AMG is the best health care facility (hands down and hand up!) I have seen in lower-state South…read moreCarolina, and I would recommend anyone and/or their loved one's needing the level of care this facility provides (for us, we required care in a L-TAC facility for a very serious sacral wound along with rehab. Our elderly loved-one was immobile due to a very serious case of neuropathy and a dislocated shoulder, on top of the wound).
I should have written this review some time ago, but I have been in the weeds orchestrating the recovery of my elderly loved one, who has had a very long journey of care that has involved various hospitals and healthcare facilities on his road to recovery, as we've had to navigate the very challenging landscape of hospitals, level-of-care, facility accommodations, health care insurance, expenses, logistics, facility admissions, etc. (i.e., all the things that can make finding good health care tailored to your needs and situation a nightmare).
Even though the facility is located more than 2 hours away from my loved one's home-base, the facility sent an amazing representative to the hospital, prior to discharge, to answer all the questions we had and to put in-place all the accommodations we needed to ship my loved-one from the hospital, where his gruesome wound was discovered, to Mt. Pleasant, where his care plan required a 24-30 day stay. This meant another family member and I essentially had to uproot, and figure out how we would be able to manage keeping an eye on our loved one while making sure the level and quality of care necessary for our loved one's recovery was in place. We were very attentive to this concept, because we had previously thought we were closely monitoring the care provided, only to later discover my loved-one had developed the stage 4 sacral wound that was now requiring attention. So, our radars were up, as we had a heighten level of awareness of our loved-one's needs because we had observed and learned the motion of his needed care over the previous months and through educating ourselves along the way (i.e., three educated professionals working together to ensure one could recover and return to life as we once knew it, where being astute, inquisitive, and "sitting on top of the matter" before, wasn't sufficient to prevent the situation that culminated in the stage 4 wound.)
Net-net, the representative went above and beyond to make us feel comfortable about our decision to go with AMG, where knowing our commuter situation, she even recommended facilities and programs that were set up in the area to assist with the room and board accommodations and even assured us that there would be no issue accommodating staying with the patient/our loved-one, as needed.
From initial intake, everyone was the warmest and most truly empathetic I have seen, yet, while traveling this eight-month journey we are in. The staff and the nurses grew to know us and really showed that they cared for our loved one.
In my opinion, the sign of a great health-care facility who truly cares about providing quality care, and that hasn't turned your care into a mere financial transaction, is if the facility is willing to answer your questions without getting frustrated and if the facility is doesn't mind being fully transparent about the administration of the care they provide, where there is nothing to hide, and where they let you know it's ok to look beneath the hood of the machine.
AMG was transparent about their administration of care- during our stay, they routinely would bring in whomever was needed to answer the questions we desired to be answered. They would allow us to observe every processes, from bedside, we desired to experience; they allowed us to document the wound recovery; they allowed us to make comfort recommendations for our loved one without getting frustrated at the ask; the professional staff, the support staff, and the facilities staff were all knowledgeable and very empathetically accommodating, i.e., the President himself, and the various functional heads (PT, OT, Nursing, Wound Care, etc.) introduced and availed themselves upon arrival, fielded inquiries, and addressed concerns throughout our entire stay ....the list goes on.
I will revisit this post to continue my 10-star rating, out of the 5 stars available for rating, AMG, once I am in a more stable.
I am a fan of what AMG stands for and I would recommend the facility to anyone going through the tough and scary ordeal of finding long term acute care, where there is so much to worry about. AMG took care of the health care administration, which allowed us to address and endure the other moving parts of life that needed to be attended to at that time. For that, they are deserving of all of the highest accolades in this space and for the area.
