The owner was really nice and helped me sign up for their home care services when I really needed…read moreit the most for my dad. She was very patient honestly and we kept in contact for about two weeks before I finally made my decision and it was well worth it. My dad loves his aid and I can work more now instead of dealing with aides calling off all the time. Now I've been with the company going on three months and honestly, they're better than my last company. I highly recommend. Going to sign my dad up for transportation services as well with them.

My mother, Sandra Capps, was recently a patient at Hospice of Dayton for 8 days. I would like to…read moreacknowledge her caregivers: Debbie, Patti, Lisa, Toni, Amanda, Espe, and Janell and everyone was very caring toward my mother and my sister Debbie and I the whole time and helped explain to us what was going on at every stage. The rooms and surroundings are beautiful and clean and well kept. Thank you all for the excellent work you do.

Well... it's hospice. It's hit or miss with the personalities of folks at the desk. I guess they…read moreare referred to as 'security' but sometimes they are super nice, and at times they are not. It really would depend on the kind of day they are having. Place is like a maze at 1st but once you get oriented you can make your way around just fine. Lots of cool little nooks and rooms to make the place feel special. My personal favorite is the garden room. The staff are usually very personable, thoughtful and very friendly. The number of times I've been here it seems like my friends and family are well taken care of. I don't go daily so I cannot attest to the daily regiment of eating, moving and cleanliness. No desire to ever go back, it's just not a place that gives me 'good memories' of my friends but the facility takes care of the needs of others so there's that...

They provided my mother with the best care possible. She was treated with kindness and respect by…read moreevery staff member, and it was clear that her well-being was their top priority. The therapy team worked wonders--helping her regain her strength and return home in no time. I'm incredibly grateful for everything they've done for her.

This place is TERRIBLE! I don't even know where to begin. They are not a 5 star please do not…read morebelieve that. My grandfather was there for 6 months and it was the most horrific experience My family has ever been through. They are EXTREMELY short staffed. They had 2 aides to 30+ plus residents many times, they use agency staff which are always different aides and nurses , and they have no clue what's going on. We had to BEG for my grandpa to get showered. I called the D.O.N on a weekly basis to ask when he would get his shower and nothing ever changed. My mother started giving him his bathes along with all his personal care. My family was with him 12 hours a day and he still did not receive proper care . He would be left in soiled diapers, we would put on call light and would wait 20+ min and finally just did it ourselves. This place is terrible. My grandpa fell one night they never called us we arrived at 6 am and he was sitting in the hall naked bleeding profusely like it was no big deal. He needed stitches and had pneumonia when he arrived at hospital . Residents are neglected here. If you plan on putting your loved one here and you can't monitor their care 24/7 then don't expect a long term stay. There was one nurse Angie 2 aides one very short hair and the other black hair with tattoos that my papa loved and one dietary aide we really loved so much, the rest of the staff is horrible. My grandfather past away in the middle of the night a couple weeks ago which has been traumatizing for our family. We saw him at 7 pm and at 3 am they called and said he passed away. Only explanation we got was he had been throwing up, again no phone call to report the illness. The only thing we have come to terms of is that they must of had him laying flat on his back and he aspirated when vomiting. Since he passed we did not receive one phone call from anyone there not the administrator, D.O.N, no one to say sorry for your loss or check on us, goes to show these people are there for money. They could care less about the residents .. there were so many errors. We caught a nurse red handed giving him whole pills when there was an order for crushed only, she admitted to have been doing it for days and he had pneumonia that week he had the fall which could have easily been from aspirating the pills .. Same nurse was back in his room next day with an attitude . My mother then would not allow agency in his room at all due to all the errors. Please just do you research . Yes the building is clean and remodeled but everything else is terrible. I know things can sometimes be unbearable or hard to keep sick loved ones at home, trust me This was the hardest decision our family ever had to make and my mother stayed with him 8 hours every single day he was there, but please research thoroughly before making your choice if you have to go this route and check on your loved ones

First visit with and I'm impressed. They were very professional and helpful. I wanted to get back…read morewith Dr Tewell but she isn't accepting new patients. Dr Phan is new and really liked her and the whole staff. I felt heard and hope of getting some things taken care of. I'd told 2 previous drs of things I'm dealing with. They didn't offer any advice or even write down what I said. Might as well told my dog. But here they didnt pass off what I said. I didn't bring up everything on my list... didntvwant to overwhelm new dr ;) Great experience here.

I have a been a patient of Dr. Mason-Zied and followed her when she switched practices. While I…read morelove her a practitioner, I have been less than pleased with some of the clinical staff, specially Bethany. On two occasions in the last month, Bethany has been very rude and unhelpful over the phone and through MyChart messages. It is honestly making me consider switching a provider I have been with nearly 20 years due to the hostility and lack of help I am receiving from this staff member as I don't feel confident in their abilities and bedside manner.

I found this agency to be very helpful in varying aspects of care (from bathing to nursing to…read morephysical and occupational therapy, and memory care) for my mother who due to medical reasons was recently relocated to my home. ALL of the staff was very professional, courteous and accommodating. My need for them also occurred during the pandemic and they did not let that disrupt service. Thanks to them our transition was a little less stressful. I would absolutely recommend them to anyone needing assistance with homecare for a loved one. A special shoutout to LaKisha!

$1,000 partial plate belonging to my 85 year old mother thrown out by mistake by a caregiver…read morenothing but excuses, NO apologies nor any offer to compensate from Home Instead...caregiver cancelled last minute Christmas Eve and Home Instead attempted to claim there was no one scheduled...the ONLY African American caregiver worked amazingly well and she was requested from day one by us, she was denied hours by Home Instead and it appears to be racist oriented...

My child went there for years. Highly recommended them up until now. Office staff hardly ever…read moreanswered the phone. They couldn't keep therapists. My child's therapist pawned him off on another bc she wanted another child to fill their slot. They didn't have any openings for my child. The therapists used to be nice but now have a attitude.

Amazing and caring staff who always put the children first. They are creative and fun. The…read morechildren get to learn in a play-based environment.

If I could give them no stars I would. The doctors are awesome. However, the staff at the office…read morein Huber Heights did not meet up to my expectations. I had an appointment for my mother who is 83 years of age. I had to reschedule for 2 weeks later. I asked if she needed blood work done again since we rescheduled. Olivia at the front desk told me no since the appointment was only 2 weeks away. We get there and she did not have her down for that new date. She said it was for a month away. If that was the case she would had needed new blood work. My problem is that she didn't bother to see if any of the doctors could take my mom that day. She just said "we don't have her down for today". For those of you with elderly parents you know the effort it takes to get them to an appointment. I also took off work. But the main problem was that she only needed someone to go over her blood work and she refused to ask if they could squeeze her in. My mom has to prepare hours beforehand to get dress and get to appointments. She wasn't pleasant and had no empathy whatsoever. If I didn't like the doctors there, I would certainly never go back!!!! Very disappointed.

Was referred here by my Primary Physician was having urinary frequency as well as abnormal…read morecreatinine levels. Have had a history of hypertension for some years never found the right medication combination until Dr Eze made some changes in my medication regumin. Now B.P. is stablized. Dr. Eze is a very thorough physician genuinely interested in your well being. Rarely have to wait long upon arrival which is surprising considering how much time he devotes to his patients.

If I could rate a Zero I would. My mother was there for PT…read morerehab for a broken leg/hip. One aide, Amy, was fantastic. The care beyond her was atrocious. In less than 48 hours my mother was taken, by ambulance, to the ER for shortness of breath. I stopped by one week later to give them an update to find her room cleaned out & her belongings boxed up! We never rec'd written notice or a phone call re: "bed hold", which I am only now familiar with. Now the staff & administration are lying trying to cover their tracks because they did not adhere to the state standards and requirements. The food, when delivered to her room, was ice cold, inedible. The evening aide turned the a/c, in her room, to 62 both nights. That was the care she got overnight. I do not recommend Cypress to care for your loved ones.

Hi it's been four years since I was at this facility for rehabilitation after a car accident. I…read morehad broken my neck and needed slot of rehabilitation. There was a young guy who came in every night before leaving who washed if I needed anything before he left for home. I can not say that there wasn't a person who wasn't caring and nice. I can only speak of my experience there and I was so thankful that they got me strong enough to go home. Also the family must stay involved with your care. At any nursing facility it's a must. Thanks to all who was involved of my care. The food was okay. If they had something that I didn't care for they offered me something else. I suggest that if something is going g wrong get in touch with the owner.