I took my husband Paul to Terra Bella in Summerville, SC for a two week respite from August…read more26-September 9, 2024 in which we paid $2,450 ($175 per day) in advance.
I spoke to the nurse Wendy, and she assured us that she would distribute his medication. I spoke to my husband on August 28th, (the 3rd day), and he informed me that they missed 3 doses of his medication. I went to the facility on August 28th to give him his medication because I was concerned he would have a seizure!
I spoke with Ricky Flynn, (Area Sales Director) concerning this issue and he assured me that it will be taken care of by the next morning, August 29th.
In addition to Not giving my husband his medication, my husband stated they did NOT give him a shower as requested by me. He DID NOT receive a shower until August 29th (after his 4th day there), and I had to call and request that they give him a shower to get that done!
When I visited my husband on August 30th, (the 5th day), my husband was soiled from food all over his clothing, AND he was sitting there with a soiled brief (Bowel Movement), so I cleaned my husband, packed his clothes and took him back home!!
Prior to leaving, I left a text message to Ricky Flynn concerning these issues and told him I was taking my husband home because I was concerned for his safety and Terra Bella's lack of care towards him.
I also informed him that I expect a refund of $1,575 for the days that was left on the contract due to Terra Bella's NEGLIGENCE pertaining to my husband.
Terra Bella breached their contract by not providing the care that they agreed to but NOT executed! I spoke to Melissa Dozier, (Business Office Manager) on September 16, and she informed me that we would NOT get a refund because I broke the contract.
However, Terra Bella breached the contract and NEGLECTED to provide the service they were compensated to do. Had they provided the adequate service, I would not have removed my husband.
I am writing this review pertaining to my displeasure of the lack of services that was NOT provided to my husband while he was in Terra Bella's care.
I paid for the days that he was there, even though he was NEGLECTED!! However, due to Their lack of service, they left me No alternative but to remove him from their facility!!
Due to Terra Bella's lack of professionalism, they left me no alternative but to remove my husband for safety reasons. I am being forced to take legal actions to be compensated for the days my husband was not there due to Terra Bella's Negligence!!
My husband was NEGLECTED and that was NOT okay with me. Terra BelIa breached the contract by NOT providing the service they agreed to!
I DO NOT RECOMMEND ANYONE to take their loved ones to this place!! Shame on you Terra Bella!!!!