyewear consultant Adrian and finally to the rude manager, sumiya. On Feb 28th after breaking my most updated glasses with a prescription I couldn't get access to, I needed an eye exam asap. I had backup glasses from 2021 but because they were so old I felt it best I get my prescription updated for 2026. so I decided to go to myeyedr for a same day eye exam. (Feb 28) This was the only location available and I ventured the two hour round trip because I needed to order new glasses asap. I was able to schedule online immediately but was automatically cancelled bc they no longer accepted my insurance (Medicaid), I did call to reschedule & confirmed the out of pocket price, $99. They put my card on file as well but I paid cash. This wasn't a problem for me, and I received two pieces of paper as a receipt. The eye exam itself was extremely quick with doctor ramtin nassehi, one of the fastest and least extensive I've had, and I've worn glasses from ages 7-29. I didn't take it as a negative, they are a chain of course. but I did have some worries over how the numbers updated. However I chose to trust the prescription. Nowhere on the receipts was a disclaimer that I had 30 days to dispute, however I was told this is their policy by manager sumiya. who implied to me many times during our conversation that I was mistaken for not notifying them sooner over their mistake. because I was not interested in any of the frames at myeyedr, I used the prescription from Feb 28th to purchase two pairs of glasses, I used overnight glasses and glasses USA. As is typical, it took a couple of weeks for the frames to arrive and both came to me completely blurry, I was not even comfortable to drive in them. The obvious conclusion is that the prescription was incorrect and that is why I was looking for a refund from myeyedr. The next available day I had to call was March 25th, (today) where no one in the office was able to offer me a refund of what I spent, $99 on the faulty prescription. Side note: I was still using glasses from 2021 and felt confident enough in my sight to order two more pairs with that prescription. I have been using them and they do not give me a headache, interfere with my work or ability to drive unlike the pairs I received with the 2026 myeyedr prescription. After speaking to the receptionist, and eyewear consultant Adrian, I was connected to Manager sumiya who implied to me that I was mistaken on multiple accounts, she said I should not have ordered a second pair with the incorrect prescription (I ordered from the two websites within the same day), and that I should not have ordered new glasses with an outdated prescription ( I reminded her that I need to see to drive and work. I will take whatever works) I was offered an eye re-check and to bring in the faulty glasses that I got from the websites to cross check for mistakes. This location is a two hour round trip from me and I still need to make the return with the physical glasses so I wasn't interested in going there. Manager Sumiya eventually offered me the option to go to a more convenient location by notifying that location's manager, however I didn't really see the point. I have a prescription and frames that work for me. I don't feel the need to engage in a drawn out possible solution if I've already found one. Especially since they've lost my trust, and have exhausted my patience. I found manager sumiya to blame me for their mistake on multiple occasions, and the solutions I was offered gave me little comfort in their ability to rectify it. she even told me doctors are humans and make mistakes and that I may be wrong about my hunch that the prescription was weaker, saying maybe my eyes got "better". While both could be true, in my case i found it irritating as i was being verbally dismissed. In general I found the manager sumiya to be accusatory. The issue was not resolved as she told me she would give me a call back after speaking to her managers. From a national chain, I don't think a $99 refund is a hefty ask (I even mentioned concedeing to a partial refund) All in all, I'd avoid this place and probably myeyedr in general and go somewhere with quality reviews and clear policy.

On May 2, 2025 I ordered update lenses for my eyeglasses at the Gaithersburg, Kentland store. I…read moreleft them my own frame to put the lenses in. Paid with my insurance. They told me to come back a week later. Pretty simple, right? I returned on the date they said the lenses were supposed to be ready, and they said it wasn't ready, ok fine. I returned again a few days later, and they said that the company cutting the lenses "made a mistake and cut the lenses for the size of my old glasses." Fast forward May 14, I got an email stating it was going t be ready, but again, not ready! Not sure if its a "delay in delivery" out of the factory, but they will text me. This is incompetence to have the lenses cut to a frame that does not fit, especially when I already gave them the frame. I changed to this Gaithersburg store as I thought it would be better, it was closer to home than the other store I used to go to, and better parking (a plus). This is not the first time I had problems with MyEyeDr. A couple years ago at their Rockville store, where I usually went --- they actually LOST frames I gave them, and same thing happened -- weeks went by and finally they admitted they lost the frame! Just couldn't find it. So, they had to give me a frame for free that I chose, comparable to what I gave them. Not sure if they are hiring young kids to work and not paying attention, or dont care, but over 2 weeks waiting for a simple lens that already has a frame is unacceptable. They are very good with appointment setting, taking your order and getting your credit card, but not good with follow up customer service. I already got charged $400 on my credit card, and no delivery yet. The doctors are good, but front desk and staff are not -- only nice up to the point of getting your credit card. Bad.

Very pleased with the thorough exam I had here. They made a prompt appointment, have a very…read morepleasant staff. I didn't see to much to choose from in frames, but I'm very hard to please selecting frames. The office is easy to get to with ample parking. I definitely recommend and will return next year!

I do like the doctors here, but I've consistently waited 20 minutes plus to see a doctor. Today I…read morehad an appt for an exam and I took the first one in the am to avoid the wait. No such luck. Finally, I'd had enough and they were very sarcastically apologetic. I will not be returning here and they will not be getting my insurance money.

A good doctor whose office staff are rude or poorly-trained is just not worth it for me; I'll find…read moreanother practice. However, I am happy with my experience at Montgomery Village Eye Center. The office staff are reasonably cordial and seem efficient. They emailed me the patient history form to update, and the form *kept* my info from last time, so reading through the form and updating it was a quick process. Aaaand when I arrived they did not inform me that "they didn't receive" the form, which is something one too often encounters, whereupon you're handed a medical history form with three or more pages worth of data you must now enter by hand. At my mid-morning appointment I waited less than five minutes before the technician took me into the exam room. The doctor appeared within a few minutes -- no long wait. Dr. Rubin is knowledgeable and courteous, and always answers my questions without any trace of condescension or attitude, making for a pleasantly low-stress visit. Thank you! After several visits to this location I conclude that the practice is well-run, and staff are mindful not to waste the patient's time. If you're looking for capable office staff with an efficient process, and a competent doctor, you've found the place. Recommended.

I've been seeing Dr. Rubin for many years and continue to do so even though I no longer live in the…read morearea. In addition to regular annual eye exams I have come in a few times with an an infection or scratched cornea and the treatment he prescribes has always resolved the issue.

I don't review often but wanted to add one here because both my wife and I made eye exam…read moreappointments this year, (it was time) and after going through the initial eye tests, checks and pictures (without dilation), we then saw Gabriela Miller, O.D. for review, discussion and additional testing. We were both happy with what she did, and how everything was explained clearly. Prescription eyewear selection followed and that was fairly smooth as well. I thought the frames selection was somewhat limited but I don't have anything to compare to currently. Overall happy with everything, and will return in the future.

Dr. Rubin is an amazing ophthalmologist whom I've been seeing for eye exams for many years…read more However, in the last couple of years, there have been changes in the office and it starts to feel different. I went in again and there was this one lady at the front desk who was extremely rude and unprofessional. When I approached the front desk to request a printout of my contact lens prescription as suggested by Dr. Rubin, she insisted I had to pay for both a contact lens exam and a glasses exam, even though I hadn't requested a glasses exam, and my glasses prescription was still valid from four months ago. I paid, but requested explanations. Despite explaining my insurance coverage and situation, she remained adamant, refusing to listen and even declined to provide my prescription print out, citing distraction from billing inquiries. She then callously added, "You contact your insurance. If nothing else I can help you. You can be out of here." When I suggested Dr. Rubin come out to explain, the lady at the front desk callously retorted, "Dr. Rubin doesn't own the business. It is what it is; you have to pay for two exams." This further added to my disappointment and frustration, as it seemed to dismiss my concerns entirely. Feeling frustrated and disappointed, I requested Dr. Rubin's presence myself, and he and another front desk staff member clarified the billing procedure and explained changes in my insurance policy. Despite this, I still questioned the necessity of double exams, especially given the recent glasses exam. While Dr. Rubin is excellent, the behavior of one team member left me feeling disrespected and dismissed, tarnishing the overall experience.

Long-time patient treated unfairly after an internal error made by the optical department. I was…read morepressured to accept glasses I never ordered and never authorized. When I refused, I was removed from their system and denied future appointments. Poor customer service and lack of accountability from the optical administrator, Eduardo. Very disappointing experience.

My partner went here for his annual eye exam. He was asked if he wanted an eye exam or a full eye…read moreexam. Figuring that it was in-network and covered, he opted for the full eye exam. They ended up charging him $271 and it was not considered covered as an eye exam. He also had similar experiences where he was told he had to use the prescription with this office to order glasses and/or contacts. This practice is not here to help people. It only wants to make money. Avoid.

Drs are fine. Admin staff sucks. Slow. Nobody answers the phone and it takes weeks to get back…read more Very frustrating.

This place is utterly mediocre, with abysmal service from the medical staff--specifically Robert…read moreChu. I had a humiliating and insulting experience here after waiting for two hours. Even after having paid my portion of the co-payment, the man accused me of not having insurance and demanded I pay him an extra $80 if I wanted to be serviced. He did this in audience of the entire front room--in front of his patients. He made no effort to apologize or even seem apologetic after his desk workers corrected his assumption. I demanded my refund and announced to his patients that his treatment of me, a paying citizen, was born of racism. Do not go here if you value your self worth.

Dr. Chow is knowledgeable, honest, and personable. I've known her and been a patient of hers for 20…read moreyears and she's never disappointed me. Hers is a small business, not a mall conglomerate or Costco chain. I love the personalized service.

I've been their patient and my husband also joined since a few years ago. Never experienced any…read moreissue. :)

I was the last appointment and actually running a little late, I was anxious upon arrival expecting…read morethem to be unhappy with me. But they were surprisingly nice and patient! I completed all my paperwork online in advance so they had all my insurance information pulled up and ready to go. Before Dr. Hollier brought me back to the exam room, the staff members ensured that everything was cleaned and sanitized. Dr. Hollier and I were both required to wash our hands thoroughly before starting the exam. You can tell they really take COVID protocols seriously - which I appreciate! Dr. Hollier is incredibly knowledgeable, straight forward and patient. She was also very warm and made me feel comfortable right away. She was easy to talk to and addressed all of my concerns immediately. My wife came in with me to have her glasses adjusted, and Dr. Hollier was so thorough that she even addressed a concern I had with my wife's glasses even though she wasn't her patient. I was really impressed. The front desk staff is also very nice and accommodating! The office is very modern, clean and has a great selection of frames. The prices are standard. Parking is easy. We moved to the area right before the pandemic, and have been looking for a good eye doctor. I'm so glad to have found Dr. Hollier, my wife and I will be going to her moving forward!

The front desk staff was extremely rude to me. I made an appointment and they could not find it…read moreeven though I had confirmation email. I would not have written this review, as I tried to let the doctor know what happened, but I sent an email to the doctor letting her know what happened and I did not get a response. when I read about the practice, I did see the negative reviews but hoped it had been corrected or at least the doctor would be proactive.