The eye doctor is wonderful, but unfortunately, the staff are not helpful, unprofessional, and very rude. Twice now they have lied saying to members of my family that they tried calling us to cancel appointments, but they have not. It would be nice if they reached out before we were already on our way to our appointment or already showed up for our appointment. Find another eye place or an alternate office location where this doctor works. read more

I just got a new insurance for my son and I thought it was great that the closest place right in town participated with the insurance. My son has not had glasses for several months since he broke his and I was waiting for the new insurance to come in. They said he wasn't showing up in the system and told me they couldn't do anything to help me with an attitude. I then called America's best. They explained to me that even if he wasn't showing up in the system they would do the exam allow him to pick his glasses and put everything on hold for a few more days as sometimes it does take a few days for the insurance to kick in. I'm very thankful for America's best in the fact that you were willing to help me with a smile. I will never come back to this place again, even if it is only two minutes away. I didn't give them 1 star because we have been there in the past and I like the doctor. read more

I went in a month ago. RUN AS FAST AS YOU CAN FROM THIS PLACE!!! GO LITERALLY **ANYWHERE ELSE**!!!! I bought one pair of glasses thru my ins. And then I bought 2 pairs for bogo - @$265 (My bill ended up being $450 dollars. DISGUSTING! ) 1) they didn't bother to tell me that they would also be tacking on $170 for the absolute SH*TTIEST LENSES I HAVE EVER HAD IN 35 YRS. You're just looking thru a fog the entire time. This isn't a "reflection" issue. These are absolute garbage plastic lenses that are clearly made to not only reflect your own eyeballs and lashes back at you, but pick up every single light in the vicinity and then they're designed to SPREAD THE LIGHT. Literally blinding you. And making themselves legally liable for car accidents at night. I have almost crashed multiple times because I was blinded by headlights coming the opposite direction. 2) the 1st pair of bogo glasses came in and so did the insurance covered pair. The bogo pair - the only one I actually really wanted - was INCORRECTLY ORDERED. I went to pick it up, wrong pair. I told them this in person, 2.5weeks ago! They said that day they'd order the correct pair. I STILLL haven't received a call or text or email about them. When I went in and saw they ordered the wrong pair, I told them I wanted corrected receipts! They GAVE ME A NEW RECIEPT WITH THE WRONG FRAMES SHOWN - AGAIN!!!!!!!!! 3) ITS BEEN OVER A FKN MONTH****!!!!! And I STILL HAVENT BEEN GIVEN MY EYEGLASS PERSCRIPTION! I STILL HAVENT BEEN GIVEN MY CONTACT LENSE PRESCRIPTION!! 3) They claimed they didn't have the MOST COMMON contact lense prescription in office to try on. IN ANY BRAND!!!! I was told I'd get a call and have to come back in to try the lenses on. AGAIN! Its been OVER A MONTH!!! I still haven't gotten a call. I AM NOT BUYING LENSES FROM THEM!! Yet! They NEVER ONCE asked me what brand of lenses I wanted. If I wanted dailies, bi-weeklies, 1 single pair. Nothing!!! So...are they ordering EVERY SINGLE BRAND IN EXISTENCE FOR ME TO TRY ON!!! Because they have to write the script with the specific lense type. This is a strong arm tactic to try to force me into buying whatever the hell they think they're going to push on me! 4) AGAIN - OVER A MONTH HAS PASSED: I STILL DONT HAVE MY GLASSES I STILL DONT HAVE MY GLASSES PERSCRIPTION I STILL DONT HAVE MY CONTACT LENSE PERSCRIPTION I WAS TOLD ID GET A CALL ABOUT THE LENSES...***STILL NO FKN CALL**** NO EXPLANATION AS TO WHY I HAVENT GOTTEN AN EYEGLASS PRESCRIPTION 5) BEST PART!! This isn't the right PERSCRIPTION!!!!! And if it is....then these lenses are ABSOLUTE GARBAGE. I will be coming in tomorrow and will not be removing this review until I have my CORRECT frames, and ALL of my lenses upgraded to the absolute BEST LENSES THEY OFFER -- FREE OF CHARGE -- immediately!! My eyeglass prescription and contact lense prescription! Otherwise, prepare for me to come in with my glasses, and provide me full refunds on the lenses and frames I'll be returning. As well as my out of pocket expense for the contact lense exam, the original insurance covered eye glass lense exam, and the retina bullsht extra scan i was strong armed into paying for. And ALLL associated taxes. I will be coming into the store tomorrow. And this better damn well be rectified. This is absolute garbage! RESPONSE: ***AND YET I STILL HAVEN'T RECEIVED ANYYYYY ASSISTANCE !!! I HAVEN'T EVEN BEEN CONTACTED, TEXTED, OR EMAILED ***AT ALL***!!!!!!!!!!! If I don't receive a phone call first thing tomorrow morning 8/7, with rectifications of this situation. + My glasses that you *incorrectly* ordered the first time, that I STILL have not gotten a confirmation email for, an alert that they've arrived and that are not showing up under my account name as having EVER been reordered, had better be there tomorrow, 8/7. + ALONG with my contact lense perscription for Acuvue Oasys Hydraluxe Dailies + AND my Perscription for my glasses + As well as a refund for and a replacement of the garbage lenses you put in my glasses and overcharged me and my insurance $170x2 for ..... I will be contacting my bank to reverse the entire charge on the grounds of fraud and contacting my insurance company to do the same FIRST THING TOMORROW 8/7/2023. read more

They got my contact prescription wrong. It was too low and I was having trouble seeing. When I went back to have it rechecked it turns out I needed a higher prescription and they charged me $50 for the 5 minutes it took to recheck me. I will not be going back. Edit: I reached out to customer service per their yelp reply and never heard back. read more

My doctor was personable and knowledgeable regarding my recent visit. She explained in detail the results of my eye exam which was very important concerning my diabetes. I had a great experience with the staff who were professional and very helpful when I selected my glasses which I appreciate. I would highly recommend Visionworks! read more

I had an eye exam on Oct 20 and purchased some glasses at that time. Never received a call to pick up the glasses so called today (Dec 5) to check the status. The glasses are there. "How long have they been there?". "Not sure.". No acknowledgement that it fell through the cracks. No awareness of customer service. The staff at this Visionworks has been weak for the many years I've been going there. No sense or urgency or doing their job properly. Dr.Puzio is fabulous and he's the only reason I continue to give then my business. Once he retires, I'm out of there. DO NOT recommend this Visionworks location. read more

This place is beyond sketchy. I wish I could lower the review even more.The two receptionists with glasses are rude and snobby. The optometrist changed her mind about my prescription two times, drastically changing the severity of my eyes health and trying to convince me to do more test as soon as I said I didn't want more tests done (def just wanted a quick buck)........ Wouldn't recommend this place to anyone. read more

I first used this location back in October/November of 2021. This was my first experience with a vision works. I would have to say the savings with my Davis Vision Plan was very good. But that's where the good ends. Having used another major chain eyewear provider in the past I was more accustomed to personalized care when picking out frames. Here I got none until I was ready to finally sit down and decide. I didn't let that bother me so much as this was a different company. When I went back to pick up my frames my fitting was not the best. The approach to the fitting was not professional. They didn't let me even remove my mask to help with the fit behind the ears. I left very dissatisfied with the wonky ill fitting glasses. Consequently I never wanted to wear them since they didn't fit right. It took me well over a year to finally get back to this store for an adjustment only to leave with the same disappointment. When I walked in the only question I got was too tight or too loose. My response was neither they don't fit right. Rather than actually put her hands on the frames or take a close look she just went about and tried to make some "adjustments". She handed the frames back to me and still not right. She took them a second time again to no avail. Her response this time was that I will have to return tomorrow when the Dr is there. This only solidified my theory that the people supposedly trained to fit the glasses were not even professionals in that craft. I left and promised myself I will never return again and I won't! I went to a competitor store (not vision works) and they happily adjusted my frames and ensured there was a proper fit. The attention to detail was night and day! Right off the bat the woman who helped me could see the glasses were uneven and crooked. It took several adjustments to finally get the glasses to fit. My suggestion to vision works would be to better train your staff in fitting as well as customer service. read more

Walked in and walked right back out after encountering the individual at the front desk. She was surprised when I told her that I had insurance and then told me that my insurance was not accepted there BEFORE asking which insurance I had. There are some people that should not work with the public and all of them seem to work here! read more

Doctor was wonderful. Super polite and thorough. Ugh the staff are just rude and obnoxious!!! Don't explain anything. Just don't know their jobs. I'm scared about how bad my glasses are going to turn out!!! read more

This place is okay but I am giving it four stars because of how nice Dr. Puzio is. He is amazing and caring. He did my first eye exam and I was very grateful for how patient, kind, and attentive he was. I did not have a problem with the staff when I was there, unlike the other reviews. I went around looking for a frame, selected one or two, and then paid for the one that I liked. The lady who took care of me was nice enough to assist me. The only improvement I could suggest was its speed, from eye exams to the arrival of my contacts. Currently, there is only one optometrist in the office. I think the office could add another one so more people could get their eye exams. Furthermore, my contacts took up over a week just to arrive at the office. That may be because of how specialized and detailed my contacts are but I don't think they need to take more than seven days just to arrive. Overall, I would recommend this place for an ordinary eye exam but not for ordering contacts or glass frames. read more

I had an awful experience the last time I was here. It took almost a month to get my contacts and I had to follow up several times. At first the woman said it was delayed, then it was in the mail, etc. Finally I said I need to speak to the manager and poof! my contacts were delivered that night. However, the order was missing a box and I had to call yet again. Then she didn't even give me a box of contacts, she just gave me 6 samples. I think she made it look like I said a box was missing when it wasn't. However, it was really missing the box. Also, one of the boxes that I did receive in the mail was expiring in several months. Finally, they were warm-- I don't think they had been kept at the right temperature. It seemed like everything that could've been wrong with my order was wrong. This blonde white woman basically gave me the run-around for a weeks. I tried calling and asking for the manager and was told that she was on vacation or not available. I've actually been a customer of this store in one form or another ever since I first got glasses. They were formerly the Eye Doctor on Shunpike next to a Roy Rogers. Now I am on my last pair of contacts and I think I need to find a new place. It's really sad because I've been a customer for so long and because the optometrists themselves have always been really nice. read more

The optometrist is nice and friendly. However, the staff that works there are nothing but rude and miserable with their lives. I would hire new staff if I were the manager/owner. They never seem happy to serve customers. I've received rude voicemails from there pertaining to upcoming appointments. I only go to this location because they accept my insurance and it's closest to home. Luckily, I'm there to see the optometrist and not the women who work there. read more

Rude... you have no money - you are treated like s?$&@t by ladies who works probably on commissions and they are probably in the same financial situation like you are. So sad. read more

This was my second visit to this office and I will not be returning. I only chose this doctor because he accepts my insurance and the location is great but I will be returning back to my prior doctor who is 30 miles away from my home address! All though the doctor is great his staff members are ill-mannered, and impolite! Each visit the women here was rude! I would NOT RECOMMEND this business to anyone, the doctor really needs to upgrade his staff. read more

So i used to go to specs for less all the time for my glasses and i was really nervous going into vision works because i felt like they maybe where going to be to much trying to haggle me like I've felt with in my last experience. And let's be honest a lot of places don't have the best doctors or people who are informative because we'll it's a chain, BUT i made my appointment online walked in 10 mins early front desk girls checked me on and let me roam without the pressure of having someone on top of you! Huge plus!! I chose my glasses before my finally exam , as i got my eyes check the doctor walked me through step by step how everything in my eyes worked , the different tissues, what he was looking for, and i never got that from even my specialist ! ! At the end for 2 pair of glasses with everything blue light filter, you name it i got it, all for 345 bucks ! 2 pairs ! ! I spent almost 600 on my one pair ! So i will be going back again and referring my family because GAME CHANGER !! ! Thank you to the staff and the optometrist!!! Awesome experience ! ! read more

The doctor (optometrist) is very kind and does well at what he does. However, the rest are INCOMPETENT and provide terrible service. I had very similar experiences as all three Google reviews below: https://www.google.com/search?q=morristown+nj&ie=utf-8&oe=utf-8#q=morristown+nj+Visionworks Gisele Neres 3 months ago Skip this place! Optometrist is kind and polite, however the customer service is rude and unhappy always (I've been there couple of times to get my glasses fixed and replaced). The frames are expensive and even with my insurance I've spent almost 200 dollars for a non-named frame and lenses. I was quite shocked when I kept trying to replace my glasses and once it came in, they left a nasty voicemail. Not counting this morning when I went back because my lenses were different than the first ones, and I got yelled that I've said I couldn't afford. I never said that and the rude assistant implied that I was a liar. The lack of professionalism in this place is beyond my understanding. I felt so terribly mistreated in this place that I wanted to issue a complaint within my insurance. Never mind, but never coming back again! Al Fa 8 months ago Went there today (Sat) at 4:26pm: closed! Website needs to be updated! Store sign says the close at 4:30 but 4:26 everything was already closed... disappointing... Simone Snyder a year ago The worst experience I have ever had. Terrible customer service, inconsistent information and I am pretty sure the doctor got the prescription wrong for my son because he was still having trouble seeing the board at school. DO NOT visit this office. Inti Rodriguez 6 months ago The receptionist Kathy is super rude, I set an appointment and was just trying to get things figured out and she just hung up on me because I asked her to many questions read more

I read the reviews and decided to give Visionworks my business anyway. I walked in and the woman at the desk asked if I had a appointment. I didn't realize I needed an appt to pick out glasses. So I turned and started to leave and she wanted to know what I wanted. I showed her my prescription and my insurance card and she said I could pick a pair of frames from the clearance section. When I asked if I could pay the difference if I found a pair that was not on clearance she told me no, I would have to pay full price for any other selection. What good is having insurance if you are restricted to which glasses you can get. No measurements were taken and when the glasses arrived they were not fitted. I would never recommend this Visionworks to anyone. read more

I really like Dr. Puzio and have been going to this place for years when it was Eye Drx. This is the second time that I'm walked out and vowed never to go back because of the staff. First time was when I arrived on a Saturday 15 minutes before closing and the door was locked but office staff were behind then desk and refused to let me in to pick up glasses. Today, I was pleasantly surprised when they told me I could come in right away for a repair to my frames. They even told me they'd try to fix it while I waited but if the frames couldn't be repaired they could pop the lenses into another pair of frames. I dropped everything and got to the office and they told me I'd have to wait until Dr Puzio was back next week. Before I had hardly gotten the glasses out of my purse, one of the staff glanced at them from 8 feet away and said they couldn't be repaired. She was rude with an attitude while the other office staff looked on sympathetically. Do they not realize this is a service business and I can take my business elsewhere? read more

Dr. Puzio is great but the majority of his staff members are a nightmare. They are rude and clearly can not be bothered. Good luck getting them to call you back. Glasses and contacts are way over priced also. Significantly more than most places. read more

Probably the worst customer experience ever - and that says something since I fly a lot and have had my bags lost by an airline. The doctor is so nice, but the associates clearly don't have his outlook as far as running the office. The rude associate told me I couldn't get a copy of my contact prescription that day, now, two weeks later, I learned she could have (and I would have contacts today). They put me on hold today for 15 minutes and when I called on another line they picked up and gave me the information after pressing for it. Seems like this job is very difficult for those associates. Shocking. read more

This whole experience has been negative from the moment I walked in. Sales person "helping" me was rude and was asking me every 5 minutes if I found a pair yet when I was trying on glasses. I felt very rushed like I was being an inconvenience. Once I ordered the glasses they told me it would would be ready in a week. I thought that was unusually long since LensCrafters can have them done in an hour. Well, in reality they were not ready until two full weeks. There was no follow up to even call me to let me know they were ready. When I was able to finally pick them up two weeks later they needed to be adjusted (something wrong w the lens). Very happy professional, would never go back here read more

All of the front staff should be fired. Immediately. What is wrong with those people? They are seriously so cold, mean, and racist. When I went to pick up my glasses I told the employees my name and the lady at the front rolled her eyes at me and then claimed she couldn't understand me and made me repeat it several times, each time rolling her eyes at my name. I speak perfect English and my name is not hard at all, so I know the employees just didn't want to deal with me because I'm Hispanic. All of the employees seem to think they're better than everyone and that they can't be bothered. Never coming back again, even though the doctors were great. I'll stick to the Springfield office. read more

Dr Puzio is a very good doctor and understands how to work with his patients. I have seen him numerous times for at least 10 years. But, the front office staff are less than professional and lack the needed skills to represent such a good doctor. I recently called for an emergency appointment due to an eye infection, was put on hold and then told me the same insurance that has been used for years is not taken, in a nasty tone of voice. No longer a quality business. I am no longer a customer of this business. Just plain awful. There are numerous comments stating similar experiences. Why not follow thru with your staff and provide proper training to meet customer expectations. Requesting a private message makes no sense, you have enough customer comments to see the problem. read more

One star is generous. First, I was not given a prescription for my glasses at the end of the visit, which by law is required. Whether you ask for one or not, the provider is supposed to automatically give you one BY LAW. Second, the optometrist was kind, but my prescription was way off from what it has been for many years for both contacts and glasses and she also said I had an astigmatism. She asked if I had headaches or any other problems wearing my current prescription and I said no. She said to do a trial with toric lenses, so I did, and I called back because I couldn't read signs and other things I was able to read from the same distance with my prior prescription. Third, when I asked for the prescription for the contact lenses I trialed that did work, I was told I need to make another appointment to get the script. I asked why I needed another appointment just to get the script when I already trialed the prescription the doctor ordered for me and they worked, the front desk did not have an answer. Fourth, the staff is completely unprofessional and rude. Actually hung up on me multiple times when I called because I was deemed an inconvenience for wanting to obtain my prescription that I have a right to obtain. They do not say their name when they pick up the phone, and when I asked for the name I was hung up on. Fifth, they tried to push and bully me into buying glasses and contacts from them, like everyone there was commissioned, including the optometrist. I will never be going back and they will be reported to the FTC for violating the eyeglasses rule. read more

I took my kids over the summer to get eyes tested and glasses made. The doctor could not have been nicer. We really enjoyed meeting him and having him evaluate our kids for glasses. If i was rating him alone, i would give this place 5 starts. but like all the other reviews mentioned.. the front staff were sort of cold and uninviting. I was not a fan! They definitely don't compliment the awesome optometrist they represent! Glasses took the whole time they said they would take (which is nuts in today's day n age when you get them elsewhere so quickly). They fitted my kids and we came back home. Next day while cleaning one of my kids classes i noticed a pretty large spot which I couldn't wipe off. When i took it back, they did offer to replace those for me and redo the glasses. But again, couple of weeks with no glasses!!! I feel the mark was so big, there should have been no way that they sent the original pair damaged like that. tells me they have no quality control in place on the corporate side. This place is a good 40 minutes drive. So was not happy about all the time i had to waste because of someone's incompetency. read more

Love the bogo! Staff is nice and helpful. I'm happy to see the new eye care technology they have now!

A great place to go for your eye exam & glasses. I use Vision Works for myself, my children, my husband and recommended them to a neighbor also. Dr. is very patient and the girls really assist you with the frame that best fits your face, Affordable and very good care, I recommend Vision Works in Morristown. read more

I enjoyed going here for my yearly eye exam. I was having several vision problems and the doctor was so patient. He explained my options and the possible cause to my issues. He was very helpful and my vision problems got better. Long wait, but the staff was nice and helpful. read more

I saw a couple of 1 star reviews and was hesitant, but gave them a shot anyways since they were close to home. I was not disappointed at all, in fact I hadn't been to a better eye doctor in all the time I've had to go to one, and I suffer from keratoconus so I've been to a few specialists and well known establishments, but yet none better than this one. Everyone from the floor associates to the doctor were really inviting and friendly. The doctor took such good care of me and I felt confident that he would take care of me. All in all the experience was great. I hate these types of appointments, but I didn't mind this one at all. Give them a chance! read more

Receptionist called to tell me the system double booked and that I'd need to come in earlier. No apologies for inconvenience or anything like that and was irritated the whole time. Glad I cancelled before dealing with probably more bs there read more

The only reason I gave this place any stars is because of Dr Puzo. He is fantastic. I am a repeat customer for years ONLY because of him. For years I have endured the RUDE front desk staff. Why oh why don't you hire kind front desk people? read more

Visited this location today to fill a glasses prescription. Dealt with someone who was quite possibly the rudest salesperson I have ever encountered...and I mean ever. Will be getting our glasses elsewhere. read more

The doctors are great however the rest of the staff is terrible. I once called inquiring about what kind of hi index lenses they carry and I was told she does not know and nobody in the store has the answer. I have an optical background and know this should be a common knowledge amongst staff. I honestly do not know how this location stays in business considering how rude and incompetent the staff are. read more

Dr Puzio and his staff are terrific. Thorough exam, everything explained to me in detail. Colleen was extremely helpful in selecting frames with me. I highly recommend Dr Puzio and Visionworks. read more

I have used Visionworks at this location for years and have found the staff and optometrists friendly and helpful. However, last fall my gas permeable contact snapped one month after purchase. I contacted the manufacturer at X-Cel specialty contacts and they agreed to try to help replace the defective contact as long as Visionworks acted as the intermediary in the exchange. No one at Visionworks was willing to help facilitate this exchange. Very disappointing. read more

I've been to many eye doctors over the years. None explained my diagnosis as clearly or with as much detail as Dr. Puzio. He was extremely knowledgeable and friendly, as were his staff. My wife and our 3 young children also got eye exams. Dr. Puzio and the staff were very accommodating and patient with our children. read more

What an awesome place and Dr. Puzio is THE BEST!!!! I recommend Dr. Puzio to all my family and friends. He is so good at what he does and so professional yet friendly and makes you feel at ease. This is the place to go for all your eye visits, eyeglasses and contacts. Five stars for excellent service and overall great experience! read more

I love the doctor he is great professional and very personable as far as the help staff goes they are horrible; just rude and condescending. As if they just can't be bothered. They are also very disorganized. If it weren't for the doctor I would never go back there read more

The Doctor I saw was awesome! That's the only reason why I gave this review 2 stars. Otherwise, I'd give it 1 star because of the attitudes of the rest of the front desk staff. I worked with 1 woman (young blonde) who was very rude and abrupt! Every other word was "Ma'am" with a condescending tone. She was so off-putting that I should have left but I needed to get it done for an upcoming trip. The first thing was that I specifically made an appointment since I was going on my lunch hour and I didn't have a lot of time to wait around. When I got there, I told her this and she immediately gave me a hard time. Again, she was rude and disrespectful. Ultimately, I didn't have to wait long so that was a plus. She had the same poor attitude throughout this visit as well as the one where I went to pick up my glasses. Additionally, I heard another woman who worked there, call another customer crazy! Her attitude was just as terrible. I will not be going back there! read more