We were treated like family. I didn't have to worry since any questions or concerns were answered…read more Very experienced office staff and they did a great job helping my parents. I would highly recommend them.

Active Angel Care will show your loved ones respect, dignity and care they deserve while tending to…read moreboth their personal and household needs.

They leave you in restroom for over an hour! When hit call button takes longer than 15 min!…read moreBeautiful building with ugly attitude people working here! State needs to look into this facility! When someone you care about and staff not helping! Will say the rehab lady has been wonderful and lets you do your daily tasks with understanding!

From the time that I stepped into Emerald Trace for short term rehabilitation, I was made to feel…read morewelcome and at home. The staff was exceptionally kind throughout my stay. I received very good care while I was there and it felt like staff was truly invested in providing the best care possible. If you or your loved one are looking for quality care given by skilled, caring staff, I would highly recommend that you check out Emerald Trace.

My father stayed here for two years. The staff is incredible. Always caring and compassionate and…read morewilling to help. They routinely follow drs directions when it comes to medicine and care. The facility still looks new and is very nice. The food quality was low at first but has improved over time. On the corporate side, you are quickly reminded that this is a for-profit facility. Over his two years, there were several rate increases and his overall rate went up by 28% per month by the time he moved out. Would definitely recommend this facility if you have the need.

I take my therapy dog for weekly visits here and have worked at other care facilities over 20…read moreyears. This has been the best of four I have visited. Rosedale staff provide quality services and really care about the residents and their quality of life. It's very clean and well kept. Each department has dedicated workers at all levels, housekeeping, dietary, nursing staff, activities program, (life enrichment) , administration, and reception. I would highly recommend Rosedale for a skilled nursing facility. Mike F

This place is amazing! The staff really cares for their residents and it's a great place to work…read moreat. Everything is up to date and the households for the residents feel more like home than a nursing home. I would recommend this place over any other nursing home I know of.

The very best care with Dr Matthew Johansen and Dr Emily Dixon. My wife and I have been under Dr…read moreDixon's care for our knees for many years and love the support she gives us. Dr Johansen did my first hip replacement flawlessly and I'm now scheduled for my second one (other hip) in 3 weeks. Both of these Doctors never rush and always give us the data to make our decisions and their care has worked. Gary & Terri Morgan

This operation is really awful - My doctor's office faxed an order over to Beacon where the orders…read moreare supposed to go - I called a few days later and someone at the Beacon Central Line - where they receive all the PT fax orders - told me that the fax number I had given the doctor - the same number that the actual physical orthopedic office in Montgomery on Cornell Rd gave to me - was incorrect - that rep told me she had never heard of that number before and then gave me another number. So I had to contact my doctor office again and they faxed the order again - to both numbers just to be sure - a week later, Beacon central line told me again that they never received the orders, despite me having confirmations for the dates and times the orders were faxed. So here I am, the patient, playing the middle man between the Tri-Health Blue Ash Internal Medicine and Beacon Orthopedics just trying to get help for my back pain. Taking my business somewhere else. Beacon sucks.

terrible place- food is awful, staff is terrible, housekeeping never available and maintenance…read morenever follows us with the residents needs no one is ever at the front desk. some of the new residents should not be qualified to stay at Pinebrook. Administration is somewhat dishonest Think twice before you send your loved one here!

I knew from the beginning when AP calculated my mom's initial invoice incorrectly that moving her…read morehere was a BIG mistake. Pinebrook is nice, but the staff are very off-putting and somewhat dishonest. On move-in day, my mom went to the cafe for lunch, and I accompanied her. We were forced to sit with another man and his caretaker. There were several empty tables, but we were not allowed to eat privately. Next, the guy who is head of the dining room approached our table and asked who we were (as if we came in off the street to steal a meal). He assumed incorrectly that I was eating with my mom, but I had not ordered anything. He told me if I wanted anything it would be charged to her room. Ironically, that same evening, a Pinebrook Ambassador invited my mom to dinner. When my mom showed up alone, she sent my mom back to get me and my sister. She told the dining staff that we would all be eating for FREE since my mom was in the process of moving in. My mom only lasted 5 weeks. The food is terrible. Their website boasts "delicious, healthy meals." The meals are not delicious, nor are they healthy. My mother reported that everything tasted like it was reheated from a can. I also witnessed people sitting there for 20+ minutes without being acknowledged or served. Their website states they have a fitness center. The "fitness center" is about the size of a nice walk-in closet. It has a treadmill, a bike, and some weights. 24/7 concierge? Nope...... on the evening of Sunday January 26, after 8:00 PM, a few residents were locked outside. The automatic door was not opening to let them in. They pushed the button for help, and no one answered. One resident had to call her husband, who struggled with a walker, to come to the front door to let everyone in. My mom gave her 30-day notice around February 8. On Thursday February 20, my mom accidentally let her kitchen sink run over. She started running water and got side-tracked. (People get sidetracked.... one day I went to visit my mom and a female Pinebrook employee left her car parked in the circle, in front of the door blocking traffic, with the passenger door open and her purse on the front seat - she got sidetracked - it happens.) Water was in my mom's kitchen area and ran out into the hallway. The receptionist, her name starts with an L, called me at work to tell on my mom. She gave me a story that was hearsay. My sister went to assess the water, but it was already cleaned up. My sister spoke to L and asked her why she called me at work. They may have exchanged words but me adding it here would be hearsay (see what i did). On my way home from work, I called to see if I could speak to the Director (NG). Of course, L answered the phone. I asked her to give NG the message personally. I asked if maintenance moved the stove/refrigerator to clean up the water. She insisted they did (but I found a piece of wet cardboard under the stove - so did they move it?). And, then told me the unit was "highly damaged." When I told her my sister had already assessed the unit, L continued with her story. In fact, she started to talk over me so I raised my voice so L could hear that I was still talking. L accused me of being rude when she, in fact, was the rude one. I reminded her that I had already said "please" and "thank you " to her three times in the conversation. She hung up on me. On Friday, February 21, my mom went to the receptionist, L, and asked her to come and see the "damage". L refused and accused my mom of being aggressive. I would not be surprised if my mom said she would slap the crap out of L. My mom has a mouth. I do not believe for one minute that my mom was physically aggressive. As a result, I got a call from the director who told me that my mom could not stay there any longer. He also stated that my mom "had alcohol bottles in her apartment." I shut him down quickly as my mother does not drink. The bottles were in a box that was moved to Pinebrook in error. I left work on Friday and got my mom out of there. We moved my mom's belongings on Saturday February 22. I returned the keys and spoke to the director around 11:30 AM. I asked him who said my mom had alcohol bottles in the unit. "I don't remember." Of course, you don't. The bottles he was referring to were all wrapped in paper and INSIDE a box. I let him know that the common denominator in all the chaos (incorrectly reporting damage, reporting alleged aggression) was L, the receptionist. NG admitted that he should have been the one to assess the unit and call me. He also stated that "this happens all the time" (running water over into unit). And we would not be charged anything extra for the clean-up. After moving out, it took 3 emails and 2 calls to get a response from about the refund. We finally received a refund for the unused pre-payment of rent. I am thankful for that. However, the whole experience was unpleasant from start to finish.

I cannot say enough great things. Thank you bayley for making a difficult time, comforting…read more Upon admission, staff was on it. Noticing things immediately, encouraging fluids, getting a meal tray, finding an issue with skin integrity and handling it immediately. I can leave mom without massive guilt. And Missie, the social worker. She has been amazing and had gone out of her way to deal with our difficult and demanding family. She recognizes that we all just care about our mom and had gone way out of her way to assist us in finding long term placement for mom. My only wish is that they had a long term bed available for my mom but I certainly get why they don't. This place is amazing!! And I don't want to leave out therapy. They got my mom mobile again through a difficult and painful injury with a side diagnosis of alzheimers/ dementia. She can refuse and be difficult at times but they never let her quit.

social worker is very nice. Other than that, buyer beware. moved my aunt to a memory unit. We were…read moretold primarily because she doesn't eat and they can't allow her not to eat. we were there for a day and a half covering about 6 meals. NOT one time did anyone come to ask her about eating or bring her food. When we moved we were told would get help from the maintenance staff then they came and said they weren't working that day. we would oss them in the halls later. Not at all impressed except for Mike.

I have had such a terrible experience with them they over pack themself with patients and you can…read morenever get in. Also i went three times for kidney pain and was sent home saying i was fine. I went to christ hospital and they found something on my kidney they still wanted me to go through ny dr for refferals and my dr ignored me said it was not ok to get a second opinion. I left so many messages with them and they kept saying they couldnt help me cause i went outside of st e. This practice is a joke. Last time i went off on them and they said they would call me back. This was a month ago. So i have recently switched to christ and they have already fixed my problem and got me back on track. Do NOT go to this office! I was crying in pain and they sent me home!

We have been seeing Dr. Rita Watkins since March 2009, and I couldn't have asked for a better…read moremedical caregiver for my family. The staff, nurses, and doctors in this office genuinely care for our well being. They have become not only our medical advocates, but our friends. We get very personalized care in this facility, and I highly recommend it for anyone looking for a family practitioner/pediatrician.