These chaps have been in business on the corner for as long as I've lived in the area. They are one…read moreof the last of the independent optometrists in Auckland. They have a great range of glasses frames in stock - I just ordered some very cool Ted Baker ones. They are relaxed, personal and take an interest in what you do so they can personalise the experience. I've recommended Harrison and Graham to many friends and colleagues.

I'm a big fan of avoiding chain stores where possible, and this is an example of a local business…read morewhere staff actually remember who you are from visit to visit and they take the time to properly explain what your eye test has shown and what that means, etc . Have heard one too many stories about negative experiences at chain optometrists. Harrison and Graham has been in Ponsonby for years and has a good range of frames, including frames for all your hipster needs. They've got a bunch of sweet sunnies as well that can have prescription lenses put in them The prices for eye tests are reasonable, and the staff are generally up for a good yarn. Super cute range of kids frames, just as an aside (including some very excellent kids sunnies that made me wish i actually had a kid to put them on...).

Best optometrists in Auckland!! Very helpful, caring and…read morefriendly. Accurate frame adjustment and affordable prices. Been dealing with them since 2010 and am still a very satisfied customer! I highly recommend! Thank you for your Superstar service ******

Awesome place to have an eye exam. Large clean place. Great equipment and large frame selection.read more

Ernest saved my life by providing emergency help replacing lenses as I was traveling from…read moreCalifornia...very nice facility and very helpful staff.

Rudest staff member I've ever interacted with in my life…read more Went in to try some glasses on as I'm in the market for new ones. Upon trying on a random pair, the passing staff member (who was actually serving another customer) threw over her shoulder at me "those are too big for you". I was confused, did she mean me? She then ignored her customer (who was hunting for a specific pair of frames) and listed out to me all these reasons the glasses I happened to be trying on were wrong for me. "They're sitting on the bridge of your nose" was one of the things she said to me. Are glasses not supposed to go on your nose? Should they be on my chin? "The glasses are too wide" The frames felt very comfortable to me and I told her so. She told me "well they're too big for you. I wouldn't sell them to you." I'm sorry, you won't accept my payment if I do like these frames enough? I could not believe she actually said that to me and so I told her "that's ok then I won't purchase glasses from you at all, certainly not with that attitude." She then turned to her original customer and started going on about why she was right in her assessment of the frames on me. I was fed up at this point and put the frames back and left the store. That was not customer service. Your job is to suggest recommendations, NOT shove your opinion down my throat. You did not ask me if I needed/wanted help, nor did I ask for help. Furthermore, when I told you I found the frames comfortable, you stop talking about your non-reasons for why I shouldn't buy them. Absolute worst customer service I have ever experienced. If you need glasses, I suggest a different Specsavers branch because the people there are useless and rude.

Got an eye exam done. Was fast and professional. 20% discount for students when it came to buying…read moremy glasses which was cool. The eye exam was FREE for students which made my day.

Every time I walk past Grace Lang Optometry I'm surprised and delighted by their window displays…read more A few weeks ago a gorgeous multi-storeyed sandcastle - yes, made of REAL SAND - complete with turrets and sea shell decorations stood in the window, and then when I passed by yesterday this had been changed out for a new display of cut outs of circus animals in bright colours promoting specials on spectacles. Both of these window displays have been a cut above the usual mannequins and posters you see in every window along Ponsonby Road, and I can imagine they do their job well - they must work wonders on potential clients! I know I'm really tempted to change optometrists simply based on these works of window art! The women that work in Grace Lang also seem to be pretty lovely. When I stopped to photograph the windows they came out and talked to me and were completely fine about me taking the photos, as well as complimenting the artwork themselves. This friendly laidback attitude is another reason why I'm seriously contemplating changing to Grace Lang! Whether you wear glasses or not, I recommend popping along to Grace Lang just to have a look at their windows displays - they're incredible!

Phoned around for competitive prices for a contacts and eye glasses exam. Grace Lang Optometry…read moreprovided reasonable prices, so booked appointment. Store is welcoming. The creative window displays are impressive and attention-grabbing. Good selection of trendy glasses. Store assistant was nice and pleasant. Exam was uneventful. Grace Lang was professional, though not friendly, but also not rude. She caught that my prescription of 10+ yrs had changed. When it was time to pay, the amount was more than what was quoted on phone. The trial pair of contacts used in the exam wasn't included with the price. I wasn't told this during the exam, so it felt almost like a bait-and-switch. Some places provide complimentary contacts. Some will even give a few pairs for free to hold you over if you're low on contacts. Some will charge extra for a pair of contacts, but they usually ask you first. My experience with Grace Lang Optometry taught me to clarify the pricing extras beforehand. My longstanding online contacts supplier requires a prescription confirmation from the examiner before shipping the contacts. When I asked the Grace Lang store assistant if they could handle that, she said yes. A few days later, someone from Grace Lang Optometry phoned me to ask permission to release information to the contacts supplier that contacted the store. I granted permission. A few weeks later, I contacted the contacts supplier to find out why my contacts had not arrived yet. They were still waiting for confirmation from Grace Lang Optometry. I phoned Grace Lang Optometry to find out what the hold up was. The sales assistant placed me on hold, then came back on the phone and apologetically said that the store does not provide that service. Why was I not told that from the beginning? Or when the contacts supplier initially contacted them? The poor communication was a huge inconvenience, and greatly delayed my shipment. I have not returned to Grace Lang Optometry due to my negative customer service experience. Maybe there was a new sales assistant who didn't know the policy. Maybe the optometrist herself was having a bad day. In any case, I have since found a better and friendlier place to go for eye exams.

How do I write this without going overboard. I've been very happy with my prescription spectacle…read moreexperiences at Gates for a few years however today Lee, the owner, provided me with the best service I've ever received, anywhere. He solved a pretty big problem I created with the most professional demeanour you'd only ever dream of. If you are looking for absolute expertise go and see what the team at Gates has to offer. Especially Lee. Honestly you will not be disappointed.

Excellent, excellent, excellent. For years, Gates has had consistent, excellent customer service…read more Each time I have gone in, even if in service of glasses not purchased there, the staff has been helpful, gracious, relaxed and professional. Their range of frames is more interesting than more others in Auckland too. Keep up the good work, Gates Team. (And no, I swear, I am not related to any of them--they just plain old deserve a good review). Give them your business.