I LOVE doing business with imagine Eyewear!! They are so knowledgeable and helpful in selecting the…read moreright frames. They are also family owned and take old-fashioned pride in pleasing their customers. I have gone to many other places, but have never found any place that even remotely compares!!

Hubby and I love this family run business. They treat you like family and helped us get everything…read morewe needed. Glasses and frames are pricey, but it seems to be that way all over the Permian Basin. We have had bad results from the corporate eye glass companies, so having a family owned and run business was a prime request from my husband when he sent me looking for glasses. They also work to keep your business. When something isn't perfect they strive to fix the problem.

Love Luke Eye Associates. This our first time here with my family. Everyone are amazing. Both…read moredoctors are super knowledgeable, friendly, and make all the best possible recommendations during our visit. Our glasses arrived and completed 6 days earlier than expected. I got the phone call today and they looks great on us. My family normally looks good in everything but they're just amazing. Highly recommend everyone to this place

I called to make an appointment and got in the next day. Dr. Charles Luke was absolutely fantastic…read more He was friendly, thorough, and answered any questions that I had. My 15 year old daughter also went to see him and he did great with her as well. I have Bcbs insurance and the price for the exam was inexpensive. This location did not use my insurance for glasses though. However they did offer a discount.

The general manager is a beast! She's incredibly skilled at managing a busy showroom and making…read moresure everyone who's looking for glasses has been helped. She helped my wife and I personally and made sure we got the best deals we could!

My husband and I had appointments with Dr. Urias, right next door so it was super convenient to…read morecome to EyeMart Express for our glasses. He dropped off his Rx and frame and got his glasses within the hour! AWESOME! I was interested in keeping my existing frames and wanted to put new lenses in them... Unfortunately, they don't allow that here. BUMMER! I understand their reasoning- in the past, frames have been broken and couldn't be replaced by the company and yatta yatta yatta, they don't allow that anymore. (This is the reason for the 4/5 stars). They do have offers for 2 pairs of glasses for super cheap but those are with the cheap plastic lenses. And the deal only applies if you get the 2 frames. You can't just get one pair for 1/2 the cost. Staff were friendly. There were 3 ladies there when I came in. I decided that I would just keep my glasses, as is, for now and if I decide to get some new ones in the future, I'll be back.

Dr. Urias is so patient and caring. He takes his time and I have always had a good prescriptions. I…read morelearned the hard way...he IS the best in town when I didn't have him on my insurance plan..but after I strayed I went back and paid full price!! He is the best in Midland in my mind!

SO SO HAPPY we switched our Eyecare to Dr. Urias! (We had previously had a NIGHTMARE of an…read moreexperience at America's WORST, I mean "America's Best".) The staff here are great! I set our appointments up about 6 months ago (when we KNEW we didn't want to go back to our last Dr.) The receptionist was friendly and helpful. My husband had an appointment at 9, mine was at 10. He said he wasn't taken back until 9:30 and was a little (annoyed?) with the wait. I didn't have as long of a wait, maybe, 10 minutes. All the staff here were simply wonderful! We REALLY liked Dr. Urias! He was so friendly and personable. Dr. Urias listened to my story of my previous nightmare-of-an-office-experience and reassured me that this visit would be different. AND IT WAS! IT WAS WONDERFUL. I have complete confidence in his knowledge. My husband dropped his eye glass Rx next door at Eye Mart. So convenient! Glasses within an HOUR! I ordered contacts and they were ready for pick up within 5 days (slight delay due to the Christmas holiday). We HIGHLY recommend!!

I really appreciate the awesome customer service I received from associate Charlene Munguia. She…read morewas instrumental in assisting me to select the appropriate glasses that met my needs. I definitely will be coming back again!

Melyssa was awesome. She took the time to educate, explain, and listen. She answered our questions…read more This is the way customer service is supposed to be. Thank you.

I moved to Midland TX 3 weeks ago. I have patronized several different kinds of business. What…read moreeach business had in common was GREAT customer service. My streak of great customer service ended when I went to Stanton. The customer service was horrible. It was so bad, I just walked out ending my appointment even though it was of the utmost importance. The reason I was treated this way I am unsure. However, as a black man...I've been in many situations where I felt the undertones because of my race. I'm not saying this was an actual race issue, but the undertones were present. I would not recommend Stanton at all.

If you enjoy waiting over two hours for an appointment only to never be seen then boy is this the…read moreplace for you.

Just wanted to share my personal experience at -PHILLPS EYE CLINIC…read more I scheduled my first eye appointment and really didn't know what to expect. I was having trouble focusing and knew I needed glasses. After visiting with Dr Phillip's he answered all my questions and he suggested computer glasses was all I needed. I was able to go to the optical section and recieved great customer service. The lady help me select the best type of glasses and was so helpful. I would recommend anyone who is looking for great customer service schedule an appointment.

I've been going to Phillips for the last 2 years since moving back from North Dallas. The first…read morevisit was with a female optician; she was GREAT! She told me something was going on with my right eye and referred me to Dr Brown (but I could be wrong on the name). My 2nd exam last year, 2025, was with the white-haired older gentleman, Mr Phillips, (maybe). When he performed the 5-minute exam, I thought he rushed through it. He never mentioned what the female optician noted in my chart from the previous year. He never said ANYTHING was wrong with my right eye, but I knew there was. Now my right eye is watering a lot and fuzzy. Now had Dr Phillips mentioned something was wrong. I would have sought further help, but when he didn't, I thought I was overthinking the first visit. Just the other day I received an automated "It's time for your yearly exam notification" from their office. Yep, not going back. A firm NO. I've made an appointment with another office to figure out what's going on. And yeah, the front office staff is rude. Rude. RUDE!!! Fix it Jesus!!!!!!

called before hand to make sure I had the paperwork that would be needed for the appointment. when…read moreI showed up they had gave me false information and had me run around for paperwork that was specifically ask if it was needed . completely waste of time , I also took off work early for the appointment. no front desk , the phone is a free for all so good luck on who you get to talk to .

Top quality knowledge and customer service and hands-down, the best optical in town. Dana, Celeste…read moreand Dr H. Thank you for the continued positive experience and help.

The absolute best eye care professionals in the Permian Basin. The young ladies in the front office…read moreare absolutely incredible; polite, friendly, knowledgeable, and seem always happy to see you. Cheyenne, who handles orders and fittings, could not be a better fit there. I say that because she is the newest member of their team, and they have a winner with her. She was so good to me, patient, friendly, funny, and just wonderful to deal with.

1 star is generous. The doctors are great, their staff has the worst customer service, I found…read moreanother eye doctor for this reason alone. The staff is rude and unwilling to provide other solutions besides saying there's nothing they can do - not just once but multiple times.