Ernest saved my life by providing emergency help replacing lenses as I was traveling from…read moreCalifornia...very nice facility and very helpful staff.

Rudest staff member I've ever interacted with in my life…read more Went in to try some glasses on as I'm in the market for new ones. Upon trying on a random pair, the passing staff member (who was actually serving another customer) threw over her shoulder at me "those are too big for you". I was confused, did she mean me? She then ignored her customer (who was hunting for a specific pair of frames) and listed out to me all these reasons the glasses I happened to be trying on were wrong for me. "They're sitting on the bridge of your nose" was one of the things she said to me. Are glasses not supposed to go on your nose? Should they be on my chin? "The glasses are too wide" The frames felt very comfortable to me and I told her so. She told me "well they're too big for you. I wouldn't sell them to you." I'm sorry, you won't accept my payment if I do like these frames enough? I could not believe she actually said that to me and so I told her "that's ok then I won't purchase glasses from you at all, certainly not with that attitude." She then turned to her original customer and started going on about why she was right in her assessment of the frames on me. I was fed up at this point and put the frames back and left the store. That was not customer service. Your job is to suggest recommendations, NOT shove your opinion down my throat. You did not ask me if I needed/wanted help, nor did I ask for help. Furthermore, when I told you I found the frames comfortable, you stop talking about your non-reasons for why I shouldn't buy them. Absolute worst customer service I have ever experienced. If you need glasses, I suggest a different Specsavers branch because the people there are useless and rude.

Every time I walk past Grace Lang Optometry I'm surprised and delighted by their window displays…read more A few weeks ago a gorgeous multi-storeyed sandcastle - yes, made of REAL SAND - complete with turrets and sea shell decorations stood in the window, and then when I passed by yesterday this had been changed out for a new display of cut outs of circus animals in bright colours promoting specials on spectacles. Both of these window displays have been a cut above the usual mannequins and posters you see in every window along Ponsonby Road, and I can imagine they do their job well - they must work wonders on potential clients! I know I'm really tempted to change optometrists simply based on these works of window art! The women that work in Grace Lang also seem to be pretty lovely. When I stopped to photograph the windows they came out and talked to me and were completely fine about me taking the photos, as well as complimenting the artwork themselves. This friendly laidback attitude is another reason why I'm seriously contemplating changing to Grace Lang! Whether you wear glasses or not, I recommend popping along to Grace Lang just to have a look at their windows displays - they're incredible!

Phoned around for competitive prices for a contacts and eye glasses exam. Grace Lang Optometry…read moreprovided reasonable prices, so booked appointment. Store is welcoming. The creative window displays are impressive and attention-grabbing. Good selection of trendy glasses. Store assistant was nice and pleasant. Exam was uneventful. Grace Lang was professional, though not friendly, but also not rude. She caught that my prescription of 10+ yrs had changed. When it was time to pay, the amount was more than what was quoted on phone. The trial pair of contacts used in the exam wasn't included with the price. I wasn't told this during the exam, so it felt almost like a bait-and-switch. Some places provide complimentary contacts. Some will even give a few pairs for free to hold you over if you're low on contacts. Some will charge extra for a pair of contacts, but they usually ask you first. My experience with Grace Lang Optometry taught me to clarify the pricing extras beforehand. My longstanding online contacts supplier requires a prescription confirmation from the examiner before shipping the contacts. When I asked the Grace Lang store assistant if they could handle that, she said yes. A few days later, someone from Grace Lang Optometry phoned me to ask permission to release information to the contacts supplier that contacted the store. I granted permission. A few weeks later, I contacted the contacts supplier to find out why my contacts had not arrived yet. They were still waiting for confirmation from Grace Lang Optometry. I phoned Grace Lang Optometry to find out what the hold up was. The sales assistant placed me on hold, then came back on the phone and apologetically said that the store does not provide that service. Why was I not told that from the beginning? Or when the contacts supplier initially contacted them? The poor communication was a huge inconvenience, and greatly delayed my shipment. I have not returned to Grace Lang Optometry due to my negative customer service experience. Maybe there was a new sales assistant who didn't know the policy. Maybe the optometrist herself was having a bad day. In any case, I have since found a better and friendlier place to go for eye exams.

Tiffany glasses broke and the Takapuna branch was very very unhelpful. Do not buy your glasses…read morefrom here.

The service is outstanding and the optometrist is wonderful- he takes the time to make sure that…read morehas fitted you correctly with the right prescription. Our whole family goes to this branch and we all greatly appreciate the care we have received. Couldn't recommend more highly.

Luckily, I have been blessed with sufficient eyesight so there has been no reason to search the…read moreworld for a pair of glasses that suit my tiny face - so far. But three of my family members, who are not so lucky, have been faced time and time again with the daunting task of hunting for these 24/7 accessories. Nicholls Optometrists (we always called it "the Browns Bay one") proved a winner all round. After multiple trips into this place with my family I can safely say the staff here are as friendly and onto it as they come. The real stand out, I thought, was the honesty that came from the sales assistants who had no problem openly admitting that a pair of glasses looked ridiculous. And lets face it - when spending a huge sum of money on something that may define your face for near eternity you certainly want some honest opinions, even if they come out harshly. Moral of this story... I have traipsed through so many bloody optometrists with my picky mother, opinionated sister and couldn't care less father and every time we all ended up back here. The glasses may not come as cheap as some other places but the service, selection and dedication to the customer puts it clearly in the lead.

I am visiting here on vacation and had redness in my eye. The doctor examined me without an…read moreappointment and sent me to the pharmacy. I could tell the doctor had no time to see me but worked me in anyway. Thank you Visique!!! Very empathetic practice. In and out within 20 min.

From the owner: Optometrist, David Lee, welcomes new and existing customers to come and visit the team at our new…read moreVisique Botany store! We offer the latest in eye care technology and take great pride in offering only the best in customer care! So come meet the team at Visique Botany Optometrists on the corner of Te Irirangi Drive and Bishop Dunn Place in Botany. Centrally located opposite Mitre 10 and Sancta Maria College. Visique Botany Optometrists - We take eyes seriously!

Got an eye exam done. Was fast and professional. 20% discount for students when it came to buying…read moremy glasses which was cool. The eye exam was FREE for students which made my day.

How do I write this without going overboard. I've been very happy with my prescription spectacle…read moreexperiences at Gates for a few years however today Lee, the owner, provided me with the best service I've ever received, anywhere. He solved a pretty big problem I created with the most professional demeanour you'd only ever dream of. If you are looking for absolute expertise go and see what the team at Gates has to offer. Especially Lee. Honestly you will not be disappointed.

Excellent, excellent, excellent. For years, Gates has had consistent, excellent customer service…read more Each time I have gone in, even if in service of glasses not purchased there, the staff has been helpful, gracious, relaxed and professional. Their range of frames is more interesting than more others in Auckland too. Keep up the good work, Gates Team. (And no, I swear, I am not related to any of them--they just plain old deserve a good review). Give them your business.

Friendly and consistent service as usual!!!The team here at New Market are the bestread more

What I find attractive about Specsaver (especially being a Uni student) is that is it affordable!…read moreThere is nothing more important than taking care of your health and that includes the maintenance of your senses. I came here because it was affordable and I needed assistance when reading pages and pages of Uni textbooks. I found that they did a great job assisting me in finding the correct frames that suit my face. Also being an AA member meant I received an examination for only $60! That was fantastic in my eyes as all I need my glasses for is a little extra assistance when I have a lot of Uni work on, or on the computer for long periods of time. Even though these guys aren't top of the line, they're the best for those who cannot afford any better! This is why i rate them so highly. They're giving people of all financial status's the opportunity to get their eyes checked and some stylish frames to help make their lives easier.