I bring patients that need to use any kind of behavioral services. Now it is an a waiting list…read morebasis but this place is very good for therapy, case workers, social workers and they drive patient To see a psychiatrist to and from home. The receptionist is very helpful and this clinic is very clean. They also have good information bulletin board to find a job or to had any kind Of Information

11 month wait, didn't actually have all services desired listed, misquoted insurance information…read more "Case managers" that can't get a job taking out garbage at fast food places, no skill, LIARS and absolutely no interest in providing care; just getting paid. Unfortunately this WAS a great agency, lower standards to serve this area are pathetic and I wouldn't recommend AID to anyone anymore.

For weeks we had been in conversation regarding respite care. They said they do have respite care…read morefor a minimum of 30 days...which we really had to struggle with because we only needed a week or two. However was going to settle for their "terms". We scheduled a tour and was pleased with the facility, putting us at ease that our senior would be in a clean/safe environment. We were given a folder with further details along with fees and paperwork needed to proceed if we were to decide on their facility. On another visit, after discussing and deciding this would be a good fit for our senior's respite stay we went through the assessment process. Here is where things began to go wrong. During the assessment (the "professional" arrived late for a scheduled appointment) people came into the open door assessment. Not really professional if a senior is being assessed and the door to the office with a busy hallway is a good way to get true attention and responses of a senior diagnosed with early onset dementia. Well, the open door brought in other employees of the facility. One walked by the doorway a few times before just walking into the office to get (of all things a soda pop) from the nurse giving the assessment! Not long after, the director of the facility just walked in to introduce himself. I'm wondering (couldn't the introduction have waited?). All the while... the "assessment " had not been completed. Following that we were taken to a room to show us all the what a "Respite" suite would be. We must admit the studio looked very nice, spacious and very clean. Our loved one did comment on its design and stated it would be nice to stay for respite. At this point we were asked if we could discuss the financial obligations and schedule the / book the stay. Because it had not been discussed/disclosed prior to this meeting of a deposit needed to "reserve" the space, we had to return with a check for deposit. At this point"finalization " meeting, a few hours later. We were pulled into a meeting with the sales department and the director who proceeded to try Pressuring" a Move-in instead of a Respite stay. The director kept expressing how poorly the assessment was and even if our senior were to be placed on the Assisted Living side of the campus our senior would eventually be moved to memory care. My big question and concern is "you mean within the 30 day respite our senior would have to be moved to Memory care?" The director kept insisting on having our senior be "Moved-In". His defense or reasoning as he stated...your senior did not have a good assessment. When asked if we could review he rolled back to say it has not been put in the system yet. Big Question Mark over our heads!! At this point we felt as if we were on a neighborhood used car dealership! This was after writing a deposit check for respite care. Stepping back for a few to explain about this facility... Respite care is furnished and in the information folder there is a list of items needed Prior to using their services. Because we were discussing and planning several weeks in advance we had started purchasing items from the list. At this facility (which is no where written) a Move-in requires the family to provide furniture for the living space. We are still wondering how did a stated "Respite Care " stay become a demanded Move-In? For anyone seeking "Respite" for their loved one...you may want to look elsewhere.

If you are looking for a caring place for your loved one, I highly recommend Eden Vista Rock Run in…read moreJoliet. My aunt was a resident of the assisted living facility for over four years and recently transitioned to memory care. During her time in assisted living she was treated so well by the compassionate care givers. Rock Run provided her with numerous activities, meals and a social experience she needed. More importantly, when it came time for the move to the memory care facility the staff worked with me to guide me along the way. The transition was not easy for my aunt, or me, but I truly know she is in the best place. While EVERYONE I have met at Rock Run is caring and compassionate, I would love to give a shout out specifically to Michele (Director of Nursing) and Karen (Asst. Exec. Director). Their guidance during the difficult time of moving a loved one from assisted living to memory care was invaluable. I could never have done this without their help. They listened and walked with me every step of the way. When situations or questions arose, they were always a phone call or e-mail away. My calls were answered quickly and e-mails answered promptly, even on their day off. If you are considering moving a loved one to assisted living or memory care, I hope you will consider looking at Eden Vista Rock Run.

I absolutely love coming here. Dr. Moore takes a personal care to his patients. I always leave…read morefeeling better than when I walked in. They also try to find the root cause of the problem rather than putting a bandaid on it. They have PT, weight loss, massage, Botox and so much more. This place is a one stop shop for everything you need.

I have worked with both the chiropractic and the medical departments of Lifetime. I have been very…read morepleased with both the personnel and my results! I strongly recommend.

Dr. Frahm provides a progressive practice that allows the patient to be part of their own medical…read moreplan. I feel in such great hands with Dr. Frahm and cannot recommend him enough.

3 appts cancelled by this organization----for the following reasons: No supplies to provide…read moreshot--was notified at 9:10 am on voice mail for 9:30am appt---already had driven to location----#2 Morning notification no doctor to administer shot--appointment cancelled--------#3 Cancelled appointment Dr. "sick" no one to administer shot of Hyalgen------ Appointments all cancelled in the last 4 weeks....administration seems to be in total upheaval-------an absolute organizational disaster.

Was sent there on a follow up from an ER visit as I did not have a primary care Dr. What a mistake…read more They charged me a ridiculous sum for initial visit and "extended visit" even though THEY were late. A random fee for a depression test even though I took no such test and was there on a cardiac followup. When I tried to call the billing, I was met with unintelligible customer service rep with a lot of background noise then they hung up on me. Figuring that the email contact on the bill would be a better chance, I sent them a message. I have heard nothing back in a week. If they want my money they need to explain why they charged what they did. There is no way to pay online and i would need to mail them a check. Given the way they handle the office, I'm not confident they will properly receive my check without a receipt. Avoid this place!

AVOID AT ALL COSTS!…read more This place is a scam and their front desk is full of attitude. I was charged $25.00 for a "new patient" fee for a physical. The worst part was that I had two coworkers also get physical's here for the first time and they were not charged a "new patient fee". Be careful of this place as they like to trick you into fees depending on the day. Now I have been trying to get this credited back to my account since October and its now its almost New Years. Horrible place. They refuse to credit and I now have to begin working with my insurance company to settle this. All for just $25.00.

This place is located in a big complex. There is ample parking and it's easy to find…read more The chairs inside are a bit on the small side so had to wait outside. The waiting was long, but I guess expected for a office. We were told there would be no change for the visit so that was cool. After what seemed like an eternity, we went into a room, with like four people (I don't know why they need so many for a simple treatment?) but, I guess I was being used to train a new person. After a few rounds of calisthenics, I was told that they couldn't do what I came in for, and had an appointment for? Crazy right? Well after leaving, and being told that the consultation was free, I got a bill? Come on! Would not return.

10 out of 10 would recommend! From the moment you walk in you feel wanted and welcome. Everyone is…read morevery knowledgeable and ready to help you. They all work as a team to ensure every patient is receiving quality care and results. After only a few weeks I have already seen improvements in my back and neck pain. I'm stronger and able to move better and overall feel more fluid and aligned. I'm still in the middle of my treatment and am excited to see where I end!