Real nursing care is not provided here - missed a gi bleed which is not hard to diagnose - don't…read moreexpect good nursing care at all.

Very poor Management. They belittle the staff and call them names…read moreDo not recommend. There are other places in the Denver Metro area much more kind to their staff.

This company is amazing, from the upper management to the caregivers! They treat those around them…read morelike family and I was able to enjoy their annual Day of Joy event, celebrating caregivers and those they are caring for, which was outstanding!!! The smiles and happiness what abundant! I would trust this company with the closest of my family and friends.

I am a physician and my father recently passed away at age 84 from complications of Alzheimers…read moredementia. Comfort Keepers cared for my dad an average of 1-2 times / week over the last year of his life. I found there care to be outstanding. Every care giver was incredibly compassionate and helpful around the house. My mom actually had a hard time having enough work to keep them bust because they were so efficient at completing housework while attentively watching my dad so my mom could attend her own Dr appts. We had several "emergencies" while dad was under the care of comfort keepers and each time they navigated the "emergency" professionally and with excellent communication with me. I cannot recommend this service highly enough. They were life changing for our family helping my mom to get some much needed time away as the primary care giver for my dad. We numerous different caregivers male/female and all were consistently outstanding.

I want to compliment each and everyone of the staff for going out of their way to make me feel like…read morea valued employee. They have been around for over 20 years taking care of their employees and in turn taking care through the aides to help their patients get top notch service. Personally I'm a live in aide for my wife who has stage IV Breast cancer. Thanks Alpine for all that you do for both the patients and aides. What would we do without all of you??? Keep up The Great Work!!! Tya, Anastasia and the rest of the staff Share

I was with this company for 3 or 4 years and in that time I only liked a couple of caregivers, one…read morewas Olivia, the others were very good too.I don't like home visits either but I liked Jenny. The office people were kick ass tooBut an overall good experience

My father was admitted last week for a two week Respite Care Stay and we are very happy we chose…read morethis center. My family and I toured about four other care centers and Holly Heights stood out with the excellent staff and attentiveness. The center could use a little updating but the excellent care, friendliness and care my father is receiving stands out.

Unfortunately, my mother was a resident of Holly Heights Nursing Care Center and Rehabilitation…read morefrom December, 2023 to December, 2024. She passed away on December 3, 2024. I believe the extremely poor quality of her life there, and the lack of medical attention shortened her life significantly. During the first six months of her residency, she received subpar day-to-day care. She did have one CNA that she really liked, but she left when management changed. Complaints during this time period included being soiled for extended periods, slow response to the call button (upward of an hour), filthy living conditions, a mouse infestation, no emotional support and overall rude management that dismissed the family's concerns. My mother's vision greatly declined so it was hard for her to use a phone. We had to rely on staff to bring her a phone to have any type of communication. The staff was always so put out with this request, and would often hang up on family members. You were lucky if someone even answered the phone! It was hit or miss. Fast forward to September, 2024. This is when my mother truly suffered and declined. Ownership changed, which included a whole new administrative staff. They also cut staff and wages for existing employees (which was relayed to me by one staff member). Mom suffered a stroke that sent her to the hospital. Unfortunately, the stroke was undiagnosed by the hospital. She should have had an MRI performed. While in the hospital, she was diagnosed with a urinary tract infection. This to me, is a result of her not receiving proper hygiene care from staff. The biggest health concern, is that my mother was complaining of lower abdomen pain. This was ignored by the staff, doctor and social worker that got involved due to the family constantly asking for help. Because the facility refused to have additional testing done, the family had to go outside of the facility for further testing. As a result of a CT Scan, it was recommended that a colonoscopy be performed. By the time we got the clearance for this procedure from the Cardiologist, it was too late. We waited 8 months for this health condition to be addressed by the facility. My mother was just too weak for the procedure. I believe she had a serious health condition, as this was a hereditary condition that we were concerned about. The food menu changed dramatically once ownership changed. Many food items were discontinued, and food quality was so bad. Many residents complained of how awful the food is. How do I know this? Well, because many residents shared this with me. The food was so bad, that my mother had no desire to eat. Also, due to her stroke, she was unable to properly feed herself. The food was just dropped on her table. She had to fend for herself, and it was a real struggle for her. Every time family visited my Mother, we consistently had to clean off the food that was slopped on her chest, bedding and the floor. She was not able to hold a cup without spilling the contents all over herself and floor. We eventually purchased a non-spill cup for her. My mother was severely depressed in this facility and declined quickly as a result of living conditions and lack of empathy from the staff. The activity director only visited my mother one time (toward end of life). My mother's existence consisted of laying in bed all day, with headphones attached, listening to the same TV program over and over again. Unfortunately, I was out of state, so my visits were not as frequent as I'd like. They did become more frequent once I learned of the appalling living conditions. When I did visit, I was shocked, deeply saddened at what my poor mother succumbed to. She felt helpless and just checked out emotionally. All of the above was reported to the facility, Ombudsman, Colorado Health Department and Adult Protective Services. An inspection was completed by the Health Department 1 1/2 months from my initial complaint. This was just too late. The facility was fully aware of pending inspections from various agencies, so they were able to portray a false impression of what normal conditions are really like because of the heads up. It should be noted, that the staff often blamed my mother the lack of her care. So, let's blame a stroke victim for her declining care? It's just easier for them this way I guess. She did this because she dreaded interacting with many employees, especially the social worker and the new management team. Her concerns fell on deaf ears. This is so shameful and inexcusable! Sadly, new management (director and nursing director) was not accountable in any way for the lack of care for my mother. I was told that weekly communication with the family was a courtesy only and should not be expected, and that they had lives outside of work. Yep, that's what we were told on a phone conference. If you are considering Holly Heights for the care of your loved one, please do your due diligence!

We had an incredible experience with Extended Family Home Care. After evaluating two home care…read moreagencies in August 2020, and concerned about Covid protocols during the height of the pandemic, we chose to work with EFHC. We had one caregiver for a month who moved away suddenly, and that transition was handled smoothly by Rachel and her team. We ended up working with the agency from late August 2020 through mid-March 2021, and our caregiver Linda became a member of our family. I could not recommend this agency highly enough. Throughout any billing, long term care insurance, scheduling, or other logistical challenge they handled all the difficult parts. Our caregiver Linda always followed covid protocols and was a friendly and engaging presence. Linda worked with both of my parents when they lived with us and did an amazing job juggling a complex set of care needs and personalities. I could not have been happier working with EFHC and Linda. Without this team's effort my husband and I would not have been able to continue in our jobs and handle other priorities in caregiving and our own personal lives.

Just started in June. Staff is very nice. Client care is great. Pay is good. I really love that…read morethey work with Tapcheck it's great!!! If you're a caregiver or CNA come see what Extend Family Home Care is all about.