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    Visionworks

    2.9 (80 reviews)
    Open 9:00 am - 7:00 pm
    Updated a few days ago

    Services - Visionworks

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

    Visionworks Photos

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    Recommended Reviews - Visionworks

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    Reviews With Photos

    My detached temple off the frame

    Garbage customer service, garbage products, garbage frames, trash talk by the employees. Short story: Nov '24 got a pair of Rx glasses through my insurance. One of the temples was kind of loose compared to the other side. Went back there a couple times in december and they told me it was acceptable and it was my obsession instead. January '25 I go back again and they tell me they can remake the glasses again because I just did not like them according to the employee. I had to leave the glasses there for 2 weeks to be redone and all the period that it took me to adapt to progressive lenses now has to be restarted from scratch and readapt to my old normal glasses again. Considering that I work in surgery, I could not do that and went with their word of just being acceptable movement of the temple. January '26 the temple completely detached when I was putting them on. Went to the store and I GOT KICKED OUT and asked to leave when I complained about this being a manufacturing defect and not misuse or normal wear and tear. I have had my other glasses from abroad for 4 years and still have them with no problens at all. Buyers BEWARE! They sell garbage faulty frames, offer garbage customer service and just want your money with no service. Again, a MINUS 5 stars would be what they deserve.

    Store not open at 10:28!

    Store didn't open until 10:30 (was supposed to be open at 10) when we had 10:20 & 10:40 apts. Store manager "Mario" was rude and dismissive and didn't even have an optometrist on site. When I asked for his info as well as corporates, he said " no, go get it online" I have reached out to cooperate several times and have yet to have anyone or even the district manager follow up. According to others who were waiting for them to open as well, they mentioned they have gone several times and the store wasn't open until well after 10am. Company takes no responsibility and the manager is RUDE! I would NEVER shop there!!! Terrible company, just look at the reviews online!!!! Run don't walk and spend ur money someplace else!!!

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    5 months ago

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    3 days ago

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    15 days ago

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    4 months ago

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    11 months ago

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    1 year ago

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    1 year ago

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    2 years ago

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    4 years ago

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    We're so happy to hear this, Jose! Thanks for sharing your experience.

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    4 years ago

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    3 years ago

    Closed but website says open til 6:30. We only came to the mall for the purpose of getting glasses.

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    5 years ago

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    4 years ago

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    5 years ago

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    7 years ago

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    4 years ago

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    8 years ago

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    Khalilah We appreciate the review!

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    4 years ago

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    6 years ago

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    5 years ago

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    9 years ago

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    We're happy to hear you had a great experience, Abbie!

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    9 years ago

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    7 years ago

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    Dana, thanks so much for this review.

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    7 years ago

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    11 years ago

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    16 years ago

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    12 years ago

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    14 years ago

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    12 years ago

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    4 years ago

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    10 years ago

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    8 years ago

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    Jolie, thanks for this review. We really appreicate your feedback.

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    13 years ago

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    8 years ago

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    Rick, thanks so much for the review!

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    9 years ago

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    8 years ago

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    Marina, thanks for this review!

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    12 years ago

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    6 years ago

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    7 years ago

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    8 years ago

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    Page 1 of 2

    Ask the Community - Visionworks

    Review Highlights - Visionworks

    anyways, years later I needed an eye exam and was going to be in the area so the Yorktown location was convenient.

    Mentioned in 2 reviews

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    Town Eyecare - Beautiful New Optical Area!

    Town Eyecare

    4.9(88 reviews)
    0.7 mi
    $$$

    Professional careful optometrist, good selection of high quality frames, appointments easy to make…read moreand always on time. Plenty of parking in the strip mall and right across from the Mandarin House, a Korean style Chinese restaurant.

    I had to find a new optometrists as my existing one was moving further out and no longer provides…read moreeye glasses service in-house. So I checked Yelp and found this gem! I checked their website and I booked an appointment online they seem tech savvy. As a new patient I filled out the form online ahead of time before my appointment which was great to do. I even got a text reminder of my appointment which was cool! They are located within a strip mall so there was plenty of parking. When I arrived it's a small store front. I was greeted by them. The staff was very friendly. They were all wearing mask at the time. I wish I was able to see their smiling faces but each their own. They have all assortments of eyeglasses and sunglasses including sport eyeglasses. They have a website so check out their name brands. They will even fit your lenses if you bring in your own frames from other stores or online which is good to know. And that is what I ended up doing. I didn't find a low bridge/Asian fitted glasses for myself in their store that I liked so I wanted to use my existing glasses that I use for work with new lenses. Now here's where I talk about my great customer experience... There was a patient ahead of me so while I was waiting I was talking to their opt tech Jamie and told him that I wanted to see if he can fix my favorite eye glasses arms for me as I had them adjusted many time by Walmart opt tech last year who didn't do a great job and was impatient with me and he told me that they adjusted/damaged the arms so much he wasn't able to fix them right for me. But instead he has an idea and checked ray ban website and he said let's see if they are still in warranty by them. He helped me set up a new customer account on his laptop, we took some pictures and we upload it and Ray Ban replied back and said it was out of warranty but they will replace the arms for $99 when I ship it out to them, oh yeah done! My model is a low bridge/Asian fit frames that were an old model but love the black and red color and style that fits my face and I'm shipping them out. And once I get them back I will have this place fit my new bifocal lens. They also offer lenses for those who work all day in front of the computer screen that are Not with that weird blue glare tint and shaded that i'm currently using. I'm NOT a fan wearing that eyeglasses as I look like a fly and I know people are staring at my blue tins glare. Luckily I have an older pair of glasses that I can still use for now while I ship out my glasses for repair :) One thing to keep in mind Dr Carolyn Dienes is very detailed oriented not sure if it's because I'm a first time patient as she did take her time with me. I do love that I'm not rushing through my appointment and I'm willing to wait for my turn. It's a family owned business and they all help out each other including the doctor helping her patients pick out glasses and answering the front desk phone when they were getting busy. I'm one to look for someone to take their time with me and not upsell their products which I didn't feel like that at all. They have the most current systems here for testing your eyes which is good. I have been unhappy with wearing hard lenses as I thought I had dry eye syndrome but it's clogged tear ducts. She checked my vision as I need bifocals. So I have been trying out her trials they are monthly lenses one to see far distance and one eye to see near like a menu and so far a week of the first trial I love love it! From wearing my old hard lenses for only a couple of hours I can tolerate until it gets dry and blurry to wearing these trial soft lenses for stigmatism that I can't tell I'm wearing them! I was wearing them all day even at the gym! I having stigmatism the lenses didn't even rotate around my eyes at all yay! Kid you not, I almost started tearing up of joy! I can see no more fogged up glasses while working out at the gym! She noticed clogged tear ducts and recommend me to purchase off of Amazon these heating eye mask called Burder. I'm currently using the heated mask to help loosen the clog tear ducts and for me to continue taking fish oil supplements this will help. It's been great so far that I do it 1-2 times a day for 10 minutes and it seems to be working-teary eyes. One thing too of a great customer experience, I'm also able to email Dr. Dienes if anything related to my vision. Emailing her, she respond back within 24 hours so cool! I'm even encouraging my hubby to see her now as she can give her opinion about lasik that he wanted to do. It's not for me.. Overall, I'm very happy with this place they take their time so if you are the type you want to get in and out the door quick then go down a couple of stores to the typical chain business....pick a number. If you want quality care that takes their time to get to know you then check this place out!

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    Town Eyecare - Same Frames, New Displays!

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    Midwestern University Eye Institute

    Midwestern University Eye Institute

    4.8(15 reviews)
    1.7 mi

    This is a huge clinic staffed by medical students and doctors who are supervising them…read more with vision/dental/general health offices. My experience today was with a fourth-year optometry student who is two weeks from graduating. She was kind, clear in her communication, patient, easy to talk with. The doctor who came in afterwards to do her own checking was bubbly and fun, but also thorough, checked on a few things the student had done, asking how the student graded a certain test she did, then shared the 'grade' she gives--small difference. It was a two-hour total experience--exactly how I was told it would probably be when I did the phone registration. Best thing about costs is they DO accept Medicare, I only paid $25 to cover dilation--not covered by Medicare.

    To those skeptical of a teaching clinic vs. a private practice, 1) The facility is very nice with…read moretop quality equipment and is very clean. 2) It is MUCH less expensive depending on needs, the more complex your needs the greater the savings. 3) Visits take longer because - A) You are first seen by an "Advanced" student who adheres strictly to the computer guided "Best Practices" so, no short cuts to save time or money, B) You are then seen by a skilled licensed optometrist who double checks everything. The result is a top quality outcome at much less cost. However, if you are looking for expediance and time is precious to you, you may prefer a private practice. There is a full optical shop on the first floor for glasses.

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    Midwestern University Eye Institute
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    Dupage Ophthalmology - Exam room

    Dupage Ophthalmology

    3.5(24 reviews)
    0.3 mi

    I recounted a recent bad optometrist experience (elsewhere) to a coworker, who suggested I see an…read moreopthalmologist. This was especially important, she thought, since I had recovered from a torn retina and really should seek specialists when it comes to my eyes. She was completely right, of course. I found Dr. Lam via positive Yelp and Google reviews. I'm so thankful that I did! He was personable and very thorough in his exam. He explained that the blurred vision in my post-surgical eye (from the pneumatic retinopexy/retina surgery) was in fact cataracts. He indicated that I was overdue for surgery since my vision was so negatively impacted. Dr. Lam did my cataract surgery about a month later. It was deemed a success with at least 20/20 vision. Unfortunately, there was blurring over my lens. Dr. Lam explained that I'd need a follow-up laser procedure. Dr. Lam did this laser surgery, a capsulotomy, a few days ago. After resting/napping later that afternoon, I opened my eyes and had clear, unencumbered vision out of my 2x surgery eye! This is the first time I've had at least 20/20 since 1st grade! It's been a long 13 month journey with two eye surgeries and 1 minor procedure, but thankfully, my vision is even better than it was. Dr. Lam is very experienced. In my opinion, he uses tools to accurately and fully assess one's eyes. I felt 100% comfortable with him at all times (a little less with some Medical Technicians if I'm being honest..). He's answered all questions, often fully explaining/anticipating questions even before I have a chance to ask. He also approached treatment more conservatively; for example, he recommended waiting several months post-cataract surgery before having the capsulotomy since lasering too early could re-tear my retina. My capsulotomy was nearly 13 months after my retinal surgery. I'm thankful to Dr. Lam and have great confidence in his abilities! I'm so happy to have found such a capable opthalmologist.

    I was referred to this office but after reading the reviews, I will not even attempt to make an…read moreappointment. Figure out how to answer your phone, return calls and treat people respectfully! Those are the basics.

    Photos
    Dupage Ophthalmology - Balaji Gupta, MD and Sheridan Lam, MD

    Balaji Gupta, MD and Sheridan Lam, MD

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    Diplomas on the wall

    Visionworks - opticians - Updated May 2026

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