These people need to check their water system. their water tastes extremely awful. they need to…read moretreat their drinking water. nasty tasting

My mom fractured her hip and we chose to admit her to McAuley Manor for her rehabilitation. I hope…read moremy mom never has to go to a short-term rehabilitation facility again, but if she does it will NOT be McAuley Manor. The facility seems very understaffed. The call button for the nurse could take 10 minutes for someone to respond. There was a handful of nurses and aides that seemed to care about my mom's well-being, but some of them made us feel like we were a huge inconvenience if we called them to the room to ask questions or ask for help. I'm sure this was due in part to the fact that there isn't enough staff and they were busy, but some need to work on their bedside manners with the patients and their guests. They put a commode in her bathroom that was missing at stopper on one of the legs and was not sturdy. My mom was a fall risk to begin with but no one was concerned that the commode was shaky and could cause her to lose her balance and fall again. I had to put a stack of napkins under the leg without the stopper so that it would not shake, but someone removed the napkins the next day which made it unsteady again. The bathroom was not cleaned frequently. I actually grabbed some paper towels and cleaned the floor myself a couple times I was there. One day that I went to visit, her whole room smelled like urine. Several nurses and aides had been in her room before I arrived that day, but none of them called housekeeping to clean the bathroom even though the smell was quite obvious. I had to actually request to have her bathroom cleaned. Since my mom had limited mobility because of her hip, she needed help showering. She was scheduled to have a shower twice week, but she got about three showers in the whole month she was there. The cafeteria also has a limited menu, so if a patient has any dietary restrictions you'll probably need to bring in food for them. The one good thing I can say about the facility is that the physical and occupational therapists were great. They were very caring and compassionate during her therapy sessions, and they always had a smile on their face when they came into my mom's room to do her therapy or when they just came to visit her to see how she was doing.

My family decided that my Dad required hospice care towards the end of his life and we chose…read moreLifeChoice for that need. We were assigned Emily as our case manager and she was great to work with. However, we interacted the most with Grace who was on-call at the time we engaged them and helped my Dad a good bit during his last couple of days. Grace was super patient with us when we asked lots of questions about his care and hospice in general. LifeChoice also provided a rabbi for us and I think my father really appreciated that the rabbi visited with him for over an hour. I think they provided my father a lot of peace and comfort during his final days. My only regret was not engaging them sooner. Thank you LifeChoice for all of the help you provided my father and our family.

My name is Shannon Parson Johnson, My father William parson was able to pass away with dignity and…read morerespect, I cannot say enough about the incredible care and compassion this hospice team provided for my father. Their whole demeanor and attitude is that of angels, compassion, empathy, love..When he was in the hospital, he was not receiving the proper pain management, they kept delaying the hospitals hospice program while my dad was dying in pain. I was desperate to get him home. Alena, the administrator, moved mountains to make that happen. They got my dad home in less than 18 hours, they were by my father's bedside within two hours of me calling desperate for help, which felt like a miracle during such a difficult time. Daniel, the nurse who came to the hospital, was so attentive and caring such a such a genuine person. And once we were home, nurse Julie and nurse Grace took over and truly went above and beyond. They made sure the bed oxygen tanks supplies and meds was delivered before my dad even got home.They made sure my dad was comfortable, out of pain, and surrounded by dignity and respect--something he was not receiving in the hospital. there was also a Sweet CNA that came to help as well, Because of them, my dad was able to pass peacefully at home, just as he deserved. That means everything to me my father and our family. All of my father's friends and loyal family were able to come visit with him before he passed the next morning.. I highly recommend this hospice agency to anyone going through end-of-life care for a loved one--or even for themselves. Don't wait until the last minute. Have this hospice team set up ahead of time--you will not regret it. They are truly angels doing God's work. Shannon Johnson-parson

Amazing care all around The 24hr hotline was especially…read morehelpful in giving us the peace of mind Every staff is full of empathy and knowledge Thank you for helping our sister cross the bridge Bless you all

I had the chance to have a family member come here for hospice and the nurses here are true…read moreprofessionals. They comfort and care for everyone with total respect. There is always someone there to ask questions and monitor the health of all patients. Parking is tricky as they don't validate and have valet. There are plenty of metered parking nearby.

Absolutely hands down the best. Hospice was not an easy…read moredecision but after meeting with Transitions it was the best thing my family could have done. everyone from start to finish were amazing, kind and compassionate . Tanya Cole

I had high hopes this was going to be a good pleasant experience. Unfortunately 3 weeks into…read moreservice our needs and requests have not been met. Made the decision to make a change as this is not the type of care I choose for my cousin. Don't be afraid to make the change if your gut tells you'd one thing is not right. End of life is hard for everyone, however no follow up for 3 weeks is unacceptable.

Some of the staff is wonderful. It is pretty clean. The pictures must have been taken on a good day…read more- they in no way reflect the reality. As with any care center there are some clueless people. I blame the management of this place. from what I saw and after talking to the staff the training is little or non existent. I never saw anyone that appeared to be "in charge". Unless you have a family member sitting with the resident they get likely get ignored. My family member was slipping out of the wheelchair. When I finally found someone to help they didn't know what they were doing. No sense of urgency! The nurses told my family member to drink more water, but the water container was empty. The food is what you expect - horrible. I doubt they have a dietitian. Had to search for eating utensils that could be used since my family member has difficulty in holding a regular utensil. There are 30 patients for 1 nurse.The CNA's are thrown on the floor with little or no training and there is a lot of turnover from what I could tell. There was a day I couldn't find a CNA. I have seen worse and I have seen better. I sat in this place for a week and I hope to God I never end up in a facility like this. UPDATE! When getting my family member out of bed - THEY DROPPED HER!!! Go somewhere else besides Countryside Care Center.

From the owner: Countryside Care Centre specializes in long and short-term care for people with nursing care needs…read moreincluding, post surgical care, respiratory issues, arthritis, stroke recovery, joint replacement & recovery, memory loss and general rehabilitation in addition to many other health related concerns. For those in need of a quick transition after surgery or medical crisis from hospital to a 24hr health-care setting, Countryside Care Centre can provide prompt assistance through the use of our resident & family case manager to provide same day admission. Countryside Care Centre has the ability to provide multi-levels of care all the way from post-hospitalization to general long-term care. While other communities may ask you to leave when your medicare benefits run out, your financial situation changes, or your medical needs change, Countryside will work with you to provide continuation of care without having to require you to make the difficult transition to another location.

I WISH. I could leave 0 stars…read more Do. Not. Trust. Your. Loved. Ones. With. These. MURDERERS. Nurses bullied us into letting them take my grandfather for "a few days" because they wanted to manage his symptoms better. He was taken last night and we got a call this morning that he died. They didn't feed him. They didn't give him his medications. They didn't check his oxygen levels because they "don't usually do that" but they PROMISED THEY WOULD BECAUSE IT WOUKD MAKE US FEEL BETTER FOR HIS OXYGEN TO BE STABILIZED. They pumped him up with morphine when we specifically said we only give it to him once a day before sleep. They took him away from us to leave him in a room by himself and die.

The facilities are very clean and attractive---that said, Journeycare promised that our Mom would…read morebe looked at and be pain free in her last days. So far, we've had to chase the nurses down to administer simple treatment like providing some moisture to her mouth-which is cracked, dry, and very painful. Mind you-not meds-but simple hospice care. I'm expressing these concerns not only as a son-but also as a physician. I walked in on the daughter complaining for the second day. Mom has only been there barely two days. Journey care----please provide services you promised.

Amazing staff! Very respectful and quality work. Very detail oriented. Takes care of all the…read morepatients needs

I've had the Absolute Home Care Plus helping my father for a couple years now. He is kinda picky…read moreand hard to please, so it took a minute to find his girl Barbie. She is our saint! The Home Care team has been my savior with helping my father, a decorated Vietnam veteran with one arm. If I need help to come in at an off schedule time all I have to do is contact Shannon ( manager) or Barbie and my worries are over. I can't say enough about how much I appreciate their service and care they've given my father. I highly recommend this business to anyone needing help and support that really cares for your loved one's as I do! For ever grateful, David McCollough Coal City, Illinois

Words can't express my gratitude towards ascent home care. My father was in rehab and given a weeks…read morenotice of his discharge and suggesting that he had 24 hour care. I had a week to find care for my father, which the other companies I interviewed either needed minimum 2 weeks notice or we just didn't jive. But with ascent home care, they were ready, willing and accommodating! The process with my dad was overwhelming and on his discharge date I couldn't be there. Ascent took the reigns and kept me updated with everything from the time they arrived at rehab to when they were on their way to my dads to when they arrived home. Hey made the process easy. The care workers were amazing and patient with my father and kept me updated with everything going on wth him and supplies he needed. I NEVER had to worry about my dad's care or his safety.I highly recommend this company to anyone who is searching for care for a family member or loved one

We had the best experience possible with Ascent Home Care and their care-takers. My Father-In-Law…read morewas in a nursing home and it was time for him to come home with hospice. The Dr's gave him 7-10 days to live. He lived for more than 2 months with excellent care from Ascent. Our caretaker, Ariel, was an amazing angel that gave my dear Father-In-Law respect, comfort and friendship. He bathed and fed him and gave him massages. He fit right in with our family. He made a very sad time in our lives bearable and actually enjoyable at times. The owners of Ascent have huge hearts too and are hands on. I highly recommend them for home health care.