Do you really wanna entrust your loved ones with a a facility that is undergoing mass layoffs and…read morewhen they aren't, have new hire pools of 20+ due the the constant turn and churn this facility undergoes that I witnessed firsthand. They can't keep talent and the people they do keep are abrasive, refuse to listen to technical staff, and literally have to be taught how to use basic computing functions. New hires on multiple occasions needed taught how to type exclamation marks so they could enter their basic passwords. Nurses themselves tell me they are only here until they can find higher paying more lucrative jobs at non Hospice facilities and the turnover rates validate this.

Denver Hospice provided horrible home hospice "care" for my husband. I would not recommend them to…read moreanyone. Unresponsive, uncaring, unhelpful and unprofessional.

My grandfather has been a Garden Terrace for about two weeks now. I am impressed with the positive…read moreenergy and attentiveness of their staff. I observe how he and their other residents are treated. I find the atmosphere to be kind, caring, and upbeat. They plan fun activities for their residents to bring joy to their days. I included a photo of my grandfather with a band that Garden Terraced hired to perform for residents for Cinco de Mayo. It was a joyful event.

I appreciate the staff of Garden Terrace so much from the receptionist to the custodial staff I…read morefeel welcome. My sister has been there for 9 months. The nurses and other caregivers that I see are consistently caring and professional. I especially appreciate that any time I have a concern it is handled in a professional manner. Thank you to all the people who make this a place where I feel my sister is safe and cared for.

My father was admitted last week for a two week Respite Care Stay and we are very happy we chose…read morethis center. My family and I toured about four other care centers and Holly Heights stood out with the excellent staff and attentiveness. The center could use a little updating but the excellent care, friendliness and care my father is receiving stands out.

Unfortunately, my mother was a resident of Holly Heights Nursing Care Center and Rehabilitation…read morefrom December, 2023 to December, 2024. She passed away on December 3, 2024. I believe the extremely poor quality of her life there, and the lack of medical attention shortened her life significantly. During the first six months of her residency, she received subpar day-to-day care. She did have one CNA that she really liked, but she left when management changed. Complaints during this time period included being soiled for extended periods, slow response to the call button (upward of an hour), filthy living conditions, a mouse infestation, no emotional support and overall rude management that dismissed the family's concerns. My mother's vision greatly declined so it was hard for her to use a phone. We had to rely on staff to bring her a phone to have any type of communication. The staff was always so put out with this request, and would often hang up on family members. You were lucky if someone even answered the phone! It was hit or miss. Fast forward to September, 2024. This is when my mother truly suffered and declined. Ownership changed, which included a whole new administrative staff. They also cut staff and wages for existing employees (which was relayed to me by one staff member). Mom suffered a stroke that sent her to the hospital. Unfortunately, the stroke was undiagnosed by the hospital. She should have had an MRI performed. While in the hospital, she was diagnosed with a urinary tract infection. This to me, is a result of her not receiving proper hygiene care from staff. The biggest health concern, is that my mother was complaining of lower abdomen pain. This was ignored by the staff, doctor and social worker that got involved due to the family constantly asking for help. Because the facility refused to have additional testing done, the family had to go outside of the facility for further testing. As a result of a CT Scan, it was recommended that a colonoscopy be performed. By the time we got the clearance for this procedure from the Cardiologist, it was too late. We waited 8 months for this health condition to be addressed by the facility. My mother was just too weak for the procedure. I believe she had a serious health condition, as this was a hereditary condition that we were concerned about. The food menu changed dramatically once ownership changed. Many food items were discontinued, and food quality was so bad. Many residents complained of how awful the food is. How do I know this? Well, because many residents shared this with me. The food was so bad, that my mother had no desire to eat. Also, due to her stroke, she was unable to properly feed herself. The food was just dropped on her table. She had to fend for herself, and it was a real struggle for her. Every time family visited my Mother, we consistently had to clean off the food that was slopped on her chest, bedding and the floor. She was not able to hold a cup without spilling the contents all over herself and floor. We eventually purchased a non-spill cup for her. My mother was severely depressed in this facility and declined quickly as a result of living conditions and lack of empathy from the staff. The activity director only visited my mother one time (toward end of life). My mother's existence consisted of laying in bed all day, with headphones attached, listening to the same TV program over and over again. Unfortunately, I was out of state, so my visits were not as frequent as I'd like. They did become more frequent once I learned of the appalling living conditions. When I did visit, I was shocked, deeply saddened at what my poor mother succumbed to. She felt helpless and just checked out emotionally. All of the above was reported to the facility, Ombudsman, Colorado Health Department and Adult Protective Services. An inspection was completed by the Health Department 1 1/2 months from my initial complaint. This was just too late. The facility was fully aware of pending inspections from various agencies, so they were able to portray a false impression of what normal conditions are really like because of the heads up. It should be noted, that the staff often blamed my mother the lack of her care. So, let's blame a stroke victim for her declining care? It's just easier for them this way I guess. She did this because she dreaded interacting with many employees, especially the social worker and the new management team. Her concerns fell on deaf ears. This is so shameful and inexcusable! Sadly, new management (director and nursing director) was not accountable in any way for the lack of care for my mother. I was told that weekly communication with the family was a courtesy only and should not be expected, and that they had lives outside of work. Yep, that's what we were told on a phone conference. If you are considering Holly Heights for the care of your loved one, please do your due diligence!

This place was highly rated I think by Medicare (a list of rehab centers the hospital provided),…read morebut I was unfortunately extremely disappointed when I visited it. Guess I had high hopes for a highly rated center. I asked the hospital how these ratings were made and it was unclear (no true explanation). I would not even consider this place due to: 1) awful smell of the facility; 2) feelings of it being an unsafe facility; 3) low energy/bad vibes from the facility and residents; and 4) lack of confidence of their rehab capabilities. It was the first one visited which left a really awful feeling about rehab centers, especially if this was one of the higher rated places. Thank goodness it appeared to end up being just a glitch in the ratings where however it was done for this list of places, must have been opposite of what I felt was important in the rating. Out of the 9 that were looked at, this was definitely at the bottom of our list.

When owned by Steve consistently excellent care. Owner had awareness of the residents needs and…read moremany staff long term employees. They also offered the Optum Plan. Have not heard any differently with new owners . Hoping quality and commitment remains with patients best interest at hand.

Savanah is truly one of the most incredible, caring and capable Nursing Home Administrators in this…read moreindustry. Her leadership capability and excellent treatment of staff, along with her person centered and empathetic direct patient care is truly unique. If you are searching for a home for you loved one you can be assured that by choosing Alison, you are choosing care provision that is rooted in best practice, expertise, beneficence and compassion.

Racing fake and not really answering your questions they try but don't know they keep telling me we…read morekeep sending him clothes and they keep disappearing that should not happen

I was referred here after a below the knee amputation. The place is well-ataffed by nurses and…read morepatient technicians who care about their patients. The physical and occupational therapy services were very good. However, I am downgrading my rating to 4 stars because the food was generic and lackluster, and they didn't have anything like the room service model that other hospitals have. But otherwise I learned how to adapt after losing my foot and part of my calf.

I think Spalding did a good job in taking care of my cousin. They were also extremely helpful in…read moregetting him into another facility for additional help.

We had an incredible experience with Extended Family Home Care. After evaluating two home care…read moreagencies in August 2020, and concerned about Covid protocols during the height of the pandemic, we chose to work with EFHC. We had one caregiver for a month who moved away suddenly, and that transition was handled smoothly by Rachel and her team. We ended up working with the agency from late August 2020 through mid-March 2021, and our caregiver Linda became a member of our family. I could not recommend this agency highly enough. Throughout any billing, long term care insurance, scheduling, or other logistical challenge they handled all the difficult parts. Our caregiver Linda always followed covid protocols and was a friendly and engaging presence. Linda worked with both of my parents when they lived with us and did an amazing job juggling a complex set of care needs and personalities. I could not have been happier working with EFHC and Linda. Without this team's effort my husband and I would not have been able to continue in our jobs and handle other priorities in caregiving and our own personal lives.

Just started in June. Staff is very nice. Client care is great. Pay is good. I really love that…read morethey work with Tapcheck it's great!!! If you're a caregiver or CNA come see what Extend Family Home Care is all about.

From the moment I contacted Optimal Hospice I felt the pressure begin to retreat from my long…read moreperiod of caring for a loved one. Things had gotten to the point where I could no longer feel confident in my own abilities to continue to provide the care needed. I believe my hand was guided from above when I selected, and made contact with, Optimal Hospice. Once engaged, a team of top professionals was dispatched and they just seemed to know instantly what to do. All the while they held the highest regard and sensitivity for me and my family. In no time I saw what I could not have done alone taking place in front of my eyes. This was a true blessing and this wonderful group of individuals kept me informed every step of the way. The outstanding performance exhibited by Optimal Hospice made all the difference in the world, and I could finally get the peace of mind I needed to truly prepare for the send off of my loved one. I cannot express enough my sincere gratitude and appreciation for the enormous contribution Optimal Hospice made to our lives. Do not hesitate to call them, you will not be sorry.

"Home Care Assistance is one of the premier home care agencies in the Denver area. Andy and his…read moreteam are passionate about providing the best senior care for their clients and a top professional environment for their caregivers."