I came across Home Instead at a time of need and despite meeting for an "assessment" with 1 of…read moretheir representatives who took into account all of the needs and requirements of the situation, the service I was given was absolutely horrible! The worker was hired to work the overnight shift, she showed up in no uniform, no mask, said she had inadequate experience for the job, fell asleep twice, had to be physically woken, was rough with the patient and dog, failed to clean patient and then argued when asked to leave after being caught sleeping (literally laying down, feet on the couch, covering her face). The response from the company was unacceptable, they never replied to my email sent directly after she left, I had to call the 24 hour line multiple times to report her early dismissal and never got a return call. Further, after calling to follow up on my issue, I was told I wouldn't be charged for the horrible service and then received a text and voicemail message days later confirming further service. I again cancelled, citing an unacceptable initial experience and have now been charged $100 for this abhorrent experience. In short, the company (franchise) lacks in every area and customers would be wise to look elsewhere.

Stay away from this company if at all possible! My mother experienced theft from their care givers…read moreand they were VERY unreliable. One of the care givers even put her name as an insured on my mother's vehicle!! There was no continuity with care givers whatsoever! There are other reliable home care agencies and this is not one of them! BUYER BEWARE!

My parents were among the first residents to move into Terra Bluffs when it opened, and it has been…read morea wonderful place for our family. My dad passed away last year, and my mom now resides in Memory Care. Overall, they have been part of the Terra Bluffs community for about 2 1/2 years. Management: The management team is attentive, responsive, and very easy to work with. Any questions or needs we've had have been handled quickly and professionally, which gives our family great peace of mind. Caregivers: This is where Terra Bluffs truly shines. The caregivers are compassionate, engaged, and genuinely care about the residents. There appears to be very little turnover, which speaks volumes. They provided excellent care for both of my parents in assisted living and continue to take wonderful care of my mom in Memory Care. A family member who works with many assisted living and memory care communities in South Carolina visited recently and was especially impressed--not just with the facility, but with the genuine connection and attentiveness of the caregivers. Dining: The dining room is beautiful, and the food is well-prepared with a weekly menu and à la carte options. I've dined there myself and have always been pleased with the quality. Family can dine anytime there with the residents for a charge. Also chef usually prepares a special meal during holidays and special occasions. Activities: There is a wide variety of activities that keep residents engaged, including offsite outings, which adds to the overall experience. Just attended a ventriloquist show and thoroughly enjoyed it. Maintenance: they are on top of keeping the facility maintained and requests are quickly taken care of. Apartments: The apartments are spacious and well-designed, ranging from studios to two-bedroom units. My parents lived in a two-bedroom, two-bath apartment, and it was both comfortable and roomy.Washer/dryer combo in each room. Overall, I am very grateful for the care and support Terra Bluffs has provided to our family. It's a beautiful community with a truly caring staff. I encourage you to visit TB if you are looking for a special place for your loved ones.

This is the best facility in the entire region. The staff is all stars and the food is incredible…read more I trust this place with family and friends.

I want to compliment each and everyone of the staff for going out of their way to make me feel like…read morea valued employee. They have been around for over 20 years taking care of their employees and in turn taking care through the aides to help their patients get top notch service. Personally I'm a live in aide for my wife who has stage IV Breast cancer. Thanks Alpine for all that you do for both the patients and aides. What would we do without all of you??? Keep up The Great Work!!! Tya, Anastasia and the rest of the staff Share

I was with this company for 3 or 4 years and in that time I only liked a couple of caregivers, one…read morewas Olivia, the others were very good too.I don't like home visits either but I liked Jenny. The office people were kick ass tooBut an overall good experience

Top dollar for decent care. The food is definitely not gourmet! They are understaffed and over…read moreworked. Overall the staff is kind and hard working . But for the price they should be providing better service and care.

My dad resides at Stone Creek and we couldn't be happier with his experience. The facility is…read morebeautiful, spotless, well maintained, and in a great neighborhood. More importantly, the team is incredible. Robb, Susie, Janice, Carol, Carmen, and the entire staff are experienced, caring, kind, empathetic, helpful, and engaged. The quality and variety of activities are outstanding and my dad always has things to keep him busy and happy. In addition, the residents are delightful and there is friendship, community, and kinship. Thank you , Stone Creek, for your exceptional care of our wonderful dad!

Morningstar at Jordan is a beautiful facility. It is clean and well taken care of. The staff is…read morewarm, kind, and very caring. My father has had wonderful nurses and caregivers. He really enjoys the staff. As his daughter I can also say, the staff is what makes this facility rise above the rest!! This staff bends over backwards to help our father as well as our family!! Thank you so much!!

You always worry about giving up the care of your family to strangers. It cannot he helped. Their…read morehealth, wellness, and daily activities are forever changed, and you have to hope that you haven't chosen a terrible place for their final years. After having experienced two grandparents in the general retirement area, and one of those grandparents later in memory care, I can say with confidence that the family chose well with Morning Star. Yes. There are always difficulties in communication, insurance, billing, and everything else that you might expect from dealing with any sort of business entity at all. This simply comes with the territory. But what makes me happy with how my grandparents lived out their time at Morning Star is the respect, dignity, and help that they got from a great staff. If my grandfather was feeling ill, the staff would bring soup to his room. If he needed help with medicine, there were services to assist in managing his pills. Finally when he died, the staff was helpful to the family in planning for my grandmother. In memory care, my grandmother was taken to every meal, she was brought to the daily activity session, and was never just left in her room to fade away. Her defiance was met with patience, and the staff always let us know about anything she might need (socks, pants, etc.) The last few years of someone's life is an uncomfortable topic. Death is an uncomfortable topic. But I'm so happy that Morning Star made my grandparents last days more bearable. If you have any questions about Morning Star from a family perspective please let me know!

Not enough caregivers or QMAPs. Food is not always that good. Maintenance is slow, corporate…read moreprioritizes profits over people.

Like other reviews mention - HighPointe is a beautiful community. We toured over twenty memory care…read morecommunities for our loved one. This review is based off of the tour of memory care and not assisted living. The sales lady was fairly new to HighPointe. We had a pretty good meeting in a common area by the main entry. I explained my relative was diagnosed in 2011 with Alzheimer's related dementia but was (and still is) in great health otherwise. She explained they have 5 levels of care (the most number of care levels out of any place we toured). The top level being $2500.00 a month in addition to the monthly room/board rate. She said based off of what I told her - my relative would probably need HighPointe's top care level at $2500.00 a month? I thought - what? Number one - you're not a nurse and number two - you haven't even done an assessment?? Finally got to tour memory care. So you have to have someone access the 3rd floor via the elevators both going to and leaving memory care - they will not give family members the code (another story related to that later). Memory care is very nice - entire floor U shaped with central dining and activity areas and a nice outdoor patio. The sales lady did not acknowledge any care givers or residents by name. There are only 4 care givers for 30 residents (a low ratio of care givers). The smallest studios are TINY - maybe 180 sq feet. It was depressing to look at. Yes they have larger studios/rooms but the $ amount per month goes up per square footage. Note to HighPointe family - when building additional new communities - design all memory care suites the same size . Your five room choice pricing with additional five care level of pricing is ridiculous. Have your architect spend a week in a memory care community. I inquired with sales lady L - so how do four care givers know what level of care all 30 residents are needing and paying for? Her reply was "they just do". Really? Care givers don't get paid much no matter where they work - so do they honestly know that Bob is a 3, Pat is a 5, Larry is a 1, etc etc? Ok so doing the math - a mid size studio along with level 5 care (which sales person said my relative would need) would put us at over $7000 a month? So we found a community within a mile of HighPointe; -has all inclusive pricing - no care levels and under $6k a month. -all rooms are exact same size in memory care -there are 4 care givers for twenty residents (much better ratio) Recently met the daughter of a resident who said she did her "due diligence " and had selected HighPointe for her mom who probably is at stage 6 with Alzheimer's. She said her mom became so severely dehydrated due to lack of care at HighPointe that she ended up in the hospital for over a week. She moved her to where we are and is so much happier with the care. Met a Director of Nursing for another community who said he had to do an assessment of a HighPointe resident for his community and he had to wait 15 minutes for elevator access to leave the memory care secured area. HighPointe you are a beautiful community but as previous reviews on Yelp and other websites point out - your memory care structure and set up needs some help. When I visited - three of your four care givers were just standing (one was seated) around. I thought to myself "where are the 25 residents and what are they doing".

The reason I am giving Rowan Community a 5-star review is because they care. The staff care about…read morethe well-being of their patients and several of the staff members are long time employees. We have 2 children at the facility that are suffering from a terrible neurological disease. They will never recover, and Rowan Community is their home. The staff treat them as such and take care of them like they are their own. You can't put a price tag or a star rating on that. If something were to happen to my wife or myself, we know that they would be taking care of. With that said, it is an older building and has a lot of the issues that come with an older building. They unfortunately are dealing with staff shortages much like every other business these days, but they are doing the best they can. Everyone pitches in to help. It is all hands-on deck when it comes to meal service, and they do the best they can. We are very involved with the care of our kids and you will find my wife there at least 3 times a week. Unfortunately, several of the residents have been forgotten by their family members and they expect the staff to just "handle" their needs. If you are looking for a state-of-the-art facility, Rowan probably isn't that. If you are looking for people who care, Rowan is the place.

Honestly, this is one of those situations where if I could take stars away from them or give…read morenegative stars, I would! My father was brought to Rowan after a back surgery for rehab, because it was affiliated with the VA. They seemed to be highly rated but this is the biggest nightmare of a care facility I've ever experienced in my life. This is the hell you send your loved ones to when they are dying! Before I even got there, my dad was texting us non-stop to come save him. He did not get breakfast because his dinner the night before was practically inedible. He begged us to bring him outside food. Upon walking in you are immediately hit with a smell of a mixture of morgue and mold-riddled cafe. Then you see the paint, decor, and bedding is all from the 1970s and 1980s. The beds spring boards and the mattresses are foam, not memory foam, regular camping mat foam. The beds at the hospital were more comfortable. The staff seemed mostly nice, but the Director of Nursing seemed to find us audacious for saying that the beds were not adequate. Dad was complaining of pain three times more in these beds than he did at the hospital before his surgery. I asked her how old the beds were, and she answered with "They are perfectly functional! What's wrong with them?!" That's not what I asked. The more I sat with my dad, the more triggered I got by the sounds and smells. It sounds like an insane asylum. Doors being slammed every 30 seconds, equipment knocking and slamming, staff yelling at each other across the halls, patients melting down, etc. There is no AC in the individual rooms. The PT center can only handle one patient at a time, and with as many patients as they had, I'm not sure how often they could have gotten around to my dad's care. As I walked to different places in the facility I was hit with what smells like feces and rotten menstrual pads. Then I had to get on the floor because my dad dropped his hearing aid battery and the floor was sticky. There were no chairs for visitors or patients to sit on. We sat on the unoccupied bed in the room and our backs started hurting as well.

I would caution anyone considering this establishment for their loved one. It is smoke and mirrors…read more It's a beautiful comfortable place on the outside, but the operations of the infrastructure are not . sunrise is continually understaffed. The employees are overworked and underappreciated.The weekend it is even worse when the Management is not around.Several times on a Sunday morning you would go in and my loved one would not have been fed breakfast at 11 a.m. Please use caution and do your homework..

My mother moved into the reminiscence care neighborhood two years ago, and our experience there has…read morebeen wonderful. Obviously these decisions were hard, but the staff was so accommodating and supportive. They helped with every aspect: moving in, special diet, education abut memory loss, support groups, and referred us to hospice care when that became a necessity. I can't say enough kind words about the care-givers who were with her over the last two years. I felt like they truly loved her as one of their own family. Numerous times I witnessed them laughing and crying with my mom. It was the best place for her.