Cancel

Open app

Search

Visionworks

2.9 (80 reviews)
Closed 11:00 am - 4:00 pm
Updated 1 week ago

Services - Visionworks

Eye exams

Eye testing and diagnosis

Eyewear fitting

1 More Service

Retinal imaging

Visionworks Photos

You might also consider

Recommended Reviews - Visionworks

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

My detached temple off the frame

Garbage customer service, garbage products, garbage frames, trash talk by the employees. Short story: Nov '24 got a pair of Rx glasses through my insurance. One of the temples was kind of loose compared to the other side. Went back there a couple times in december and they told me it was acceptable and it was my obsession instead. January '25 I go back again and they tell me they can remake the glasses again because I just did not like them according to the employee. I had to leave the glasses there for 2 weeks to be redone and all the period that it took me to adapt to progressive lenses now has to be restarted from scratch and readapt to my old normal glasses again. Considering that I work in surgery, I could not do that and went with their word of just being acceptable movement of the temple. January '26 the temple completely detached when I was putting them on. Went to the store and I GOT KICKED OUT and asked to leave when I complained about this being a manufacturing defect and not misuse or normal wear and tear. I have had my other glasses from abroad for 4 years and still have them with no problens at all. Buyers BEWARE! They sell garbage faulty frames, offer garbage customer service and just want your money with no service. Again, a MINUS 5 stars would be what they deserve.

Store not open at 10:28!

Store didn't open until 10:30 (was supposed to be open at 10) when we had 10:20 & 10:40 apts. Store manager "Mario" was rude and dismissive and didn't even have an optometrist on site. When I asked for his info as well as corporates, he said " no, go get it online" I have reached out to cooperate several times and have yet to have anyone or even the district manager follow up. According to others who were waiting for them to open as well, they mentioned they have gone several times and the store wasn't open until well after 10am. Company takes no responsibility and the manager is RUDE! I would NEVER shop there!!! Terrible company, just look at the reviews online!!!! Run don't walk and spend ur money someplace else!!!

See all

14 years ago

Helpful 1
Thanks 1
Love this 0
Oh no 1
Photo of Kelly M.
135
20
8

10 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 3
Thanks 1
Love this 0
Oh no 1
Photo of Jen W.
124
4
4

10 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 1
Thanks 0
Love this 0
Oh no 0

10 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 1
Thanks 0
Love this 0
Oh no 0

11 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

10 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 2
Thanks 1
Love this 0
Oh no 1

7 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of B L.
0
8
0

16 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Em H.
0
20
0

14 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Business owner information

Photo of Customer Service

Customer Service

Thanks for the review, A. M! We're proud to have your recommendation!

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Billy K.
165
16
0

11 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of P B.
0
33
8

6 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

14 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Business owner information

Photo of Customer Service

Customer Service

We appreciate the feedback, Adnan!

Helpful 0
Thanks 0
Love this 0
Oh no 0

13 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

14 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

14 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 1
Thanks 0
Love this 0
Oh no 0

9 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

12 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

14 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

13 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

13 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Bryant R.
824
10
0

10 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Kayla M.
740
27
5

10 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 1
Thanks 0
Love this 0
Oh no 0

13 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Page 2 of 2

Ask the Community - Visionworks

Review Highlights - Visionworks

anyways, years later I needed an eye exam and was going to be in the area so the Yorktown location was convenient.

Mentioned in 2 reviews

Read more highlights

You might also consider

Dupage Ophthalmology - Exam room

Dupage Ophthalmology

3.5(24 reviews)
0.3 mi

I recounted a recent bad optometrist experience (elsewhere) to a coworker, who suggested I see an…read moreopthalmologist. This was especially important, she thought, since I had recovered from a torn retina and really should seek specialists when it comes to my eyes. She was completely right, of course. I found Dr. Lam via positive Yelp and Google reviews. I'm so thankful that I did! He was personable and very thorough in his exam. He explained that the blurred vision in my post-surgical eye (from the pneumatic retinopexy/retina surgery) was in fact cataracts. He indicated that I was overdue for surgery since my vision was so negatively impacted. Dr. Lam did my cataract surgery about a month later. It was deemed a success with at least 20/20 vision. Unfortunately, there was blurring over my lens. Dr. Lam explained that I'd need a follow-up laser procedure. Dr. Lam did this laser surgery, a capsulotomy, a few days ago. After resting/napping later that afternoon, I opened my eyes and had clear, unencumbered vision out of my 2x surgery eye! This is the first time I've had at least 20/20 since 1st grade! It's been a long 13 month journey with two eye surgeries and 1 minor procedure, but thankfully, my vision is even better than it was. Dr. Lam is very experienced. In my opinion, he uses tools to accurately and fully assess one's eyes. I felt 100% comfortable with him at all times (a little less with some Medical Technicians if I'm being honest..). He's answered all questions, often fully explaining/anticipating questions even before I have a chance to ask. He also approached treatment more conservatively; for example, he recommended waiting several months post-cataract surgery before having the capsulotomy since lasering too early could re-tear my retina. My capsulotomy was nearly 13 months after my retinal surgery. I'm thankful to Dr. Lam and have great confidence in his abilities! I'm so happy to have found such a capable opthalmologist.

I was referred to this office but after reading the reviews, I will not even attempt to make an…read moreappointment. Figure out how to answer your phone, return calls and treat people respectfully! Those are the basics.

Photos
Dupage Ophthalmology - Balaji Gupta, MD and Sheridan Lam, MD

Balaji Gupta, MD and Sheridan Lam, MD

Dupage Ophthalmology
Dupage Ophthalmology - Diplomas on the wall

See all

Diplomas on the wall

Visionworks - opticians - Updated May 2026

Loading...
Loading...
Loading...