1. Visiting Physicians Association - Kalamazoo

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Portage, MI

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Visiting Physicians Association - Kalamazoo

5.0 (1 review)

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11 years ago

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Comfort Keepers

Comfort Keepers

3.3(4 reviews)
4.7 mi

Do you need a company to come to your parents home and care for them? Do you want someone who will…read moreACTUALLY CARE? and treat your parents or loved ones with respect and take care of them like they were part of their family? Here should be your first AND last stop. My mom had another company who was supposed to come in 3 times a day for 3 hour shifts, to do the bathing, help with bathroom issues (my mom is unable to do this because of a knee surgery and will never be able to walk again.) So we are talking about depends. This "OTHER" company showed up and did some things. Don't get me wrong some of the girls were ok others were not. Anyway the other company dumped my mom with a 72 hour notice. I called Comfort Keepers on a Thursday afternoon and they had this WONDERFUL Rep Andrea Hubbard come out Friday and she was kind considerate and a joy to have in my parents home. SHE was willing to do whatever she could to help and make us all feel safe. My mom did decide to return to assisted care at a facility, but if SHE had wanted to stay at home COMFORT CARE would of been doing her home care. My thanks to Andrea Hubbard for her outstanding can do attitude and her caring through out this difficult ordeal for my family

As a disabled veteran I have had other agencies. This is by far the worst, I have ever had to deal…read morewith. The issues is not with the care givers but with the management of Comfort Keepers. To many managers and not enough caregivers. It is a Franchise, they do not care about the service or care , all they see is the dollar sign. When the VA called to have them provide the care I needed, they said they do not have the staff needed to take another client. Shortly thereafter the VA got a call stating they will have the care giver and accepted the responsibility. During the month I was with them, there were no set schedule regarding days, times, or even employees. They kept giving me excuses that they are working on it, but it never turned out. I received nothing but constant lies, from the original person that came in for the initial interview to management and even the schedulers. BE VERY CAREFULL OF THIS COMPANY, THEY WILL PROMISE YOU EVERYTHING BUT DELIVER NOTHING. THEY ARE NOTHING BUT A WELL-RUN MARKETING COMPANY.

Visiting Physicians Association - Kalamazoo - homehealthcare - Updated October 2026

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